Experience

MobiCom IT

• Saudi Arabia
• Telecommunications
• 100 - 200 Employee

• CS/IMS Cloud Core Network Consultant

  • Feb 2021 - Present

  Riyadh, Saudi Arabia • Ensuring that the Core Network O&M is carried out with the absolute standards to maximize availability & system performance 24/7. • Problem synthesis & reporting to the customer • Coordination with the customer - being a dynamic interface to the customer to validate that the company is receiving high quality systems & technical support. • Providing Level-2 technical support & troubleshooting. • Trouble ticket escalation to the Level-3 support - in case there’s an Emergency or… Show more • Ensuring that the Core Network O&M is carried out with the absolute standards to maximize availability & system performance 24/7. • Problem synthesis & reporting to the customer • Coordination with the customer - being a dynamic interface to the customer to validate that the company is receiving high quality systems & technical support. • Providing Level-2 technical support & troubleshooting. • Trouble ticket escalation to the Level-3 support - in case there’s an Emergency or Business critical issue. • Ensuring strict SLA compliance to meet the department objectives according to the agreed level and related to the corporate objectives. • Routine checks & system health checks (both hardware & software) of LIVE nodes to resolve anomalies. • Carrying out appropriate hardware & software Acceptance tests on all new equipment prior to commercial launch. • Maintaining Core Nodes to ensure they’re in a good working condition. • Vendor proficiency includes; - Huawei Cloud IMS (CSCF, ATS, MGCF, SE2980, SPG) - Huawei ATCA-MSOFTX3000 - Huawei HSS & Cloud UDM - Huawei SPS (SS7 FW, DRA, STP (MNP & Signaling)) - Huawei MGW, UMG8900 - Huawei SBC, SE2600 - Anritsu Master Claw - CWR Smartcare Platform - InMobiles VCS Platform (Voice Call Screening) • Hardware & software upgrades of all Core nodes timely as per requirement. • Configuration management for actual data configuration, modifications & provisioning in the LIVE network, and its pre/post impact analysis. • Resolving customer complaints within the agreed SLAs. • Performance management - to analyze KPIs & traffic trend. Proactively planning enhancements to avoid bottlenecks and degradations. • Fault Management - to examine, handle & resolve faults that may occur in the LIVE network. • Coordination with other vendors for fault identification & rectification. • Follow up on actions & measures taken by related teams to resolve outstanding issues. • Coordinate planned work & assist related teams to implement changes. Show less



Zong CMPak Ltd

• Telecommunications
• 700 & Above Employee

• Executive CS configuration management

  • Mar 2020 - Feb 2021

  Islamabad, Islāmābād, Pakistan 1. To ensure Core network availability at 99.999%. Taking preventive & corrective measures to maintain availability and services including configurations scripts preparation, verification and execution after abidance to all abidance processes 2. To perform all assigned system and services routines and health checks for maintaining systems performance and availability 3. Perform highly skilled database related tasks and definitions which may include software and hardware configurations… Show more 1. To ensure Core network availability at 99.999%. Taking preventive & corrective measures to maintain availability and services including configurations scripts preparation, verification and execution after abidance to all abidance processes 2. To perform all assigned system and services routines and health checks for maintaining systems performance and availability 3. Perform highly skilled database related tasks and definitions which may include software and hardware configurations, routing plans and signalling data etc 4. To ensure Customer Complaints are really resolved with in TAT and ensuring that all network services are fault-free 5. Preparation and implementation of emergency plans 6. Coordination with vendors for resolution of issues and other requirements 7. Monitoring of all assigned core network KPIs and drill down analysis independently wherever applicable 8. Troubleshooting and analysis of reported issues and take necessary improvement measures by coordinating with other departments, teams and stake holders 9. To keep updated record of Core network spares inventory, asset tagging and related stuff 10. To perform special network monitoring and troubleshooting tasks as and when assigned 11. To perform on site and on call activities as and when required Show less



Mobiserve Holding

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Senior Core Network Engineer

  • Jan 2018 - Mar 2020

  Islamabad Gpo, Federal Capial &AJK, Pakistan Job Responsibilities: 1. To ensure Core network availability at 99.999%. Taking preventive & corrective measures to maintain availability and services including configurations scripts preparation, verification and execution after abidance to all abidance processes 2. To perform all assigned system and services routines and health checks for maintaining CS & PS Core Nodes. 3. Perform highly skilled database related tasks and definitions which may include software and hardware… Show more Job Responsibilities: 1. To ensure Core network availability at 99.999%. Taking preventive & corrective measures to maintain availability and services including configurations scripts preparation, verification and execution after abidance to all abidance processes 2. To perform all assigned system and services routines and health checks for maintaining CS & PS Core Nodes. 3. Perform highly skilled database related tasks and definitions which may include software and hardware configurations, routing plans and signalling data etc for both CS & PS Core Networks. 4. To ensure Customer Complaints are really resolved with in TAT and ensuring that all network services are fault-free 5. Preparation and implementation of emergency plans & DR Testing for PS Core Network 6. Coordination with GTAC & R&D for resolution of issues and other requirements 7. Monitoring of all assigned core network KPIs and drill down analysis independently wherever applicable using OMSTAR Tool 8. Troubleshooting and analysis of reported issues and take necessary improvement measures by coordinating with other departments, teams and stake holders 9. To keep updated record of Core network spares inventory, asset tagging and related stuff 10. To perform special network monitoring and troubleshooting tasks as and when assigned 11. To perform on site and on call activities as and when required Show less



wi-tribe Pakistan

• Pakistan
• Telecommunications
• 300 - 400 Employee

• Executive Technical Voice Services

  • Apr 2017 - Dec 2017

  Islamabad Gpo, Federal Capial &AJK, Pakistan Configuring New Carriers on Soft switch (Huawei SoftX3000) Configuring New Carriers on VOS 3000. CDR reconciliation Resolving Technical Issues at Carriers end (VOIP) and Resolving Issues at (TDM) side with major carriers of Pakistan (Telenor, Mobilink, Warid, Zong, Ufone & PTCL). To participate in the weekly meetings and provide feedback. Assist in automation of existing processes, ensure timely delivery. SIP, H.248 , MGCP, Primarily doing troubleshooting with these… Show more Configuring New Carriers on Soft switch (Huawei SoftX3000) Configuring New Carriers on VOS 3000. CDR reconciliation Resolving Technical Issues at Carriers end (VOIP) and Resolving Issues at (TDM) side with major carriers of Pakistan (Telenor, Mobilink, Warid, Zong, Ufone & PTCL). To participate in the weekly meetings and provide feedback. Assist in automation of existing processes, ensure timely delivery. SIP, H.248 , MGCP, Primarily doing troubleshooting with these protocols Monitoring Traffic RTP sessions in SBC (Session Border Controller) Monitoring Soft switch (Huawei SoftX3000) Alarms, Traffic, Trunk Utilizations. Monitoring Three Gateways (Huawei UMG 8900) and three Nuera gateways. Signaling Link establishment with the Carriers at TDM end. Complain handling and troubleshooting problems at TDM and VOIP end. E1 deployment and CIC configuration at Carrier End & E1-testing via Dedicated calls. SIP, H.248 , MGCP, Primarily doing troubleshooting with these protocols Openfire Monitoring for BUZZ (Wi-tribe APP). Hardware & Software Installation for Nuera TMGs. Show less



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Core Network Engineer

  • Mar 2016 - Jan 2017

  Bahrain Worked as Core Network Engineer at VIVA MS Project. My responsibilities include: 1. 24*7*365 Network Surveillance 2. Operation and maintenance of CS and PS NEs including MGCs, MGW, IMS, SBC SE2600/SE2900 , STP, HSS, UPCC, USN and UGW. 3. Updating DB, conducting health checks, providing root cause analysis for any hardware related anomalies or degradation in KPIs, 4. Escalate faults to back office and field maintenance. Faults which cannot be resolved at first level are… Show more Worked as Core Network Engineer at VIVA MS Project. My responsibilities include: 1. 24*7*365 Network Surveillance 2. Operation and maintenance of CS and PS NEs including MGCs, MGW, IMS, SBC SE2600/SE2900 , STP, HSS, UPCC, USN and UGW. 3. Updating DB, conducting health checks, providing root cause analysis for any hardware related anomalies or degradation in KPIs, 4. Escalate faults to back office and field maintenance. Faults which cannot be resolved at first level are escalated to back office and field maintenance engineers for further troubleshooting and resolution. 5. Follow up on incidents up till resolution. 6. Maintains the service delivery level within the agreed SLAs. 7. Trouble tickets management. 8. Perform shift routines and prepare daily and weekly reports on network faults and activities. 9. Perform parameter modifications with the support of back office. 10. Attend to customer care trouble tickets on various subscriber complaints and solve them within the contractual SLAs. 11. Performing basic changes in accordance with the Change Management process. 12. Coordination with network performance management team for the resolution of any degradation, IREG for roaming subscribers related issues, analyzing daily CS and PS KPI trends including IuCS traffic (Erl), CST, VLR count, IuPS/DT traffic, Attach/Active subscriber count and Attach/Authentication success rate. 13. Customer Complaint Handling, basic level troubleshooting. Call flow analysis 14. License Loading on CS & PS Core Nodes including MSC, MGW, IMS, SBC SE2600/SE2900, STP, HSS, USN, UPCC & UGW 15. Package creation on UPCC 16. Routing Modifications for VIVA Organic & Transit Traffic Show less



LCC - A Tech Mahindra Company

• United States
• Telecommunications
• 700 & Above Employee

• Core Network Engineer

  • Nov 2014 - Mar 2016

  Islamabad, Pakistan  Hands on Experience on NEs • MSOFTX3000, UMG8900 & SBC SE-2600  Hardware Installation, Version & Patch Upgradation, License Loading, Software Configuration  Integration with Datacom Switches  Integration with OMO  Hardware & Software ATP  DB Audit/Cutover Plan preparation  Commercial Cutover  Projects (2014 to 2016) • TDM BSCs Migration (December 2014-July 2015) • MSC Pooling (November 2014-Present) • HD Voice Enabling on 3G MSCs & MGWs (November… Show more  Hands on Experience on NEs • MSOFTX3000, UMG8900 & SBC SE-2600  Hardware Installation, Version & Patch Upgradation, License Loading, Software Configuration  Integration with Datacom Switches  Integration with OMO  Hardware & Software ATP  DB Audit/Cutover Plan preparation  Commercial Cutover  Projects (2014 to 2016) • TDM BSCs Migration (December 2014-July 2015) • MSC Pooling (November 2014-Present) • HD Voice Enabling on 3G MSCs & MGWs (November 2015 to December 2015) Show less



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Internee

  • Jul 2012 - Aug 2012

  NOC PTCL H-9 ISLAMABAD I worked on the following during my internship: Alarm Monitoring of different network elements through TeMIP. Creation of Trouble Tickets of alarms. Sending TTs to field regions through OVSD. Updating the GM jurisdiction record of N.E's of all regions countrywide. Co-ordinating for datacenter server migration and relocation in CORP Watch project. Assisting in the IP network connectivity planning and deployment for the CORP Watch Setup