Digital QA Analyst

• Aug 2023 - Present

Information Technology Quality Assurance Analyst

• May 2022 - Feb 2023

• Tested CIBC Assisted Cart app to make app 100% defect free according to business requirements. • Designed test cases by reviewing user stories UIDs, copy deck and KTs in confluence. • Reported 100+ defects in the iOS(iPad) assisted cart app in HP ALM tool. • Executed flows of different credit cards and deposit accounts in assisted cart iOS app to make sure the flow is smooth in Regression testing and reviewed software designs and executed test plans based on system requirements and tracked project milestones and provided status reports to IT stakeholders. • Verified backend data of clients with the help of ECIF search and case ID numbers using strong analytical and problem-solving skills and assisted in management of QA deliverables and deadlines. • Tested assisted cart app content such as bilingual French and English copy decks to ensure accessibility, spelling and grammar checks across app content and documented workflows to improve QA processes. • Worked with customers to identify Change Management, while documenting business processes and supporting workflows as they relate to current and future state systems capabilities, developing a deep understanding of customer and product needs. • Developed project technical documentation, by reviewing the use case, and performed gap analysis between client requirements and technical solution. • Collaborated with development team for planning, designing, development and deployment of new application modules as well as enhancements to the existing applications. Show less

Software Quality Assurance Tester

• Jan 2021 - Oct 2021

• Conducted complex software (EMR/PMS) implementation projects on a collaborative and individual level. • Reported and identified 100+ bugs within different websites and landing pages using bug reporting tools such as BugHerd and Userback while managing the timeline of the projects and programs utilizing Jira for ticketing bugs and prioritize tasks and determined testing scope and identified and mitigated issues and risks related to testing. • Ensured that every website remained functional and reliable when communicating the variety of screen sizes using responsive testing tools like Browser stack and Lambda test to improve the device and operating systems. • Tested payment gateways of the Ecommerce products utilizing PayPal, Stripe, and Credit card payments to ensure that the platforms were running smoothly for future online purchases and transactions taken place. • Tested and proofread email marketing campaigns utilizing Marketo to ensure emails triggered are defect free and user friendly and verified the validation of test data and requirements to ensure timelines are aligned with milestones. Show less

QA Engineer

• Feb 2020 - Jan 2021

SQA Engineer

• Dec 2018 - Apr 2019

SQA Engineer

• Sep 2017 - Dec 2018

SQA Engineer

• Aug 2016 - Jul 2017

Software QA Engineer

• May 2015 - Feb 2016