Experience

Volvo Car Kuwait

• Kuwait
• Automotive
• 1 - 100 Employee

• Service Advisor

  • Dec 2021 - Present

  Al Rai, Al Farwaniyah, Kuwait (The new official exclusive importer for Volvo Cars in Kuwait.) • Increasing monthly revenue for After-sales department by 20% by persuading insurance companies to pay credit upfront in order to invoice completed job cards. • Generating revenue for Sales department, at least 10% every month by convincing customers to trade in their vehicles for new ones. • Assuming the duties and responsibilities of Service Manager, Body Shop Manager, Workshop Manager and Team Leader in their… Show more (The new official exclusive importer for Volvo Cars in Kuwait.) • Increasing monthly revenue for After-sales department by 20% by persuading insurance companies to pay credit upfront in order to invoice completed job cards. • Generating revenue for Sales department, at least 10% every month by convincing customers to trade in their vehicles for new ones. • Assuming the duties and responsibilities of Service Manager, Body Shop Manager, Workshop Manager and Team Leader in their absences. • Training colleagues both in Service and Finance departments on matters pertaining to insurance such as calculating excess insurance, preparing service pro-forma invoices, and confirming all documents requested by insurance companies are present when receiving and releasing customers' vehicles. • Negotiated and closed a deal of 15,000 USD in major repairs for one single vehicle, the biggest sale yet for the company since its inception in 2019. Show less



Mercedes-Benz Kuwait - Al Mulla Automobiles Co.

• Kuwait
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Service Advisor

  • Mar 2019 - Aug 2021

  Shuwaikh Industrial Area, Al Asimah, Kuwait (The authorized general distributor of Mercedes-Benz in Kuwait.) • Recognized twice by Mercedes-Benz Cars Middle East FZE as one of the top 20 performing Service Advisors in the Middle East in 2019 and 2020 from more than 300 Service Advisors in 9 different countries. • Saved thousands (in USD) in legal fees and compensation to difficult customers by resolving their complaints quickly and amicably, ergo, preventing any lawsuits from being filed against the company. • Introduced the… Show more (The authorized general distributor of Mercedes-Benz in Kuwait.) • Recognized twice by Mercedes-Benz Cars Middle East FZE as one of the top 20 performing Service Advisors in the Middle East in 2019 and 2020 from more than 300 Service Advisors in 9 different countries. • Saved thousands (in USD) in legal fees and compensation to difficult customers by resolving their complaints quickly and amicably, ergo, preventing any lawsuits from being filed against the company. • Introduced the concept of personally receiving and delivering customers' vehicles at their homes in lieu of just the vehicle pick-up and drop-off service via flatbed in the early COVID-19 pandemic, the outcome was a 60% increase in overall sales revenue for the branch in April 2020. • Supported colleagues both in Express Service and General Repair divisions of the branch by getting customers' approvals for mechanical repairs when their vehicles were brought in for body repairs, thereby contributing to at least 15% of the sales revenue outside my assigned department which was Body and Paint. • Recommended reputed insurance companies to customers, resulting in more revenue for insurance companies and peace of mind for the customers, but most importantly, forging better relationships between all involved parties. Show less



Cadillac Alghanim كاديلاك الغانم‎

• Kuwait
• Automotive
• 1 - 100 Employee

• Service Advisor

  • Mar 2016 - Aug 2017

  Shuwaikh Industrial Area, Al Asimah, Kuwait (The exclusive distributor of Cadillac and Chevrolet in Kuwait.) • Attended to an average of 20 customers a day and checked-in their vehicles in the world's largest automotive service center for General Motors. • Closed 200 labor hours (14% of the monthly target) in mechanical repairs, equivalent to 8,500 USD in a single day, the first one to do so. • Achieved 100% in Customer Satisfaction Index for the last three consecutive months while the aggregate KPI score was 94% in 2017. •… Show more (The exclusive distributor of Cadillac and Chevrolet in Kuwait.) • Attended to an average of 20 customers a day and checked-in their vehicles in the world's largest automotive service center for General Motors. • Closed 200 labor hours (14% of the monthly target) in mechanical repairs, equivalent to 8,500 USD in a single day, the first one to do so. • Achieved 100% in Customer Satisfaction Index for the last three consecutive months while the aggregate KPI score was 94% in 2017. • Scored 96.6% in the Mystery Shopping Service Visit conducted by Ipsos in February 2017. • Appointed as one of only two Service Advisors to deal with owners of luxury sports cars and classic cars from a total of 20 Service Advisors in the branch. Show less



Arabian Motors Group W.L.L.

• Kuwait
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Sep 2015 - Feb 2016

  Shuwaikh Industrial Area, Al Asimah, Kuwait (The former distributor of Ford, Lincoln & Mercury in Kuwait.)



Fouad Alghanim & Sons Automotive

• Kuwait
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Dec 2014 - Jun 2015

  Shuwaikh Industrial Area, Al Asimah, Kuwait (The official dealer for Audi and Lamborghini in Kuwait.)



Al Mulla Rental and Leasing

• Kuwait
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Fleet Coordinator

  • Jun 2012 - Oct 2014

  Al Ahmadī, Al Ahmadi, Kuwait (One of the largest car rental companies in the Gulf region.)