Sa-Id Khan

Operations Analyst at National Flour Mills
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Contact Information
us****@****om
(386) 825-5501
Location
Port of Spain, Trinidad and Tobago, TT

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Credentials

  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice
    Sep, 2021
    - Nov, 2024
  • CompTIA Network+
    THE COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION
    Feb, 2009
    - Nov, 2024
  • CompTIA A+
    THE COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION
    Jul, 2008
    - Nov, 2024

Experience

    • Trinidad and Tobago
    • Food and Beverage Manufacturing
    • 100 - 200 Employee
    • Operations Analyst
      • Apr 2013 - Present

      • Develop documentation such as RFP, RFQ, tenders, infrastructure diagrams and training materials. • Utilize project management methodologies and tools to achieve targets within timelines, scope, and budget. • Continual improvement of ICT services through optimization, ROI, and risk reduction. • Build and manage strategic relationships with all stakeholders. • Develop documentation such as RFP, RFQ, tenders, infrastructure diagrams and training materials. • Utilize project management methodologies and tools to achieve targets within timelines, scope, and budget. • Continual improvement of ICT services through optimization, ROI, and risk reduction. • Build and manage strategic relationships with all stakeholders.

    • Trinidad and Tobago
    • Higher Education
    • 700 & Above Employee
    • Technical Assistant
      • 2007 - 2013

      • Maintained hardware performance, network connectivity, and software updates. • Assigned with maintaining, managing, and upgrading, hardware, laptops, servers, switches, printers, and virtual meetings. • Provided support to faculty and students via telephone, email, helpdesk tickets, and in-person request. • Maintained hardware performance, network connectivity, and software updates. • Assigned with maintaining, managing, and upgrading, hardware, laptops, servers, switches, printers, and virtual meetings. • Provided support to faculty and students via telephone, email, helpdesk tickets, and in-person request.

    • Computer Lab Assistant
      • 2006 - 2007

      • Assisted students and faculty in using computer hardware and software. • Maintained the network physical and wireless infrastructure. • Installed, configured, and maintained windows based operating systems and academic applications. • Assisted students and faculty in using computer hardware and software. • Maintained the network physical and wireless infrastructure. • Installed, configured, and maintained windows based operating systems and academic applications.

Education

  • The University of Trinidad and Tobago
    Certificate, Customer Service Management
    2012 - 2012
  • University of Hertfordshire
    Bachelor's degree, Information Technology
    2010 - 2011
  • Institute for the Management of Information Systems
    Associate's degree, Management Information Systems, General
    2007 - 2009
  • The Caribbean Natural Resources Institute
    Technical Certificate - Global Information Systems Vegetative and Mapping Course (ArcGIS), Geographic Information Science and Cartography
    2007 - 2007

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