shereen Masud

Project Manager at KC Chow Consulting
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY

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Experience

    • Australia
    • Advertising Services
    • 1 - 100 Employee
    • Project Manager
      • Oct 2019 - Present

      -Managing Different accounts and projects -Analyze potential and getting the projects or clients to GO Live with us. -Reporting directly to the CEO Of the company -Collecting different data about projects from clients and report to CEO. -Managing Different accounts and projects -Analyze potential and getting the projects or clients to GO Live with us. -Reporting directly to the CEO Of the company -Collecting different data about projects from clients and report to CEO.

    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
      • Mar 2019 - Present

      Handling e-commerce Operations

      • Mar 2019 - Present

      Handling e-commerce Operations

      • Mar 2019 - Present

      Handling e-commerce Operations

    • Project Manager
      • Mar 2013 - Present

      -Managing Different accounts and projects -Analyze potential and getting the projects or clients to GO Live with us. -Reporting directly to the CEO Of the company -Collecting different data about projects from clients and report to CEO. -Solve any problems that might occur with creativity. -Managing Different accounts and projects -Analyze potential and getting the projects or clients to GO Live with us. -Reporting directly to the CEO Of the company -Collecting different data about projects from clients and report to CEO. -Solve any problems that might occur with creativity.

    • United States
    • International Affairs
    • 700 & Above Employee
    • senior Manager and PR person
      • Sep 2012 - Present

    • Germany
    • Software Development
    • 700 & Above Employee
    • SAP marketing and lead generation executive
      • Jul 2009 - Present

      Responsibilities  Generating and qualifying leads through cold calling  Managing leads by tracking and following up on them  Program based lead generation ( including events/campaigns follow-up, OLR, post EDM )  Driving awareness  Nurture  Inbound hotlines – customers, partners and prospects  Web chat enquiries  Hands on SAP CRM 7.0 system as an end User.  Experience in selling GRC, Buniess one, all in one and ERP suites for different industry verticals Working with Indian and Paksitani Sales persons closely to help them to generate revenue for SAP. Achievements:  certified by Huthwaite SPIN Selling Skills Training’s  Consistent leads KPI achievement for past 7 months. -Got exective trianing fromt he product specilist from india and paksitan to understnd the product well.Had more then 50 productive seesions to increase my knowledge on the products for different industry verticals. -Helped paksitan account in regards to Closing Big accounts. -Helped india accounts to close deals and generate revenues for SAP. -Helped students for their career enhancement in regards to SAP. -Got 100% quality ,and also COPC complianed. - Good appraisals from the management. Show less

    • New Zealand
    • IT Services and IT Consulting
    • 700 & Above Employee
      • Jun 2009 - Present

      Responsibilities  Generating and qualifying leads through cold calling Managing leads by tracking and following up on them Program based lead generation ( including events/campaigns follow-up, OLR, post EDM ) Driving awareness Nurture Inbound hotlines – customers, partners and prospects Web chat enquiries Hands on SAP CRM 7.0 system as an end User. Experience in selling GRC, Buniess one, all in one and ERP suites for different industry verticalsWorking with Indian and Paksitani Sales persons closely to help them to generate revenue for SAP.Achievements: certified by Huthwaite SPIN Selling Skills Training’s Consistent leads KPI achievement for past 7 months.-Got exective trianing fromt he product specilist from india and paksitan to understnd the product well.Had more then 50 productive seesions to increase my knowledge on the products for different industry verticals.-Helped paksitan account in regards to Closing Big accounts.-Helped india accounts to close deals and generate revenues for SAP.-Helped students for their career enhancement in regards to SAP.-Got 100% quality ,and also COPC complianed.- Good appraisals from the management. Show less

      • Oct 2008 - Present

      Working for SAP now

    • BDO
      • May 2008 - Present

    • United States
    • Software Development
    • 700 & Above Employee
      • Feb 2012 - Jul 2012

      Planning Management: • Successful identification of priority accounts • Connection with licensing and campaign programs in high-level territory plan • Prepare for Calls utilizing available tools, reports, previous call action items, and business insights to enable a mutually productive Partner Call • Leverage appropriate planning tools to define targeted customer list for partner account reviews and high priority customer campaigns  Relationship Management: • Handling a large volume of calls • Meet or exceed revenue, pipeline, and satisfaction targets with assigned partners • Build a trusted relationship with partner to facilitate active pipeline sharing and business development • Conduct well structured calls with partners while managing to appropriate call metrics: availability, accessibility, duration, accuracy, and satisfaction. Conclude call with proper wrap-up and documentation • Execution of current licensing programs/campaigns through CRM activities • Demonstrate effective call handling • Recognize when a member of partner, sales or service team can appropriately add value to customer relationship  Opportunity Management: • Understand licensing and campaign objectives (deliver on objectives, track status) • Ability to convert leads to opportunities • Ensure appropriate teams within Microsoft are engaged and assigned as-needed (Corporate Account Managers, Large Opportunity Managers (LOM), etc.) to specific opportunities and external resources (Partner) are actively communicating pipeline disposition. • Ensure that appropriate call management processes are being followed: planning, preparation, execution, closing and the associated CRM workflow • Ensure accurate execution of CRM workflow for opportunity creation, opportunity closure and ongoing maintenance Show less

      • 2012 - 2012

      • 2012 - 2012

    • SAP Marketing & Lead Generation Executive Hub
      • 2008 - Jan 2010

    • Business Development Officer
      • Apr 2008 - Aug 2008

      Responsibilities Generating and qualifying leads through cold calling Managing leads by tracking and following up on them Producing activity reports Conducting sales presentation and product demos via the phone and internet Generating listings Organization: Touchstone Communication Responsibilities Generating and qualifying leads through cold calling Managing leads by tracking and following up on them Producing activity reports Conducting sales presentation and product demos via the phone and internet Generating listings Organization: Touchstone Communication

    • Pakistan
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • CSR
      • Jun 2007 - Dec 2007

    • Customer Services Representative (CSR)
      • Jun 2007 - Dec 2007

      Responsibilities Making outbound calls for cold calling Dealing with inbound calls Satisfying customer needs over the telephone Dealing with all kind of Mortgages Dealing with corporate sales Ability to meet he guidelines or the goals of quality assurance. Customer Satisfaction. Issue Resolution - Rapid Cycle Time. Responsibilities Making outbound calls for cold calling Dealing with inbound calls Satisfying customer needs over the telephone Dealing with all kind of Mortgages Dealing with corporate sales Ability to meet he guidelines or the goals of quality assurance. Customer Satisfaction. Issue Resolution - Rapid Cycle Time.

    • T Instructor
      • Jan 2006 - May 2007

      Responsibilities Teaching basics of computing Managing email system of the organization Educating the users for effective use of the system Hardware assembling Software installation Dealing with user queries Responsibilities Teaching basics of computing Managing email system of the organization Educating the users for effective use of the system Hardware assembling Software installation Dealing with user queries

    • Telecommunications
    • 700 & Above Employee
    • CSR
      • 2007 - 2007

Education

  • BA in mass media
    2005 - 2007
  • Institute: Riphah International University
    Degree Name: Bachelor of Arts Level Attained: Bachelors

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