Parminder Singh

Assistant IT Manager - Marriott Bonvoy at FORM Hotel Dubai, a member of Design Hotels
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Contact Information
us****@****om
(386) 825-5501
Location
United Arab Emirates, AE
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Punjabi Limited working proficiency
  • Tamil Elementary proficiency
  • Assamese Limited working proficiency

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Hamza Moukarram (MBA)

I had the privilege to work with Parminder, and I was impressed with his expertise and can do attitude. Parminder is a great asset to Design Hotels under the umbrella of Marriott intl, and I highly recommend him. Very knowledgeable, humble and always up to any challenge. Keep up the good work and wishing you all the success in your career

Vikram Adetya Tanwar - CHA

Working with Parminder Singh was a pleasure. I found him as someone with great expertise as well as profound knowledge of business solutions. Proactive, energetic and perfectly organized. Brilliant Sr IT Executive. Parminder Singh provided outstanding results for Nihal Hospitality. He was always able to successfully complete any tasks with favorable results despite deadline pressure. Ambitious and independent expert. He denotes a lot of analytical capability and willingness for both his personal & professional development. He learns quickly and I would have no hesitation in working with Parminder Singh again in the future.

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Credentials

  • Executive Leadership
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • New Manager Foundations
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • IBM Cybersecurity Analyst Professional Certificate
    IBM
    Apr, 2021
    - Oct, 2024
  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice
    Feb, 2021
    - Oct, 2024
  • Windows 10: Configure and Support Core Services
    LinkedIn
    Aug, 2020
    - Oct, 2024
  • Google IT Support Professional Certificate
    Coursera
    Jul, 2020
    - Oct, 2024
  • Windows 10: Implementation
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Windows 10: Manage and Maintain Windows 10
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Verified International Academic Qualifications
    World Education Services
    May, 2019
    - Oct, 2024
  • System Administration and IT Infrastructure Services
    Google
    Jun, 2018
    - Oct, 2024
  • Linux Intermediate Course
    Udemy
    Dec, 2017
    - Oct, 2024
  • Management for a Competitive Edge
    International College of Management, Sydney (ICMS)
    Jun, 2017
    - Oct, 2024
  • ITIL Foundation Study
    Udemy
    Aug, 2016
    - Oct, 2024
  • Big-Data and Hadoop Developer
    Simplilearn
    Jul, 2016
    - Oct, 2024
  • Hadoop Platform and Application Framework by University of California, San Diego
    University of California, San Diego
    Jun, 2016
    - Oct, 2024
  • Introduction to Big Data
    University of California, San Diego
    Jun, 2016
    - Oct, 2024
  • Data Science Specialization
    Coursera Course Certificates
    May, 2016
    - Oct, 2024
  • R Programming - Coursera
    Johns Hopkins University
    Mar, 2016
    - Oct, 2024
  • The Data Scientist’s Toolbox - Coursera
    Johns Hopkins University
    Mar, 2016
    - Oct, 2024
  • Apache Hadoop EcoSystem- Hive
    Udemy
    Jan, 2016
    - Oct, 2024
  • Big Data and Hadoop Essentials
    Udemy
    Jan, 2016
    - Oct, 2024
  • National Network Security Workshop by Association of Computing Machinery
    Indian Institute of Technology, Delhi
    Apr, 2014
    - Oct, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Dec, 2021
    - Oct, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Dec, 2021
    - Oct, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Dec, 2021
    - Oct, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Dec, 2021
    - Oct, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Feb, 2020
    - Oct, 2024
  • Google IT Support Specialization
    Coursera Course Certificates

Experience

  • FORM Hotel Dubai, a member of Design Hotels
    • United Arab Emirates
    • Hospitality
    • 1 - 100 Employee
    • Assistant IT Manager - Marriott Bonvoy
      • Dec 2020 - Present

      • Administration of OPERA v5.0.06 PMS and Material Control installed at the hotel and deal with any issues and rectification required. • SAGE Accounting software. • Administration of NEC SV9300 PABX, NEC Express 5800, TIGER TMS call accounting software. • SynXis interface via OXI server to OPERA PMS for booking automation • Also manage the windows servers DELL- EMC & PowerEdge R530 • IP TV administration, Internet Guest Portal and Chromecast configuration. Coordinate with Hoist… Show more • Administration of OPERA v5.0.06 PMS and Material Control installed at the hotel and deal with any issues and rectification required. • SAGE Accounting software. • Administration of NEC SV9300 PABX, NEC Express 5800, TIGER TMS call accounting software. • SynXis interface via OXI server to OPERA PMS for booking automation • Also manage the windows servers DELL- EMC & PowerEdge R530 • IP TV administration, Internet Guest Portal and Chromecast configuration. Coordinate with Hoist (HSIA Vendor) for troubleshooting. • Symphony POS cloud based integrated along with Tabs, maintain EMC application • Trend Micro Antivirus administration • VERITAS & VEEAM Backup Software along with Synology NAS • Oversee the administration, maintenance and setup of IT infrastructure. Managing windows based network, inclusive of all networking, hardware & software support. • Configuring & managing Office 365 and Microsoft Email Exchange for users. • Manage Passport Scanner by Samsotech and VICAS Software. • Troubleshoot any issues with Dubai DTCM and CID Portal. • Administer and maintain Vingcard software, RFID Key card reader & locks from Assa Abloy. • Manage the Fortinet 300E Firewall. • Manage and maintain Ruckus Wifi AP and manage the Ruckus Wifi smartzone100 controllers • Vendor and Support management • Conduct Training whenever necessarily. Show less • Administration of OPERA v5.0.06 PMS and Material Control installed at the hotel and deal with any issues and rectification required. • SAGE Accounting software. • Administration of NEC SV9300 PABX, NEC Express 5800, TIGER TMS call accounting software. • SynXis interface via OXI server to OPERA PMS for booking automation • Also manage the windows servers DELL- EMC & PowerEdge R530 • IP TV administration, Internet Guest Portal and Chromecast configuration. Coordinate with Hoist… Show more • Administration of OPERA v5.0.06 PMS and Material Control installed at the hotel and deal with any issues and rectification required. • SAGE Accounting software. • Administration of NEC SV9300 PABX, NEC Express 5800, TIGER TMS call accounting software. • SynXis interface via OXI server to OPERA PMS for booking automation • Also manage the windows servers DELL- EMC & PowerEdge R530 • IP TV administration, Internet Guest Portal and Chromecast configuration. Coordinate with Hoist (HSIA Vendor) for troubleshooting. • Symphony POS cloud based integrated along with Tabs, maintain EMC application • Trend Micro Antivirus administration • VERITAS & VEEAM Backup Software along with Synology NAS • Oversee the administration, maintenance and setup of IT infrastructure. Managing windows based network, inclusive of all networking, hardware & software support. • Configuring & managing Office 365 and Microsoft Email Exchange for users. • Manage Passport Scanner by Samsotech and VICAS Software. • Troubleshoot any issues with Dubai DTCM and CID Portal. • Administer and maintain Vingcard software, RFID Key card reader & locks from Assa Abloy. • Manage the Fortinet 300E Firewall. • Manage and maintain Ruckus Wifi AP and manage the Ruckus Wifi smartzone100 controllers • Vendor and Support management • Conduct Training whenever necessarily. Show less

  • Goldstate Hotels
    • United Arab Emirates
    • Hospitality
    • 1 - 100 Employee
    • Assistant IT Manager
      • Aug 2018 - Oct 2020

      • Administration of WINHMS PMS installed in the hotel and deal with any issues and rectification required. • Administration of Panasonic PABX. • Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc)- HP Proliant Server, NAS Drive, etc • Oversee the administration, maintenance and setup of IT infrastructure. Managing windows based network, inclusive of all networking, hardware & software support. •… Show more • Administration of WINHMS PMS installed in the hotel and deal with any issues and rectification required. • Administration of Panasonic PABX. • Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc)- HP Proliant Server, NAS Drive, etc • Oversee the administration, maintenance and setup of IT infrastructure. Managing windows based network, inclusive of all networking, hardware & software support. • Configuring & managing Office 365 and Microsoft Email Exchange for users.. • Administer and troubleshoot all the LAN devices which include Laptops, Computers, Printers, etc • Manage Passport Scanner by Samsotech and VICAS Software. • Troubleshoot any issues with Dubai DTCM and CID Portal. • Administer and maintain Onity Key Maker. • Manage the Fortinet 100E Firewall. • Coordinate with website developer for changes, SEO and other issues. • Manage and maintain Wifi Routers and manage the Wifi gateway – ANTLABS • Plan network extension: office network to be extended into additional offices. Arrange cabling, work out specifications, collect quotations from store manager, supervise installation of hardware, software installations and workstation setup. • Arrange purchase of new equipment through established suppliers and arrange repairs of malfunctioning hardware with supplier. • Follow procedures and routines for purchasing equipment and software: request quotations, get written approval, sign delivery note, check delivery, report discrepancies, etc. • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements. • Conduct Training whenever necessarily. Show less • Administration of WINHMS PMS installed in the hotel and deal with any issues and rectification required. • Administration of Panasonic PABX. • Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc)- HP Proliant Server, NAS Drive, etc • Oversee the administration, maintenance and setup of IT infrastructure. Managing windows based network, inclusive of all networking, hardware & software support. •… Show more • Administration of WINHMS PMS installed in the hotel and deal with any issues and rectification required. • Administration of Panasonic PABX. • Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc)- HP Proliant Server, NAS Drive, etc • Oversee the administration, maintenance and setup of IT infrastructure. Managing windows based network, inclusive of all networking, hardware & software support. • Configuring & managing Office 365 and Microsoft Email Exchange for users.. • Administer and troubleshoot all the LAN devices which include Laptops, Computers, Printers, etc • Manage Passport Scanner by Samsotech and VICAS Software. • Troubleshoot any issues with Dubai DTCM and CID Portal. • Administer and maintain Onity Key Maker. • Manage the Fortinet 100E Firewall. • Coordinate with website developer for changes, SEO and other issues. • Manage and maintain Wifi Routers and manage the Wifi gateway – ANTLABS • Plan network extension: office network to be extended into additional offices. Arrange cabling, work out specifications, collect quotations from store manager, supervise installation of hardware, software installations and workstation setup. • Arrange purchase of new equipment through established suppliers and arrange repairs of malfunctioning hardware with supplier. • Follow procedures and routines for purchasing equipment and software: request quotations, get written approval, sign delivery note, check delivery, report discrepancies, etc. • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements. • Conduct Training whenever necessarily. Show less

  • Nihal Hospitality
    • United Arab Emirates
    • Hospitality
    • 1 - 100 Employee
    • Senior Executive Information Technology
      • Aug 2016 - Aug 2018

      • Administration of IDS PMS v 6.5. Work as one point of contact with any PMS issues or reporting issues. Contact the concerned office to rectify the issues when necessary. • Administration of AVAYA PABX and IP based Telephone within the Hotel. • Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc)- HP Proliant Server, Dell Servers, etc • Oversee the administration, maintenance and setup of IT infrastructure… Show more • Administration of IDS PMS v 6.5. Work as one point of contact with any PMS issues or reporting issues. Contact the concerned office to rectify the issues when necessary. • Administration of AVAYA PABX and IP based Telephone within the Hotel. • Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc)- HP Proliant Server, Dell Servers, etc • Oversee the administration, maintenance and setup of IT infrastructure. Managing windows based network, inclusive of all networking, hardware & software support. • Configuring & managing Ms Outlook for users. • Manage IP Camera Starcam with mobile interface. • Manage Passport Scanner by Samsotech and VICAS Software. • Troubleshoot any issues with Dubai DTCM and CID Portal. • Administer and maintain Onity Key Maker. • Help the team with Channel Manager Staah, Web Booking Engine, SEO, Social Media Marketing, etc. • Coordinate with website developer for changes, SEO, issues. • Maintain Payment Gateway (from Network International ) and its integration with Website Booking Engine and Staah. • Maintain Wifi Routers and manage the Wifi gateway Reivernet and Emirates Wifi, UAE. • Plan network extension: office network to be extended into additional offices. Arrange cabling, work out specifications, collect quotations from store manager, supervise installation of hardware, software installations and workstation setup. • Arrange purchase of new equipment through established suppliers and arrange repairs of malfunctioning hardware with supplier. • Follow procedures and routines for purchasing equipment and software: request quotations, get written approval, sign delivery note, check delivery, report discrepancies, etc. • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements. • Implement CRS SkyRes and maintain the VPN connection on different sites. • Conduct Training whenever necessarily. Show less • Administration of IDS PMS v 6.5. Work as one point of contact with any PMS issues or reporting issues. Contact the concerned office to rectify the issues when necessary. • Administration of AVAYA PABX and IP based Telephone within the Hotel. • Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc)- HP Proliant Server, Dell Servers, etc • Oversee the administration, maintenance and setup of IT infrastructure… Show more • Administration of IDS PMS v 6.5. Work as one point of contact with any PMS issues or reporting issues. Contact the concerned office to rectify the issues when necessary. • Administration of AVAYA PABX and IP based Telephone within the Hotel. • Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc)- HP Proliant Server, Dell Servers, etc • Oversee the administration, maintenance and setup of IT infrastructure. Managing windows based network, inclusive of all networking, hardware & software support. • Configuring & managing Ms Outlook for users. • Manage IP Camera Starcam with mobile interface. • Manage Passport Scanner by Samsotech and VICAS Software. • Troubleshoot any issues with Dubai DTCM and CID Portal. • Administer and maintain Onity Key Maker. • Help the team with Channel Manager Staah, Web Booking Engine, SEO, Social Media Marketing, etc. • Coordinate with website developer for changes, SEO, issues. • Maintain Payment Gateway (from Network International ) and its integration with Website Booking Engine and Staah. • Maintain Wifi Routers and manage the Wifi gateway Reivernet and Emirates Wifi, UAE. • Plan network extension: office network to be extended into additional offices. Arrange cabling, work out specifications, collect quotations from store manager, supervise installation of hardware, software installations and workstation setup. • Arrange purchase of new equipment through established suppliers and arrange repairs of malfunctioning hardware with supplier. • Follow procedures and routines for purchasing equipment and software: request quotations, get written approval, sign delivery note, check delivery, report discrepancies, etc. • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements. • Implement CRS SkyRes and maintain the VPN connection on different sites. • Conduct Training whenever necessarily. Show less

  • KRC Group
    • Belgium
    • Software Development
    • 1 - 100 Employee
    • Assistant IT Manager
      • May 2014 - Apr 2016

      • Administration of the on board LUCID PROMIS System. Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc) • Maintain and check CCTV camera. • Always look out for ways to increase productivity, pre-select, evaluate: check out available upgrades and propose to management for purchase. • Management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine… Show more • Administration of the on board LUCID PROMIS System. Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc) • Maintain and check CCTV camera. • Always look out for ways to increase productivity, pre-select, evaluate: check out available upgrades and propose to management for purchase. • Management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations. • Network distribution rack: patch connections as required. • Maintain Wifi Routers and internet systems. • Plan network extension: office network to be extended into additional offices. Arrange cabling, work out specifications, get quotations from store manager, supervise installation of hardware, software installations and workstation setup. • Arrange repairs of malfunctioning hardware with supplier(s). • Arrange purchase of new equipment through established suppliers. • Follow procedures and routines for purchasing equipment and software: request quotations, get written approval, sign delivery note, check delivery, report discrepancies, approve invoices before payment. • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements. • Training: train new users in the basics of the system: windows, email, intranet, MS office, hospitality software • System maintenance log: keep and update a logbook of system maintenance routines, frequent faults, along with solutions to problems. •Maintain Telephone connections around the hotel premise. New added Responsibilities: Internal Marketing for the hotel i.e Online/Digital Marketing, food promotional events, organizing contest and general promotional events to increase foot fall. Show less • Administration of the on board LUCID PROMIS System. Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc) • Maintain and check CCTV camera. • Always look out for ways to increase productivity, pre-select, evaluate: check out available upgrades and propose to management for purchase. • Management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine… Show more • Administration of the on board LUCID PROMIS System. Also manage the windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc) • Maintain and check CCTV camera. • Always look out for ways to increase productivity, pre-select, evaluate: check out available upgrades and propose to management for purchase. • Management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations. • Network distribution rack: patch connections as required. • Maintain Wifi Routers and internet systems. • Plan network extension: office network to be extended into additional offices. Arrange cabling, work out specifications, get quotations from store manager, supervise installation of hardware, software installations and workstation setup. • Arrange repairs of malfunctioning hardware with supplier(s). • Arrange purchase of new equipment through established suppliers. • Follow procedures and routines for purchasing equipment and software: request quotations, get written approval, sign delivery note, check delivery, report discrepancies, approve invoices before payment. • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements. • Training: train new users in the basics of the system: windows, email, intranet, MS office, hospitality software • System maintenance log: keep and update a logbook of system maintenance routines, frequent faults, along with solutions to problems. •Maintain Telephone connections around the hotel premise. New added Responsibilities: Internal Marketing for the hotel i.e Online/Digital Marketing, food promotional events, organizing contest and general promotional events to increase foot fall. Show less

  • The Fern Residency
    • India
    • Hotels and Motels
    • 1 - 100 Employee
    • EDP & Assistant IT Manager
      • Sep 2013 - May 2014

      • Administration and management of windows servers (create new users, check event log, upgrade software and maintenance, check daily backup, restore on demand, archive data on cd-rom) • Administration and management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations. • Administration of the on board WINHMS System. • Maintain and check CCTV… Show more • Administration and management of windows servers (create new users, check event log, upgrade software and maintenance, check daily backup, restore on demand, archive data on cd-rom) • Administration and management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations. • Administration of the on board WINHMS System. • Maintain and check CCTV camera. • Network distribution rack: patch connections as required. • Maintain Wifi Routers and internet systems. • Plan network extension: office network to be extended into additional offices. Arrange cabling, work out specifications, get quotations from store manager, supervise installation of hardware, software installations and workstation setup. • Arrange repairs of malfunctioning hardware with supplier(s). • Arrange purchase of new equipment through established suppliers. • Follow procedures and routines for purchasing equipment and software: request quotations, get written approval, sign delivery note, check delivery, report discrepancies, approve invoices before payment. • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements. • Training: train new users in the basics of the system: windows, email, intranet, MS office, WINHMS hospitality software • Upgrade software: check out available upgrades of software in use. Always look out for ways to increase productivity, pre-select, evaluate and propose to management for purchase. • System maintenance log: keep and update a logbook of system maintenance routines, frequent faults, along with solutions to problems. •Maintain Telephone connections NEC's UNIVERGE SV8100 Communications Server around the hotel premise. Show less • Administration and management of windows servers (create new users, check event log, upgrade software and maintenance, check daily backup, restore on demand, archive data on cd-rom) • Administration and management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations. • Administration of the on board WINHMS System. • Maintain and check CCTV… Show more • Administration and management of windows servers (create new users, check event log, upgrade software and maintenance, check daily backup, restore on demand, archive data on cd-rom) • Administration and management of windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations. • Administration of the on board WINHMS System. • Maintain and check CCTV camera. • Network distribution rack: patch connections as required. • Maintain Wifi Routers and internet systems. • Plan network extension: office network to be extended into additional offices. Arrange cabling, work out specifications, get quotations from store manager, supervise installation of hardware, software installations and workstation setup. • Arrange repairs of malfunctioning hardware with supplier(s). • Arrange purchase of new equipment through established suppliers. • Follow procedures and routines for purchasing equipment and software: request quotations, get written approval, sign delivery note, check delivery, report discrepancies, approve invoices before payment. • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements. • Training: train new users in the basics of the system: windows, email, intranet, MS office, WINHMS hospitality software • Upgrade software: check out available upgrades of software in use. Always look out for ways to increase productivity, pre-select, evaluate and propose to management for purchase. • System maintenance log: keep and update a logbook of system maintenance routines, frequent faults, along with solutions to problems. •Maintain Telephone connections NEC's UNIVERGE SV8100 Communications Server around the hotel premise. Show less

  • Mirania Data Systems
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Webs Research Associate/ Team Leader
      • Apr 2012 - Jul 2013

      - Web research, browsing multiple sites, scraping the internet for required data - Searching for appropriate web sources and contact persons for data capture - Data mining contact details: phone, addresses, emails of businesses and professionals - Collecting data into Excel Spreadsheets using copy paste and data entry functions - Email testing and validation, data formatting, deduping records and QA Checks - Meeting hourly and daily targets for research and data collection - Web research, browsing multiple sites, scraping the internet for required data - Searching for appropriate web sources and contact persons for data capture - Data mining contact details: phone, addresses, emails of businesses and professionals - Collecting data into Excel Spreadsheets using copy paste and data entry functions - Email testing and validation, data formatting, deduping records and QA Checks - Meeting hourly and daily targets for research and data collection

  • Transgenez Solutions & Engineering PVT LTD
    • Technical Support Officer
      • Sep 2011 - Mar 2012

      Offering technical support for the computer backup websites and also dealt with subscription and cancellation of service. Responsibilities: * Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary. *Resolving escalated customer complaints without the need for team lead intervention. *Documenting troubleshooting and problem resolution steps. *Participation in providing training to customers as… Show more Offering technical support for the computer backup websites and also dealt with subscription and cancellation of service. Responsibilities: * Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary. *Resolving escalated customer complaints without the need for team lead intervention. *Documenting troubleshooting and problem resolution steps. *Participation in providing training to customers as required. *Helping customers solve technical issues with our widgets. *Answering questions from customers and prospective customers about the features and capabilities of our widgets. *Developing customer-facing documentation for our website on an as-needed basis. *Communicating customer needs and wishes to our development and engineering staff. *Work is done primarily via email, with some phone contact. *supporting the roll-out of new applications. *setting up new users' accounts and profiles and dealing with password issues. *responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, e.g., software developers. *testing and evaluating new technology, etc.. Show less Offering technical support for the computer backup websites and also dealt with subscription and cancellation of service. Responsibilities: * Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary. *Resolving escalated customer complaints without the need for team lead intervention. *Documenting troubleshooting and problem resolution steps. *Participation in providing training to customers as… Show more Offering technical support for the computer backup websites and also dealt with subscription and cancellation of service. Responsibilities: * Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary. *Resolving escalated customer complaints without the need for team lead intervention. *Documenting troubleshooting and problem resolution steps. *Participation in providing training to customers as required. *Helping customers solve technical issues with our widgets. *Answering questions from customers and prospective customers about the features and capabilities of our widgets. *Developing customer-facing documentation for our website on an as-needed basis. *Communicating customer needs and wishes to our development and engineering staff. *Work is done primarily via email, with some phone contact. *supporting the roll-out of new applications. *setting up new users' accounts and profiles and dealing with password issues. *responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, e.g., software developers. *testing and evaluating new technology, etc.. Show less

Education

  • Anna University
    Bachelor of Engineering (B.E.), Electronics and Communications Engineering
    2006 - 2010
  • Kendriya Vidyalaya
    AISSCE, Science
    2003 - 2004

Community

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