Experience

Independent Training Consultant

• Professional Training and Coaching
• 1 - 100 Employee

• Independent Consultant - Training & Development

  • Aug 2014 - 9 years 5 months

  • Impart Business Communication, Corporate Etiquette, Global Culture, Soft Skills & Behavioural skills training across all management levels. • Plan, design and facilitate learning events using a wide variety of training aids, motivational and implementation strategies. • Conduct needs assessments and root cause analysis to design instructional materials for soft skills and behavioral training interventions. Clientele: Nokia, Cvent, One97, Concentrix, etc.



St. George International Language School

• Manager - Training

  • Aug 2013 - Jul 2014

  New Delhi Area, India End to End Learning Development & Training Management  Hire, induct and on board trainers for short/ long term projects.  Conduct TTTs, refreshers and ensure trainers meet client certification standards  Initiate TNAs to customise training curricula on communication and soft skills for varied clientele.  Participate in various training and trainer deployment initiatives along with partners, forecast training needs and identify new resources in terms of manpower and material … Show more End to End Learning Development & Training Management  Hire, induct and on board trainers for short/ long term projects.  Conduct TTTs, refreshers and ensure trainers meet client certification standards  Initiate TNAs to customise training curricula on communication and soft skills for varied clientele.  Participate in various training and trainer deployment initiatives along with partners, forecast training needs and identify new resources in terms of manpower and material  Map Competency and analyse to define changes in training programs and propose new ones.  Conduct Client Presentations to help them understand the training curriculum and methodology.  Map Weekly Language Proficiency Progress Reports/ Mid/ Final Validation Reports to highlight new hire Learning/ Improvement Curve and share feedback with vendors and trainers  Map, audit and conserve Online Learning Tool - Ascentify  Observe Final Validation process to map the learning/ improvement shown by the Red Flags raised by trainers TEAM MANAGEMENT  Manage a team of 10 trainers across partner venues in India  Conduct Monthly Training/ Trainer Observation to ensure classroom delivery meets training standards & client expectations.  Mentor New Hire Trainers and upskill them on training delivery methods, curriculum, checklists and reports.  Promote sustainability and resource development by encouraging trainers to take up voluntary responsibilities within projects.  Encourage transparency and facilitate two-way communication process for feedback and team development. RELATIONSHIP MANAGEMENT  Maintain communication channel with partners to plug in gaps in content and delivery.  Maintain communication with partner recruitment/human resources on new hire/ on going batches ensuring smooth transition of new hires from induction into a professional environment.  Encourage and facilitate sharing of best practices and ideas to promote knowledge share and build recognition. Show less



Workplace Synergy

• Manager- Training/L&D

  • Jan 2013 - Jun 2013

  New Delhi Area, India • Effective deployment of judicious blend of learning modes to address capability gaps - Training and Assessments: Facilitate TNA exercises using inputs from the Performance Management System • Identify Functional & behavioral development needs of the business • Develop & implement company-wide learning &development solutions to support the growth of individuals & teams. • Analyse skill gaps, jobs, and career trajectories; design of company-wide talent management and leadership… Show more • Effective deployment of judicious blend of learning modes to address capability gaps - Training and Assessments: Facilitate TNA exercises using inputs from the Performance Management System • Identify Functional & behavioral development needs of the business • Develop & implement company-wide learning &development solutions to support the growth of individuals & teams. • Analyse skill gaps, jobs, and career trajectories; design of company-wide talent management and leadership development strategies that provide a competitive advantage to attract, grow and retain talent • Identify, Facilitate the rollout & anchor OD interventions within the business • Design & rollout a comprehensive training & development calendar across employee groups/ regions • Collaborate with function leads and Regional Office resources to identify opportunities for export of Hi-Potential talent to other geographies for specific projects/assignments • Developing a system of robust metrics for measuring learning effectiveness and focusing consistently on the value of learning • Highlight training penetration percentage, training effectiveness scores, average training man days/ training cost per employee Show less



Convergys India Services

• Trainer

  • Apr 2007 - Oct 2012

  Team Management Facilitate New Hire; Orientation Conduct Trainer Observations & Feedback Sessions Support Trainer Initiatives/ Interventions Audit and maintain all training records Forecast training needs; Support & initiate TNAs, etc. Curriculum Design & Review Soft Skills Communication (Grammar) Customer Service Culture curriculum design (Online & Audio) Behavioural Training Coach on Communication Building Relationships to Get… Show more Team Management Facilitate New Hire; Orientation Conduct Trainer Observations & Feedback Sessions Support Trainer Initiatives/ Interventions Audit and maintain all training records Forecast training needs; Support & initiate TNAs, etc. Curriculum Design & Review Soft Skills Communication (Grammar) Customer Service Culture curriculum design (Online & Audio) Behavioural Training Coach on Communication Building Relationships to Get Results Facilitative Fundamentals Teamwork & Emotional Intelligence Team Leader Development Programme, etc. Coaching Specialist Performance Coaching Skills Coaching Manager as a Coach Coaching & Leadership Project Management Customer Experience Agent Performance Management Show less



I Q Resource Pvt. Ltd

• Trainer – Corporate Trainer

  • Jul 2005 - Mar 2007



I Q Resource

• Corporate Trainer

  • 2005 - 2007

   Participate in various training and trainer deployment initiatives, forecast training needs and identifying new resources in terms of manpower and material  Map competency and analyse to define changes in training programs and proposing new ones.  Conduct Presentations to help them understand the training content and process.  Compile Weekly Language Proficiency Rating System Reports/ Final Validation Reports to highlight new hire Learning/ Improvement Curve.  Audit and… Show more  Participate in various training and trainer deployment initiatives, forecast training needs and identifying new resources in terms of manpower and material  Map competency and analyse to define changes in training programs and proposing new ones.  Conduct Presentations to help them understand the training content and process.  Compile Weekly Language Proficiency Rating System Reports/ Final Validation Reports to highlight new hire Learning/ Improvement Curve.  Audit and maintain Learning Management System  Conduct Weekly Hiring Calibrations to ensure Recruitment is compliant on the hiring quality. Show less



Info Vision Group Solutions Ltd

• Customer Care and Sales Agent

  • Nov 2002 - Jul 2005