Business Analysis/Client Success Lead

• Sep 2020 - Present

Business Analysis Team Lead

• Sep 2017 - Sep 2021

Functional Relationship Management & Peer Mentoring:• Establish strong relationships with University leaders to understand the strategic direction for the domain, and define the resulting short and long term strategic priorities.• Work with senior leadership to define how strategic priorities will be accomplished through internal and cross-functional initiatives.• Understand the overarching business model and the intricacies and nuances of assigned functional business area(s).• Facilitate communication and understanding between assigned functional business area(s) and IT.• Conduct regular reviews with leaders and stakeholders to ensure quality and satisfaction with delivered services.• Notify department of potential issues, dependencies and conflicts that could impact project success.• Escalate and resolve concerns expressed by projects and/or departments.• Monitor and support the work of team peers working within the BA Team leads assigned project or departments.• Monitor and support the quality of deliverables, supporting best practices for on-time delivery, communication across the matrix, and best-in-class service to the enterprise.• Facilitating the flexible and responsive deployment of Business Analysts to projects and activities across the enterprise.• Assistance with Resource planning and allocation within their areas of subject matter expertise.• Support the creation and maintenance of a cohesive and productive work group.Expert-Level Business Analysis:• Oversee working sessions with key stakeholders to elicit and review business requirements and non-functional requirements. Facilitate larger, more complex working sessions with key stakeholders when necessary.• Drive review of all deliverables and assure that all goals are met, and sign-offs are received from stakeholders.• Evaluate/Update/Communicate best practices for requirement definition, documentation, and use of appropriate requirement management tools.

Sr. Business Systems Analyst

• Sep 2017 - Sep 2021

Sr. Business Analyst

• Sep 2015 - Sep 2021

Business Analyst/Program Management Consultant

• Oct 2011 - Sep 2021

-Provided program/portfolio management support for the -Chief Information Officer, CIO- Managed Portfolio including 5 programs and 20+ projects-Managed Portfolio and project SharePoint sites-Provided support for OMB reporting-Conducted Project update meetings and information sessions -Provided program/portfolio management support for the -Chief Information Officer, CIO- Managed Portfolio including 5 programs and 20+ projects-Managed Portfolio and project SharePoint sites-Provided support for OMB reporting-Conducted Project update meetings and information sessions

Consultant

• Jul 2010 - Sep 2021

Business Analyst

• Feb 2011 - Oct 2011

-Provided research support for the development of resource management tools for FAA, to ensure the development of the new resource management tool is FAA requirement standards compliant-Managed System Implementation documentation Process-Managed Resource Management Tool Application Security Authorization process for the FAA Air Traffic Office. -Provided research support for the development of resource management tools for FAA, to ensure the development of the new resource management tool is FAA requirement standards compliant-Managed System Implementation documentation Process-Managed Resource Management Tool Application Security Authorization process for the FAA Air Traffic Office.

Functional Requirements Analyst

• Jul 2010 - Feb 2011

-Gathered requirements to provide support to three TSA airport management systems-Developed project expectations and assisted the client in meeting performance measure goals-Participated in sprint planning and product packaging ceremonies-Backlog grooming-Developed System Mockups-Conducted JAD sessions with developers-Requirements Support, on the TSA project-Provided enhancement and defect documentation to IT project developers -Developed requirements life cycle checklist to assist team members in accurately processing System requiremen

Business Applications Analyst

• Aug 2007 - Jul 2010

-Managed and designed programs to meet complex business data requirements. -Researched documentation and made recommendations for course of action to management.-Conducted client interviews data modeling, project testing, and creation of performance measurements to support project objectives.-Applied analytic methodologies and principles to address client needs.-Code d and tested for programming implementation.-Developed Use Cases and test plans to verify logic of new or modified programs. -Gathered information from Graphical User Interface systems, and conducted program requirements analysis. -Supported project personnel in resolving fairly complex programming problems. Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility. -Provided technical advice on complex programming. -Interpreted and collected data

Documentation Analyst

• Mar 2006 - Aug 2007

-Produced Construction Survey Documents(Microsation)-Reconciled Contract Funding-Managed Purchase orders and Contract coordination using SAP- Developed workflow diagrams and assisted in authoring the analysis. -Produced AD HOC reporting on monthly actual analysis, reconciliation and distribution of weekly reports. -Researched and assisted in writing on the job training manual; this resulted in providing guidance to Pepco’s contractor’s to accurately engineer, design and estimate a budget for site projects. Also, helping them and Pepco avoid city violations.

DATA ANALYST

• Mar 2004 - Jun 2006

RECEPTIONIST

• Nov 2002 - Mar 2004

Interpreted and communicated operating policies regarding physical security for visitors' accessing the building.Coordinated collection and preparation of visitor's reports and escorted them to their proper meeting location.Operated personal computer to access e-mail, electronic calendars, and internet. Utilized basic office support Software, such as spreadsheets and relational databases. Interpreted and communicated operating policies regarding physical security for visitors' accessing the building.Coordinated collection and preparation of visitor's reports and escorted them to their proper meeting location.Operated personal computer to access e-mail, electronic calendars, and internet. Utilized basic office support Software, such as spreadsheets and relational databases.