Steven Fitzmaurice
Director of Information Technology at Benestar Brands- Claim this Profile
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Bio
George Dohanich
Steven was the preferred engineer to work with at Motorola on any Packet Data issue that arose. His dynamic and results-oriented drive, combined with outstanding teamwork skills allowed all particpants on troubleshooting bridges to arrive at a solution in the shortest time possible. His extensive knowledge of the network as a whole as well as the specific systems he was responsible for allowed quick and effective engagement of the correct resources to address the problem. Steven would be an outstanding addition to any technical team and I highly recommend his abilities.
Brian Pickering
Steve is very knowledge person on Data and IP networks. He also interfaces directly with the customer and has excellent customer skills. He has the ability to take issues work them internally and delivery a response back to the customer. Steve is the first line to the customer and has a difficult position, especially when providing constructive feedback to the customer.
George Dohanich
Steven was the preferred engineer to work with at Motorola on any Packet Data issue that arose. His dynamic and results-oriented drive, combined with outstanding teamwork skills allowed all particpants on troubleshooting bridges to arrive at a solution in the shortest time possible. His extensive knowledge of the network as a whole as well as the specific systems he was responsible for allowed quick and effective engagement of the correct resources to address the problem. Steven would be an outstanding addition to any technical team and I highly recommend his abilities.
Brian Pickering
Steve is very knowledge person on Data and IP networks. He also interfaces directly with the customer and has excellent customer skills. He has the ability to take issues work them internally and delivery a response back to the customer. Steve is the first line to the customer and has a difficult position, especially when providing constructive feedback to the customer.
George Dohanich
Steven was the preferred engineer to work with at Motorola on any Packet Data issue that arose. His dynamic and results-oriented drive, combined with outstanding teamwork skills allowed all particpants on troubleshooting bridges to arrive at a solution in the shortest time possible. His extensive knowledge of the network as a whole as well as the specific systems he was responsible for allowed quick and effective engagement of the correct resources to address the problem. Steven would be an outstanding addition to any technical team and I highly recommend his abilities.
Brian Pickering
Steve is very knowledge person on Data and IP networks. He also interfaces directly with the customer and has excellent customer skills. He has the ability to take issues work them internally and delivery a response back to the customer. Steve is the first line to the customer and has a difficult position, especially when providing constructive feedback to the customer.
George Dohanich
Steven was the preferred engineer to work with at Motorola on any Packet Data issue that arose. His dynamic and results-oriented drive, combined with outstanding teamwork skills allowed all particpants on troubleshooting bridges to arrive at a solution in the shortest time possible. His extensive knowledge of the network as a whole as well as the specific systems he was responsible for allowed quick and effective engagement of the correct resources to address the problem. Steven would be an outstanding addition to any technical team and I highly recommend his abilities.
Brian Pickering
Steve is very knowledge person on Data and IP networks. He also interfaces directly with the customer and has excellent customer skills. He has the ability to take issues work them internally and delivery a response back to the customer. Steve is the first line to the customer and has a difficult position, especially when providing constructive feedback to the customer.
Credentials
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CompTIA A
CompTIAMar, 1997- Oct, 2024 -
CompTIA Network ce
CompTIAAug, 2015- Oct, 2024 -
Extreme Certified Network Associate - XOS Fundamentals (ECNA-EXOS)
Extreme NetworksSep, 2015- Oct, 2024 -
ExtremeXOS Switching and Routing
Extreme NetworksSep, 2015- Oct, 2024
Experience
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Benestar Brands
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United States
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Manufacturing
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1 - 100 Employee
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Director of Information Technology
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Mar 2023 - Present
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IT Manager
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Jun 2017 - Present
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Evans Food Group LTD
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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IT Support Engineer
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Jun 2017 - Present
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Motorola Solutions
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Software Development
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400 - 500 Employee
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LTE / iDEN Technical Support
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Jun 2005 - Mar 2017
Employed as a Customer Support Engineer for the iDEN Packet Data support team. Provided first and second level technical telephone support for Motorola’s proprietary Unix based Packet Data system. Responsibilities included tracking and resolving P1 (Critical), P2 (Major), P3 (Minor), and P4 (Informational) cases, customer service, opening and tracking return merchandise authorizations with third party vendors, primary and secondary on-call support, updated and authored technical support documentation for the iDEN Packet Data network elements, and assisted in training level one support representatives, and level 1 and level 2 Packet Data engineers. Monitored corporate case goals and facilitated weekly case reviews with development engineers. Show less
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Manpower
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United States
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Staffing and Recruiting
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700 & Above Employee
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iDEN Customer Service Desk Rep.
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Nov 2004 - Jun 2005
Contracted to Motorola as a Customer Support Engineer for the iDEN Customer Service Desk and iDEN Packet Data support team. Provided first level support and customer service for iDEN system clients. As a Packet Data CSE, provided first and second level technical telephone support for Motorolas proprietary Unix based Packet Data system. Responsibilities included tracking and resolving critical, major, minor, and informational cases, customer service, opening and tracking return merchandise authorizations with third party vendors, primary and secondary on-call support, updated and authored technical support documentation for the iDEN Packet Data network elements, and assisted in training level one support representatives. Show less
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Associated Global Systems
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United States
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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MIS Support Engineer
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Dec 2003 - Nov 2004
MIS Support Engineer Providing level one and two PC support for Windows 2000, XP Professional, Windows 98 and Windows 95 users. Additionally responding to staff questions on use of a proprietary AS/400 based shipment tracking and billing system. Monitoring and troubleshooting level one network issues and hardware configurations for Linksys and Cisco routers. Also responsible for building new and replacement workstations for field offices and organizing the return of leased equipment to leasing vendors. Show less
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Education
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2006 - 2009
Robert Morris University - Illinois
Associate’s Degree, Computer Science Majoring in Networks
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