Experience

The GC Index

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• GCologist

  • Oct 2018 - Present

  Another piece of the complex puzzle of people and projects slides into place with The GC Index® (Game Changer Index). I’m privileged to be an accredited GCologist. The GC Index® is a technology-based platform that provides a common language of people impact in an organization. It enables people to understand where their energies lie, and their contributions make the most impact. For a quick overview of the power of the GC Index, please see https://thegcindex.com/what-we-do/. Invaluable for individuals and for teams, let's explore your Game Changer Index together. Show less



NexTech Inc

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Consultant - Lead Support Analyst

  • Feb 2018 - Present

  Lead Analyst in the support of MetaSolv TBS, development of new process and integration of various software – MetaSolv, Remedy, SharePoint, Salesforce, Netcool and others. Manage users’ issues promptly, respond to process, system, engineering and general telecommunications questions. Direct concurrent and complex project. Elicit, analyze, document business and functional requirements from product owners, then interpret to system requirements for the development team. Document and Communicate system and process updates to all departments. Provide training and leadership to new employees on the team. Show less



BelTek Global Solutions

• Regional Telecom/Software Manager

  • Jul 2008 - Present

  Principal strategist and visionary for all ICT service delivery to clients in the northern region. Hired, trained, and evaluated staff in compliance with company practices. Directed concurrent and complex technology projects – interface between business units, technology teams and support teams. Initiated and facilitated working relationships to meet client needs and ensure satisfaction. Deployed and tested software and telecommunications solutions. Led software development teams, - orchestrated all offshore teams in execution of requirements. Led UAT, software and hardware testing; created and maintained QA documents and processes. Optimized productivity and quality; oversaw operations to satisfy revenue goals. Established performance awards and recognition to increase staff morale and motivation Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Circuit Design Analyst

  • Apr 2017 - Jan 2018

  Designed full range of TDM and Ethernet circuits and services. Executed end-to-end installation, test, turn-up, and maintenance of carrier related circuits. Initiated and managed Access Service Request forms; promptly responded to telecommunication carriers and end-users. Daily collaboration with various teams, including customer service, projects, field service, and sales teams, communicated accurate data to all departments regarding status of project and assessed need of escalation. Received the Shining Star Award from the Vice President of Network & Technology, Wireline Global Operations, in recognition for delivering superior service within first 2 months of employment. Designed custom Method of Procedure (MOP) to hasten speed of circuit design, assisting long-term employees to maximize productivity. Show less



LTC International, Inc. - EDS

• Senior Business Operations Architect – IT/Telecom SME

  • 2005 - 2007

  Business Architect Lead in the development of a Network Provisioning System for EDS. Identified functional needs while simultaneously translating client business requirements into system, application, and process designs. Developed technology road maps, managed roll-out of network architecture design and implementation processes and templates. Integrated Layer 1, Layer 2, Layer 3 elements in support of a multi-carrier environment. Assisted in defining MPLS VPN services and Circuit services, Internet Protocol concentrating on Cisco products and solutions. Lead requirements gathering and analysis sessions and performed QA to certify system developed met user and functional requirements. Show less



NEXTEL

• Saudi Arabia
• Telecommunications
• 700 & Above Employee

• North-East Region TBS Senior Manager

  • 2002 - 2004

  Conceptualized, developed, and delivered Network Engineering Enterprise Tools for US Northeast region. Created standards, efficiently communicated changes to teams and executives. Identified and advised business benefit opportunities to executive management, including optimization and tool compliance. Drove company-wide policies regarding MetaSolv software, served as the direct interface between business owners and vendors. Orchestrated strategic solutions, met client requirements. Conceptualized, developed, and delivered Network Engineering Enterprise Tools for US Northeast region. Created standards, efficiently communicated changes to teams and executives. Identified and advised business benefit opportunities to executive management, including optimization and tool compliance. Drove company-wide policies regarding MetaSolv software, served as the direct interface between business owners and vendors. Orchestrated strategic solutions, met client requirements.



Triumph Service Group

• United States
• IT Services and IT Consulting

• IT/Telecom SME - Independent Software Consultant

  • 2000 - 2002

  IT/Telecommunications SME with numerous years of success on various project as Software Consultant. With full knowledge of the telecommunications industry, provided subject matter expertise on the MetaSolv TBS Software, managed Statement of Work (SOW) development efforts and participated in RFP development efforts. Lead and managed JAD sessions in requirements gathering for the various MetaSolv TBS Integration projects. Managed hiring of new consultants, team assignments, and cross training them to develop MetaSolv TBS and consulting skills. Show less



MetaSolv Software

• Software Development
• 1 - 100 Employee

• Principal Consultant

  • 1997 - 2000

  Overall responsibility for deploying MetaSolv TBS to customers. Ensured the success of implementations with timely delivery of services. Maintained knowledge about the range of MetaSolv products and how the application can be used to create effective business solutions. Understood the telecommunications industry in which my clients operate and identified opportunities to provide additional services to clients - consistently identified creative solutions and delivered them to clients while assessing risk and providing contingency plans. Show less



MCI Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Traffic Engineer II & Private Line Provisioning

  • 1994 - 1997

  Implemented and managed MCI’s domestic switched network. Monitored and assessed network and switch traffic performance through weekly network servicing. Quantified, prioritized, and provisioned IMT networks needed to support growth and associated network design changes. Trained new hires in all areas of traffic engineering. Provisioned from point to point circuits on MCI’s network, which involved sending of access service requests (ASR) and circuit designs. Performed multiple tasks simultaneously and interfaced with various Telcos. Show less