Application Manager

• Oct 2019 - Present

Senior Technical Consultant

• Aug 2018 - Sep 2019

 Level 2 global support application (TRITON).  Hotel application activation, integrating application components, testing and back-end implementation. Coordination between Global Infrastructure, development and partner interfacing teams. Database support queries resolution using basic SQL. AWS machine management (Beginner level). Managing and installing applications on site, including Hardware troubleshooting & Vendor coordination. Customize PowerShell and batch scripts for monitoring and backup automation. Global deployments and operations in 24X7 environment used by customer facing and corporate functions. Stakeholder Management and client management across the globe. Develop, maintain, and contribute to installation and configuration procedures documentation

Assistant IT Manager

• Jun 2016 - Jul 2018

 IT operations management including onsite data center management, server level support & PCI compliance. Trainings of technical and non-technical users on latest technology implemented on site. Server management and maintenance on Hyper-V and Virtual Box, with over 250 admin network systems on Windows and Apple OS, Symantec Corporate Edition Antivirus Admin Management. Budget Management (Cost/efforts/schedule) for hotel devices and IT resources. Hotel IT Infra implementation team member which required setting up of network, server and machines. Also perform system upgrades as per application or client requirements. Inventory Management using Microsoft O365 Power Apps. Vendor & Client management ensuring quality IT audits and customer satisfaction. Managed a team of 10 resources for handling back office hardware and applications. Automation of hotel operations using customized batch scripting using Excel VBA macros and Windows PowerShell. Establishing security policies for systems, and designed and managed firewalled network for users. 24X7 environment support to solve IT issues directly and remotely across client locations.

Assistant Manager

• Aug 2015 - Jun 2016

•  Providing professional leadership to the team managing hardware and wireless network in the unit. Administration of server pool to coordinate and monitor proper use and accountability of systems. Managing & maintaining Read Only Active Directory, DNS, DHCP  Configure TCP/IP addressing, Creating, maintaining & managing domain environment. Managing & maintaining all Network Devices hub, Switches & Routers Budgeting of devices required in the hotel for operations. Software license management. User support and ability to solve IT issues directly or remotely.

System Assistant

• May 2013 - Jul 2015

 Handling 22 servers including property management software (OPERA application and database), POS(Micros 9700), Centralized Printing , Blackberry Exchange, Mail Server (MXL), Vingcard (Magnetic Key), Payroll, Anti-Virus( Trend Micro), Sales Logix, 3 Backup servers ( veritas9 , backup exec 2010 and 2014) and Telesoft (Call recording). Handling over 200 Desktop Users as well as 30 Micros workstation setup in The Oberoi. Providing user support through online service desk console and Triton Complaint management system. Coordinating with SAP ERP vendor (Deloitte) in managing templates for inventory module and client end installations. Network Management and maintenance for Active Directory, DNS, DHCP, and Group Policy on Organizational Unit.

Network engineer

• May 2012 - May 2013

 Handling transparent connectivity, advanced security, policy-based traffic shaping and service placement supporting thousands of users simultaneously in a Broadband environment. Managing IBM Series server based on Windows 2003, Nomadix - Wi-Fi billing server and also monitoring services like Micro sense Web login, Wi-Fi interface. Device configuration, Install and configure Wi-Fi devices (PCMCIA card/ECS Kits) on client’s device.  Troubleshoot and diagnose – connectivity / installation issues. Resolving the issues of the clients relating to their Company’s Virtual Private Network (VPN). Setup LAN/WAN connectivity for the special events organized on multiple ISPs. Maintaining POE- Network along with multiple connections.