Experience

Roiback

• Spain
• Technology, Information and Internet
• 100 - 200 Employee

• Direct Sales Specialist

  • Jul 2022 - Present

  Increased sales level for each of our client´s portfolio. Assuring the optimization of direct channel online marketing for each of the products available, follow up wth the new market trends in online marketing, competitiveness and profitability. Main functions: • Support in setting goals for each account; • Continuously review whether the sales and service quality goals agreed with the customer are achieved; • Periodically diagnose the level of account optimization in online marketing of your products; define and execute the action plan that maximizes revenue through the direct channel; and report the status of achievement; • Advise and develop online marketing trends in each of the accounts (promotional campaigns and email marketing, investment in SEM, affiliates, etc.) in order to maximize the ROI of all marketing actions; • Advise on pricing and revenue management improvement plans for the direct channel; • Inform and implement new value-added products that Roiback makes available to its customers; • Meet the customer's needs, directly with regard to changes in the marketing of your product, and to transport, coordinate and follow up with the departments that are in charge of solving other requests; • Increase the level of loyalty: Maintain contact with those responsible for the customer's account through periodic calls and face-to-face visits; and continually assess progress and its needs; Show less



Amazing Evolution

• Portugal
• Hospitality
• 1 - 100 Employee

• E-Commerce & Revenue Manager

  • Feb 2020 - Jul 2022

  Development of a consistent e-commerce and revenue management strategy across portfolio properties. Provide administrative and analytical support to optimize the revenue of portfolio properties; Collect, integrate and study online market and competition data on a daily basis; Maintain up to date availability, rates and promotions across all online channels and extranets; Act as the main contact person for CRS related issues, being able to communicate effectively with the properties. Interact with the different involved departments to make sure that all online efforts are consistent with all hotels’ strategy. Manage plataforms such as IDeaS RMS, SiteMinder, Availpro, Host PMS, Newhotel PMS, Guestcentric Systems, Synxis, Ratetiger, IHotelier to assure the properties competitiveness across all channels. Show less



H10 Hotels

• Spain
• Hospitality
• 700 & Above Employee

• Revenue Manager

  • Oct 2018 - Feb 2020

  The One Palácio da Anunciada 5* opening team, creation of new procedures and commercial department standards. Implement revenue management operations, procedures and best practices Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Challenge and influence hotel to improve service level and operational standards. Identify new revenue opportunities. Provide daily, weekly and monthly reporting. Extranet management – Configuration, contents, availability, rates, promotions. Decisions about Best Available Rates/Competitive Set / Benchmarking Knowledge of the PMS- SAP, GDS systems Travelclick and Synxis Perform any other duties assigned by Director of Sales Show less



The One Barcelona 5*GL

• Spain
• Hospitality
• 1 - 100 Employee

• Reservations & Revenue

  • Jan 2017 - Oct 2018

  Opening team and assistance developing commercial & sales department procedures; Revenue & yield management Quotation, confirmation and management of reservation requests Extranets updating and web portals. Mapping,channel connections, creation of new online products (rooms, rates, offers) Knowledge of SAP, Dingus, Siteminder Opening team and assistance developing commercial & sales department procedures; Revenue & yield management Quotation, confirmation and management of reservation requests Extranets updating and web portals. Mapping,channel connections, creation of new online products (rooms, rates, offers) Knowledge of SAP, Dingus, Siteminder



THT

• Spain
• Telecommunications
• 1 - 100 Employee

• Group Reservations Coordinator

  • Jun 2016 - Dec 2016

  Group Reservations Agent Quotation and organization of group reservations across Europe, International collaboration with partners and agencies; Group Reservations Agent Quotation and organization of group reservations across Europe, International collaboration with partners and agencies;



Suntransfers

• Spain
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales Representative

  • Jan 2015 - May 2016

  Provide and process customer information in response to inquiries, concerns and requests about Suntransfers.com’s services. Solving problems for customers during travel assistance calls when decisions have to be taken fast. Travel assistance for customers in the event of any kind of failure occurring during a transfer service. Main Responsibilities: Calling customers to help them complete payments and bookings Intermediate on between customers and transport operators Assist customers seeking Suntransfers.com availabilty, pricing & service informa on (telephone and email) Cross-funcional projects in coordination with other departments Show less



Vale d'Oliveiras Quinta Resort & Spa

• Portugal
• Hospitality
• 1 - 100 Employee

• Front Office Coordinator

  • Aug 2012 - Dec 2014

  Front desk agent Reservations Agent Check-in e Check-out process Concierge Commercial and events management Complains management Front desk agent Reservations Agent Check-in e Check-out process Concierge Commercial and events management Complains management



Tivoli Hotels & Resorts

• Portugal
• Hospitality
• 700 & Above Employee

• Guest Relations/Hostess

  • May 2011 - Aug 2011

  Internship as F&B Hostess & Guest Relations Internship as F&B Hostess & Guest Relations