Sérgio Santos

Applicational Support @ SEQUOIA at Sequoia Consulting Lda
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Contact Information
us****@****om
(386) 825-5501
Location
Lisboa, Lisbon, Portugal, PT
Languages
  • Inglês -
  • Francês -
  • Espanhol -

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5.0

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Tiago Almeida

Um excelente profissional com muitas competências na área do Helpdesk. Sempre com atenção e muita dedicação no trabalho que era designado.

Francisco Guerreiro

Sérgio é uma pessoa muito focada determinada e proativa. Excelente colega

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Credentials

  • Windows 10 Usuario
    Tecnocom
    Nov, 2017
    - Oct, 2024
  • TRANSFORMACIÓN DIGITAL
    Tecnocom
    Jun, 2017
    - Oct, 2024

Experience

  • Sequoia
    • Portugal
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Applicational Support @ SEQUOIA
      • Jan 2020 - Present

      - Install Kondor+, KGR, KSP. K+TP and features (MCM, MCMD etc) - Upgrades Kondor+ - Development of K+ Custom Windows and K+ Open Reports, WSS report based on SQL procedures. Development of text based interfaces. Sybase/Oracle SQL, UNIX sh, Perl scripting. - Automation with shell script in Solaris, Unix and Linux operating systems; - Writing controlling query's in SQL and Sybase; - TortoiseSVN; - Troubleshooting; - Ticketing with FreshDesk, Jira - Install Kondor+, KGR, KSP. K+TP and features (MCM, MCMD etc) - Upgrades Kondor+ - Development of K+ Custom Windows and K+ Open Reports, WSS report based on SQL procedures. Development of text based interfaces. Sybase/Oracle SQL, UNIX sh, Perl scripting. - Automation with shell script in Solaris, Unix and Linux operating systems; - Writing controlling query's in SQL and Sybase; - TortoiseSVN; - Troubleshooting; - Ticketing with FreshDesk, Jira

  • KWAN
    • Portugal
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Applicational Support @ KWAN: TECH, TALENT, DONE, RIGHT
      • May 2019 - Jan 2020

      - Install Kondor + and features (MCM, MCMD etc) - Upgrades Kondor+ - Development of K+ Custom Windows and K+ Open Reports, WSS report based on SQL procedures. Development of text based interfaces. Sybase/Oracle SQL, UNIX sh, Perl scripting. - Automation with shell script in Solaris, Unix and Linux operating systems; - Writing controlling query's in SQL and Sybase; - TortoiseSVN; - Troubleshooting; - Ticketing with FreshDesk - Install Kondor + and features (MCM, MCMD etc) - Upgrades Kondor+ - Development of K+ Custom Windows and K+ Open Reports, WSS report based on SQL procedures. Development of text based interfaces. Sybase/Oracle SQL, UNIX sh, Perl scripting. - Automation with shell script in Solaris, Unix and Linux operating systems; - Writing controlling query's in SQL and Sybase; - TortoiseSVN; - Troubleshooting; - Ticketing with FreshDesk

  • Instituto Informática,I.P.
    • Portugal
    • Government Administration
    • 300 - 400 Employee
    • IT Infrastructure Consultant @ GFI
      • May 2018 - May 2019

      - Manage automated tasks, business processes, among others, backups with Control-M; - Automation with shell script in Solaris, Unix and Linux operating systems; - Writing controlling query's in SQL and ORACLE; - Troubleshooting; - Ticketing with EasyVista - Manage automated tasks, business processes, among others, backups with Control-M; - Automation with shell script in Solaris, Unix and Linux operating systems; - Writing controlling query's in SQL and ORACLE; - Troubleshooting; - Ticketing with EasyVista

  • Indra
    • Spain
    • Engineering Services
    • 700 & Above Employee
    • IT Support Technician
      • Jan 2018 - May 2018

      Technical Service Desk and Infrastructure Management Network Cepsa Service Stations • Linux troubleshooting through SSH through Citrix • Troubleshoot connectivity/hardware/Embeded Systems/OS Services/Proprietary APP. • Resources monitoring and management. MySQL Databases backup/restore/split. • Processes automation. • Shell scripting and log analysis. • Issue detailed documentation creation through logs, traces and crash dumps. • Ticket management and escalation to development teams and field support (SNOW framework). • Red Hat Enterprise Linux (RHEL 5/6) and CentOS 5/6 Linux servers. Show less

  • Tecnocom
    • Spain
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Support Technician
      • Nov 2016 - Dec 2017

      Technical Service Desk and Infrastructure Management Network Cepsa Service Stations • Linux troubleshooting through SSH through Citrix • Troubleshoot connectivity/hardware/Embeded Systems/OS Services/Proprietary APP. • Resources monitoring and management. MySQL Databases backup/restore/split. • Processes automation. • Shell scripting and log analysis. • Issue detailed documentation creation through logs, traces and crash dumps. • Ticket management and escalation to development teams and field support (SNOW framework). • Red Hat Enterprise Linux (RHEL 5/6) and CentOS 5/6 Linux servers. Show less

  • GrupoRS
    • HELPDESK TECHNICIAN
      • Dec 2015 - Nov 2016

      Installation and configuration of software for management and warehouse stock,Assembly, Installation, and Configuration of Hardware and SoftwareInstallation and Configuration of POS and RegistersLocal Data Backup Systems,Technical Assistance, Help Desk and MaintenanceInstallation of Network Cabling,Networking (Windows Server, DNS and Active Directory), IP Telephony (VoIP) and VMware,Installation of Racks,Ticketing (Hesk) / GLPISage NEXT

    • Internship IEFP
      • Nov 2014 - Dec 2015

      Installation and configuration of software for management and warehouse stock,Assembly, Installation, and Configuration of Hardware and SoftwareInstallation and Configuration of POS and RegistersLocal Data Backup Systems,Technical Assistance, Help Desk and MaintenanceInstallation of Network Cabling,Networking (Windows Server, DNS and Active Directory), IP Telephony (VoIP) and VMware,Installation of Racks,Ticketing (Hesk) / GLPISage NEXT

  • Modelo Continente
    • Lugar Pavalhã - Sta Mª Olivais 2300-410 Tomar
    • Operador 2
      • Sep 2009 - Sep 2014

      Customer service, Receive sales figures for products and services, Carry out the opening and closing of the box, Issuing invoices, Organize products attractively at strategic points of sale, Providing services to customers in locating products in the store and exchanging products and conducting inventory of replacement materials. Customer service, Receive sales figures for products and services, Carry out the opening and closing of the box, Issuing invoices, Organize products attractively at strategic points of sale, Providing services to customers in locating products in the store and exchanging products and conducting inventory of replacement materials.

  • Netower-soluções Informáticas Lda
    • Rua Brito Capelo 49, 2330 Entroncamento
    • Estágio curricular
      • Jun 2009 - Jul 2009

      Realização do projecto final de curso, (WAMP) Assemblagem, Base de dados, SageRetail, Reparação e Manutenção de Equipamentos, Instalação e configuração de Hardware e Software, Instalação de cablagem de rede, Assistência Técnica. Realização do projecto final de curso, (WAMP) Assemblagem, Base de dados, SageRetail, Reparação e Manutenção de Equipamentos, Instalação e configuração de Hardware e Software, Instalação de cablagem de rede, Assistência Técnica.

  • Hanet Informatica - João Carlos Carvalho Gaspar Condeço
    • Avenida José Eduardo Vitor das Neves 35, Entroncamento
    • Estágio curricular
      • Jul 2007 - Aug 2007

      Reparação e Manutenção de Equipamentos, Instalação e configuração de Hardware e Software, Instalação de cablagem de rede Reparação e Manutenção de Equipamentos, Instalação e configuração de Hardware e Software, Instalação de cablagem de rede

Education

  • Instituto Politécnico de Tomar
    CET TPSI, Informática
    2007 - 2009
  • Jacome Ratton
    Curso Tecnológico, Informática
    2005 - 2007
  • escola basica

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