Experience

GuestLee Hospitality Reinvented

• Switzerland
• Real Estate
• 1 - 100 Employee

• Executive Concierge

  • Jan 2023 - Present

  As Guestlee's Executive Concierge, I have two primary responsibilities that revolve around enhancing our guests' experiences. Firstly, I am responsible for establishing and fostering business partnerships with luxury villas and chalets. This involves building connections with villa owners and managers, ensuring a diverse portfolio of exclusive accommodations for our esteemed clientele. My role extends beyond business development as I also serve as the point of contact for all concierge requests. From the moment our guests make a reservation, I am dedicated to curating personalized experiences that cater to their unique preferences. Whether it's securing reservations at renowned restaurants, organizing transportation services, arranging spa treatments, or coordinating special events, I strive to anticipate and fulfill every guest's needs with the utmost attention to detail. To excel in my position, I maintain strong relationships with villa owners and managers, ensuring seamless communication and exceptional service for our guests. I understand the importance of tailored experiences, and I work closely with our partners to create bespoke offerings that exceed expectations. From organizing private tours and excursions to providing insider recommendations on local attractions and activities, I am committed to delivering a truly memorable stay for our guests. In summary, my role as Executive Concierge at Guestlee involves both business development and personalized guest services. Through effective collaboration with villa partners and meticulous attention to detail, I aim to provide an exceptional level of service that reflects the luxury and sophistication of our brand. With a passion for creating unforgettable experiences, I am dedicated to ensuring that every guest's stay with Guestlee surpasses their expectations and leaves a lasting impression. Show less



Family Office

• Individual and Family Services
• 200 - 300 Employee

• Executive Personal Assistant

  • Jun 2022 - Dec 2022

  As an executive personal assistant in Gstaad, I was responsible for managing the daily schedule and itineraries of my employer, ensuring they arrived at their destinations on time and in comfort. I also provided support with administrative tasks, such as scheduling meetings and managing correspondence. Additionally, I served as a personal driver, ensuring safe and efficient transportation for my employer. I was also responsible for maintaining the vehicles, keeping them clean and in good condition. I acted as a liaison between the employer and other staff, ensuring that all needs were met in a timely manner. Overall, I had to be proactive, adaptable and provide a high level of service and confidentiality. Show less



Groupe Barrière

• France
• Hospitality
• 700 & Above Employee

• Front Office Coordinator

  • Sep 2021 - May 2022

  in charge of overseeing the day-to-day operations of the front office at the casino in Montreux. This included managing the front desk staff, ensuring that guests were checked in and out efficiently, and handling any customer complaints or issues that arose. Additionally, I assisted the manager in completing various tasks throughout the week, such as scheduling staff shifts, managing inventory, and creating reports on guest satisfaction and occupancy rates. Overall, my role required strong leadership skills, excellent customer service abilities, and the ability to multitask and stay organized in a fast-paced environment. Show less



Delta Car Trade SA

• Switzerland
• Automotive
• 1 - 100 Employee

• International Key Account Manager

  • May 2019 - May 2020

  As a key account manager for delta car trade, I was responsible for managing and growing relationships with the company's major business-to-business (B2B) clients. This included identifying new sales opportunities, negotiating contracts, and ensuring that clients received exceptional service throughout their experience with the company. My role also involved working closely with other departments, such as logistics and customer service, to ensure that orders were fulfilled efficiently and that any issues were resolved promptly. Additionally, I was responsible for analyzing sales data to identify trends and opportunities for growth, as well as developing and implementing sales strategies to achieve company goals. Overall, my goal was to help the company build and maintain long-term, mutually beneficial relationships with its key B2B clients. Show less



Courchevel Prestige Chalets

• Courchevel, Auvergne-Rhône-Alpes, France

• Dispatcher / Manager

  • Nov 2018 - May 2019

  As a transportation manager for the Luxury chalets in the resort, I was responsible for ensuring efficient and bespoke private services for all customers. This included coordinating and scheduling transportation, overseeing a team of drivers and dispatchers, and working with clients to understand their needs and tailor the transportation experience to their preferences. Additionally, I was responsible for maintaining the fleet of vehicles, ensuring they were well-maintained and clean, and addressing any issues that arose during transportation. Overall, my goal was to provide an exceptional and personalized experience for each and every customer, while also ensuring that all logistics and operations ran smoothly. Show less



Golf International de Pont Royal

• France
• Recreational Facilities
• 1 - 100 Employee

• Social Media Manager

  • Feb 2018 - Dec 2018

  As a Social Media Manager for the Golf of Pont Royal in France, I was responsible for creating and implementing a comprehensive social media strategy to increase brand awareness and engage with the golf club's customers. This included managing all social media accounts, creating and curating content, developing and executing promotions and campaigns, and analyzing and reporting on social media metrics to measure success and make data-driven decisions. Additionally, I worked closely with other departments, such as marketing and events, to ensure that all social media efforts were aligned with the overall goals of the golf club. Show less



SIXT

• Germany
• Travel Arrangements
• 700 & Above Employee

• Fleet Coordinator

  • May 2017 - Mar 2018

  As a fleet coordinator for Sixt car rental in Geneva, I was responsible for managing and maintaining the fleet of vehicles. This included tasks such as scheduling maintenance, coordinating with suppliers to ensure a steady flow of new vehicles, and managing the logistics of car deliveries and pickups. Additionally, I was responsible for tracking and analyzing data on vehicle utilization and costs, and providing regular reports to upper management. Overall, my role was to ensure the smooth and efficient operation of the car rental fleet, and to help the company meet its financial and operational goals. Show less

• Front Office Assistant

  • Apr 2015 - May 2017

  As a front office coordinator in Sixt car rental, I was responsible for managing the day-to-day operations of the rental location. This included overseeing a team of customer service representatives, handling customer inquiries and complaints, coordinating vehicle maintenance and reservations, and ensuring that the location was running efficiently and effectively. Additionally, I was responsible for implementing and enforcing company policies and procedures, monitoring inventory and sales, and analyzing and reporting on key performance metrics. Overall, my role was critical in ensuring that the rental location was providing excellent customer service, while also meeting and exceeding company goals and objectives. Show less



MONEXT

• France
• Financial Services
• 200 - 300 Employee

• Back Office Assistant

  • Jul 2013 - Mar 2015

  As a back office coordinator for banks like Société Générale and Crédit Agricole, I was responsible for managing and coordinating various administrative tasks and processes. This included tasks such as data entry, document management, and customer service. I also assisted with compliance and regulatory requirements, and helped ensure the smooth operation of the bank's back office operations. Additionally, I worked closely with other departments, such as finance and accounting, to ensure that all transactions were recorded accurately and in a timely manner. Overall, my role was to support the bank's operations by providing efficient and accurate administrative support. Show less



Eqwi

• Région de Aix-En-Provence , France

• Restaurant General Manager

  • Sep 2011 - Jun 2013

  As a restaurant manager, I was responsible for overseeing the daily operations of the restaurant, including staffing, inventory management, customer service, and financial performance. I also worked closely with the kitchen staff to ensure that menu offerings were consistent and high-quality. Additionally, I was responsible for creating and implementing marketing strategies to drive business and improve the overall dining experience for customers. As a restaurant manager, I was responsible for overseeing the daily operations of the restaurant, including staffing, inventory management, customer service, and financial performance. I also worked closely with the kitchen staff to ensure that menu offerings were consistent and high-quality. Additionally, I was responsible for creating and implementing marketing strategies to drive business and improve the overall dining experience for customers.