Experience

Talentia Software

• France
• Software Development
• 300 - 400 Employee

• Consultant paramétrage

  • May 2022 - Present

  Paramétrage fonctionnel et technique de la solution de Paie et HCM et son interface, pour une sélection de clientsSuivi client hebdomadaire et déplacement clientèle pour prise de besoinParamétrage, recettage et mise en production

• Consultant support

  • Jun 2021 - Jun 2022

  Support niveau 1 et 2 : Assistance technique et fonctionnelle pour les utilisateurs de la solution de paie, résolution des problèmes et fourniture de solutions adaptées.(AS400, SQL, Requête)Implémentation Zendesk : Configuration de Zendesk en tant qu'administrateur pour améliorer la gestion des demandes client en remplacement d’Akuitéo.Implémentation Remote Desktop Manager : Création et maintenance d'une base de données pour les services support Paie et HCM, facilitant la gestion sécurisée des connexions à distance.Formation des utilisateurs : Zendesk et Remote Desktop Manager Show less



Altran

• France
• Information Technology & Services
• 700 & Above Employee

• EDF - Consultant

  • Jul 2020 - May 2021

  Application support consultant for EDF internal document management tool (ECM)

• AIRBUS HELICOPTERE - Consultant

  • Oct 2018 - Jul 2020

  Airbus Hélicoptère:RUN Service Delivery Manager (Remedy BMC) :- Level 2 Support & Request management- New Request set up via Excel and Powershell & acceptance testing- Reporting server functional management (Crystal Server)Projet Monitoring Service Now (IT Services Management) :- User Story data extraction & reporting - User Story follow-up and incident escalationExtended Enterprise user lifecycle management (Sharepoint):- User issue monitoring & root cause analysis for continuous improvement- Workflow monitoring and issue troubleshouting (Security & User Data interface)- User guide improvement & user formationProject coordination (Extended Enterprise new connexion) :- Weekly meeting - Action follow-up Show less



Irish Distillers

• Ireland
• Beverage Manufacturing
• 400 - 500 Employee

• VIE CRM Coordinator

  • Apr 2017 - Apr 2018

  Management of the CRM database (SAP) Testing updates and new features, collaborating with IT Reporting: - KPI for commercial management - Distribution performance - Data collected from on trade survey Usual updates for journey planning or customer data User training Management of the CRM database (SAP) Testing updates and new features, collaborating with IT Reporting: - KPI for commercial management - Distribution performance - Data collected from on trade survey Usual updates for journey planning or customer data User training



Pernod Ricard

• France
• Beverage Manufacturing
• 700 & Above Employee

• Data Manager

  • Feb 2016 - Feb 2017

  Project management, new solution for product sheet synchronization system and product data exchange between Market company and Brand company, working between IT, external providers and final users Running test with IT department and IT solution provider. Dataset management for migration Testing User training Project management, new solution for product sheet synchronization system and product data exchange between Market company and Brand company, working between IT, external providers and final users Running test with IT department and IT solution provider. Dataset management for migration Testing User training