Experience

Oakley Court

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Membership Representative

  • Dec 2021 - Present

  The River House at Oakley Court is in collaboration with Soho House where I maintain the data base for our members along with managing bookings for our restaurant and the private event spaces by the river. Admin work consists of updating availability through our booking system and any advertisements for special themed nights, using microsoft office for menus and stationary. Communicating with the relevant departments and offering site visits for any events wanting to book our space. The River House at Oakley Court is in collaboration with Soho House where I maintain the data base for our members along with managing bookings for our restaurant and the private event spaces by the river. Admin work consists of updating availability through our booking system and any advertisements for special themed nights, using microsoft office for menus and stationary. Communicating with the relevant departments and offering site visits for any events wanting to book our space.



Centrica

• United Kingdom
• Utilities
• 700 & Above Employee

• Executive Office Assistant

  • Jun 2018 - Feb 2020

  Adapting my experience from the hospitality sector to the corporate world, at Centrica I work as part of a small team managing the Executive's office in London for the FTSE 100 firm. Role includes supporting Board and executive level teams, coordinating events, facilities planning, providing technical support for events and ensuring the smooth running of operations. I have particular responsibility for health and safety coordination on site and am both fire warden and first aider. Adapting my experience from the hospitality sector to the corporate world, at Centrica I work as part of a small team managing the Executive's office in London for the FTSE 100 firm. Role includes supporting Board and executive level teams, coordinating events, facilities planning, providing technical support for events and ensuring the smooth running of operations. I have particular responsibility for health and safety coordination on site and am both fire warden and first aider.



Crowne Plaza Gerrards Cross

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jun 2017 - Jun 2018

  I am a confident, well presented and a versatile person and pride myself on taking every opportunity to exceed guest expectations. I have a true passion for customer service which is recognized regularly within my current role both by our management team and through social media reviews. Highly organized and extremely reliable, I have experience in managing a team and work well independently or as part of a team. I show determination to succeed in all aspects of my life and would be a considerable asset to any employer.Key Skills:* Good working knowledge of Mac and Windows: Microsoft Office, Windows, Excel, Word, PowerPoint and Outlook* System experience with OPERA PMS & Sales and Catering, Zonal, Micros, Welcome, IHG Extranet and a variety of OTA Extranets* An enthusiastic team player with a positive work ethic* Strong interpersonal skills and customer focus* Hands on team player with an adaptable approach* Trustworthy and self-motivated* A detailed and accurate approach to undertaking all duties* A logical and thorough approach to problem solving Show less

• Guest Experience Manager

  • Jul 2015 - Jun 2017

  As a member of Cairn Group of hotels I am required to project a positive and enthusiastic attitude at all times. Ensuring that guest needs are met to the highest possible standard and that Customer Care along with attention to detail is paramount at all times. I do my best to not miss an opportunity that increases sales within the reception lobby area.My role is to be fully knowledgeable about the hotel and local area in order to provide guests with information efficiently.I take an active role in monitoring IHG's social listening tool and provide a daily update for the management meetings of all internal and external feedback taken by guests. I also help create innovative ideas on how we can better improve the guest experience within the hotel. I actively seek ways to improve and generate new ideas to increase revenue. Show less



The Bellhouse Hotel

• Receptionist

  • Dec 2014 - Aug 2015

• F&B assistant

  • Jun 2014 - Dec 2014

• Health Club Receptionist

  • Aug 2013 - May 2014

• Room Attendant & Linen porter

  • Sep 2011 - Jul 2013