Rémi Tétreault
Manager - Enterprise Service Delivery at ThinkTel Communications a Division of Distributel- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
French Native or bilingual proficiency
-
English Professional working proficiency
Topline Score
Bio
Experience
-
-
Manager - Enterprise Service Delivery
-
Nov 2021 - Present
-
-
-
ThinkTel Communications
-
Canada
-
Telecommunications
-
1 - 100 Employee
-
Project Manager
-
Oct 2017 - Jul 2020
-
-
Account Relations Manager
-
Sep 2012 - Oct 2017
• Retain Revenue of assigned base and as per set objectives • Support Account Managers in the pre-sale process by attending sales meetings, establishing relationships and detailing responsibilities (or implementation process) to customer resulting in closed business • Initiate correspondence with customers, ensure all documentation is sent to and received from in due time • Set-up accounts in various systems upon receipt of Service Schedules • Promptly follow orders through with… Show more • Retain Revenue of assigned base and as per set objectives • Support Account Managers in the pre-sale process by attending sales meetings, establishing relationships and detailing responsibilities (or implementation process) to customer resulting in closed business • Initiate correspondence with customers, ensure all documentation is sent to and received from in due time • Set-up accounts in various systems upon receipt of Service Schedules • Promptly follow orders through with internal resources to ensure transparent, timely and successful implementation and billing • Liaise with customers to review initial billings • Liaise between customer and all departments to get quick response to inquiry • Monitor, support and proactively inform the customer of any retention matters such as: delay in order processing, billing issues, technical issues, etc. • Process credits as per the company policies and procedures • Generate leads (propose additional or new products) • Develop referral relationship with customer base • Customer site visits
-
-
Customer Care
-
Oct 2011 - Sep 2012
Distributel's Business Division
-
-
-
Distributel
-
Canada
-
Telecommunications
-
100 - 200 Employee
-
Coordination center
-
Sep 2008 - Oct 2011
- Place DSL/Cable orders on different portals - Contact clients to confirm installation appointments - Request LOA's from customers for phone number portability purposes - Coordinate hardware delivery with installation date - Dealing with On Site technicians and clients during installations - Manage day to day operations and in charge of 5 employees.
-
-
Account Receivables / Collection
-
May 2006 - Sep 2008
-
-
Customer Service
-
Feb 2004 - May 2006
-
-