Experience

IPXO

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Support Specialist

  • Mar 2022 - Present



Bankera

• Lithuania
• Banking
• 100 - 200 Employee

• Customer Support Specialist

  • Oct 2019 - Mar 2022

  My main responsibilities were:- Maintaining positive customer relations and providing them with speedy, professionalservice for all their needs;- Resolving issues by collaborating between internal team members from differentdepartments;- Educating the customers about our services and policies;- Making sure that KPIs are met and that all of the inquiriesreceived during my shift are handled properly;- Understanding that not all users are equally tech-savvy when assisting them.



Tesonet

• Lithuania
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Specialist

  • Dec 2018 - Jul 2019

  My main responsibilities were:- Answering general inquiries about the products and providing the necessaryinformation to the customers;- Ensuring that the quality of my support is top-notch and that the clients are happy.Also making sure that there is no misleading information provided from my side;- Troubleshooting issues. My main responsibilities were:- Answering general inquiries about the products and providing the necessaryinformation to the customers;- Ensuring that the quality of my support is top-notch and that the clients are happy.Also making sure that there is no misleading information provided from my side;- Troubleshooting issues.



Helis Play

• Lithuania
• Information Technology and Services
• 1 - 100 Employee

• Customer Support Specialist

  • Oct 2018 - Dec 2018

  My main responsibilities were:- Answering general inquiries about the product and assisting the clients with theirorders;- Checking social media; My main responsibilities were:- Answering general inquiries about the product and assisting the clients with theirorders;- Checking social media;