Roy Youngman
Chief Innovation Officer at Business Relationship Management Institute (BRM Institute)- Claim this Profile
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Bio
Vaughan Merlyn, CBRM
I have had the pleasure to know and work with Roy since the late 1980's. We have collaborated closely on research, management consulting and executive education. Roy is a master in architecture, knowledge management, customer experience, relationship management and organizational change. His ability to conceptualize, design and deploy knowledge management solutions that work in complex environments is remarkable. Roy is fully committed to quality and continuous improvement. He has a very strong work ethic and high standards of integrity. He has never let me down in the last 30 years we have collaborated across many projects from the predictable to the most complex.
Hai Ngo
It was a pleasure and rewarding experience working with Roy. He spent over a year helping us transform IT into a principle driven, process oriented, and collaborative IT organization. I have observed, and have learned from it, that he accomplishes his goals through exceptional patience, innovative technical insight, deep understanding of human behaviors, and strategic business-IT sense. Roy’s most significant contributions to NYU Langone Medical Center are (1) his stewardship in the establishment of a web 2.0 IT Operating Model Repository built on SharePoint, (2) his mentoring in the discipline and practice of project and program management, and (3) his coaching in the quality of process and management. Roy conducted several workshops for our staff and I’ve observed that he has a very engaging style. He is a great communicator and an exceptional counselor. He has always surprised me in his analysis and recommendations on resolving business-IT problems. Of course, it also helps that he has that slow southern drawl :-). He thinks differently than I and always brings a different point of view to the table. He is an excellent consultant and I look forward to working with him again.
Vaughan Merlyn, CBRM
I have had the pleasure to know and work with Roy since the late 1980's. We have collaborated closely on research, management consulting and executive education. Roy is a master in architecture, knowledge management, customer experience, relationship management and organizational change. His ability to conceptualize, design and deploy knowledge management solutions that work in complex environments is remarkable. Roy is fully committed to quality and continuous improvement. He has a very strong work ethic and high standards of integrity. He has never let me down in the last 30 years we have collaborated across many projects from the predictable to the most complex.
Hai Ngo
It was a pleasure and rewarding experience working with Roy. He spent over a year helping us transform IT into a principle driven, process oriented, and collaborative IT organization. I have observed, and have learned from it, that he accomplishes his goals through exceptional patience, innovative technical insight, deep understanding of human behaviors, and strategic business-IT sense. Roy’s most significant contributions to NYU Langone Medical Center are (1) his stewardship in the establishment of a web 2.0 IT Operating Model Repository built on SharePoint, (2) his mentoring in the discipline and practice of project and program management, and (3) his coaching in the quality of process and management. Roy conducted several workshops for our staff and I’ve observed that he has a very engaging style. He is a great communicator and an exceptional counselor. He has always surprised me in his analysis and recommendations on resolving business-IT problems. Of course, it also helps that he has that slow southern drawl :-). He thinks differently than I and always brings a different point of view to the table. He is an excellent consultant and I look forward to working with him again.
Vaughan Merlyn, CBRM
I have had the pleasure to know and work with Roy since the late 1980's. We have collaborated closely on research, management consulting and executive education. Roy is a master in architecture, knowledge management, customer experience, relationship management and organizational change. His ability to conceptualize, design and deploy knowledge management solutions that work in complex environments is remarkable. Roy is fully committed to quality and continuous improvement. He has a very strong work ethic and high standards of integrity. He has never let me down in the last 30 years we have collaborated across many projects from the predictable to the most complex.
Hai Ngo
It was a pleasure and rewarding experience working with Roy. He spent over a year helping us transform IT into a principle driven, process oriented, and collaborative IT organization. I have observed, and have learned from it, that he accomplishes his goals through exceptional patience, innovative technical insight, deep understanding of human behaviors, and strategic business-IT sense. Roy’s most significant contributions to NYU Langone Medical Center are (1) his stewardship in the establishment of a web 2.0 IT Operating Model Repository built on SharePoint, (2) his mentoring in the discipline and practice of project and program management, and (3) his coaching in the quality of process and management. Roy conducted several workshops for our staff and I’ve observed that he has a very engaging style. He is a great communicator and an exceptional counselor. He has always surprised me in his analysis and recommendations on resolving business-IT problems. Of course, it also helps that he has that slow southern drawl :-). He thinks differently than I and always brings a different point of view to the table. He is an excellent consultant and I look forward to working with him again.
Vaughan Merlyn, CBRM
I have had the pleasure to know and work with Roy since the late 1980's. We have collaborated closely on research, management consulting and executive education. Roy is a master in architecture, knowledge management, customer experience, relationship management and organizational change. His ability to conceptualize, design and deploy knowledge management solutions that work in complex environments is remarkable. Roy is fully committed to quality and continuous improvement. He has a very strong work ethic and high standards of integrity. He has never let me down in the last 30 years we have collaborated across many projects from the predictable to the most complex.
Hai Ngo
It was a pleasure and rewarding experience working with Roy. He spent over a year helping us transform IT into a principle driven, process oriented, and collaborative IT organization. I have observed, and have learned from it, that he accomplishes his goals through exceptional patience, innovative technical insight, deep understanding of human behaviors, and strategic business-IT sense. Roy’s most significant contributions to NYU Langone Medical Center are (1) his stewardship in the establishment of a web 2.0 IT Operating Model Repository built on SharePoint, (2) his mentoring in the discipline and practice of project and program management, and (3) his coaching in the quality of process and management. Roy conducted several workshops for our staff and I’ve observed that he has a very engaging style. He is a great communicator and an exceptional counselor. He has always surprised me in his analysis and recommendations on resolving business-IT problems. Of course, it also helps that he has that slow southern drawl :-). He thinks differently than I and always brings a different point of view to the table. He is an excellent consultant and I look forward to working with him again.
Credentials
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Business Relationship Management Professional (BRMP®)
APMG InternationalOct, 2018- Oct, 2024 -
Managing Organizational Change
ODR
Experience
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Business Relationship Management Institute (BRM Institute)
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Chief Innovation Officer
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Jan 2018 - Present
Responsible for creating and ensuring sustained value for the global BRM profession through the strategic development and delivery leadership of the overall BRM professional knowledge management standards and through development of an environment of processes, people, and services that ensure member experiences are consistently excellent. Responsible for creating and ensuring sustained value for the global BRM profession through the strategic development and delivery leadership of the overall BRM professional knowledge management standards and through development of an environment of processes, people, and services that ensure member experiences are consistently excellent.
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Self-Employed
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Real Estate
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1 - 100 Employee
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Independent Consultant
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Sep 2017 - Present
Creative and energetic IT executive with a track record of managing major technology initiatives and building and leading effective teams. Excellent complement of industry experience and management consulting yields consistently innovative insights and proven results. Adept in all areas of IT effectiveness and in leading major technical and organizational transformations. Highly skilled in designing compelling strategies, creating strong strategic partnerships, managing under tight financial constraints, resolving organizational and personnel conflicts, building outstanding teams, and establishing leading practices in portfolio, program, and project management. Exceptional communication skills that inspire others and advance company image.
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Owner and President
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Aug 2015 - Aug 2017
Allied Coring and Demolition provided concrete coring, sawing, and demolition services in the North Texas region, primarily in and around Dallas-Fort Worth. Contractors use these services to create precise openings for things like doors, windows, pipes or vents or to remove unwanted concrete in a manner that does not disrupt adjoining structures. Allied services enable more-affordable renovation of public infrastructure, allows buildings to be repurposed and landmarks preserved, and lessens the cost of new commercial construction.
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Principal
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Mar 2010 - Jul 2015
Provide IT strategy, operating model, knowledge management, and capability transformation services using collaborative technology to speed the delivery of higher quality and more detailed results. Provide IT strategy, operating model, knowledge management, and capability transformation services using collaborative technology to speed the delivery of higher quality and more detailed results.
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nGenera Corporation
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Civic and Social Organizations
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Delivery Vice President
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2005 - Feb 2010
The Concours Group was a high-profile, executive advisory company that provided executive development, leading-edge research, and consulting services to the executive office of Fortune 500 companies. Concours was acquired by BSG Alliance, which was subsequently renamed to nGenera Corporation. The mission of nGenera is to help companies become next-generation enterprises that use new collaboration techniques and Web 2.0 tools to reinvent themselves. Designed and managed delivery of client engagements to high client satisfaction ratings, including Operating Model Design, Strategic Planning, Enterprise Architecture Design, PMO and Governance Design, and Transformation Program Management work. Lead or provided subject matter expertise in multi-client research initiatives focused on the most difficult, contentious, and emerging issues our clients faced at the time. Also developed and facilitated multiple executive training and awareness-building seminars.
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CTO
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2002 - 2004
VueMedia was a start-up venture offering software and services that turned touch-screen payment terminals into an innovative, interactive, communication channel to the in-store customer. VueMedia was a start-up venture offering software and services that turned touch-screen payment terminals into an innovative, interactive, communication channel to the in-store customer.
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Neoforma
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IT Services and IT Consulting
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1 - 100 Employee
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Vice President
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2000 - 2002
I was originally the CIO with a venture startup EquipMD which was acquired by Neoforma in mid-2000. EquipMD provided group-purchasing services to physician offices using the Internet. Neoforma was predominantly focused on hospital procurement and saw EquipMD as a way of accelerating their entry into the physician line of business. Unfortunately, this strategy was never funded as the market decline struck the e-commerce industry shortly after the acquisition. I was originally the CIO with a venture startup EquipMD which was acquired by Neoforma in mid-2000. EquipMD provided group-purchasing services to physician offices using the Internet. Neoforma was predominantly focused on hospital procurement and saw EquipMD as a way of accelerating their entry into the physician line of business. Unfortunately, this strategy was never funded as the market decline struck the e-commerce industry shortly after the acquisition.
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Radiant Systems
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United States
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1 - 100 Employee
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Vice President of Product Development
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1998 - 1999
Radiant Systems provided retail technology to service station, con¬venience store, food service, and entertainment market segments. My primary responsibility was to improve the quality and integrate the back-office products that were separated by different people, processes, geographic locations, and development platforms. Radiant Systems provided retail technology to service station, con¬venience store, food service, and entertainment market segments. My primary responsibility was to improve the quality and integrate the back-office products that were separated by different people, processes, geographic locations, and development platforms.
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CTO
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1994 - 1998
In 1994, Boston Chicken was a high-growth fast-food restaurant company managing 250 stores. The company grew rapidly to as many as 1,800 Boston Market, Einstein’s Bagels, and Noah’s Bagels stores before encountering major financial difficulties. As CTO in the financial turbolent times, my role was to get more from technology even as the budget dwindled. In 1994, Boston Chicken was a high-growth fast-food restaurant company managing 250 stores. The company grew rapidly to as many as 1,800 Boston Market, Einstein’s Bagels, and Noah’s Bagels stores before encountering major financial difficulties. As CTO in the financial turbolent times, my role was to get more from technology even as the budget dwindled.
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Ernst & Young Consulting
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Bahamas
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Business Consulting and Services
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700 & Above Employee
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Senior Manager
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1987 - 1994
I provided management consulting on matters of strategy, development methodology, data modeling, program and project management, change management, and quality. I provided management consulting on matters of strategy, development methodology, data modeling, program and project management, change management, and quality.
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Union Pacific Resource Company
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United States
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Data Administration Manager
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1981 - 1987
UPRC was a fully integrated oil and gas company (i.e. exploration, production, refinement, distribution, and retail functions were performed internally). Responsible for managing a team of 7 analysts, performing logical and physical database designs, ensur¬ing data backup & recovery, and providing data security. UPRC was a fully integrated oil and gas company (i.e. exploration, production, refinement, distribution, and retail functions were performed internally). Responsible for managing a team of 7 analysts, performing logical and physical database designs, ensur¬ing data backup & recovery, and providing data security.
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Education
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1975 - 1979
Texas A&M University
BS, Computer Science
Community
