Ryoichi Yamada
Business Consultant, Training Manager at TTi Global- Claim this Profile
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English Native or bilingual proficiency
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Japanese Native or bilingual proficiency
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Bio
MASATO MURAKI
He has long experience of Automobile business and training business. also his passion is very good.
MASATO MURAKI
He has long experience of Automobile business and training business. also his passion is very good.
MASATO MURAKI
He has long experience of Automobile business and training business. also his passion is very good.
MASATO MURAKI
He has long experience of Automobile business and training business. also his passion is very good.
Credentials
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Trainer
-Dec, 2003- Nov, 2024
Experience
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TTi Global
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United States
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Staffing and Recruiting
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200 - 300 Employee
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Business Consultant, Training Manager
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Apr 2013 - Present
Volvo VPS Implementation Manager (January 2015 - Present) Volvo personal service is a global program aimed to raise customer satisfaction and cost- efficiency at dealers by implementing new processes at Volvo Car Dealerships. Volvo personal service is a part of Volvo cars strategic agenda to create a personal relation with the customer. Academy Training Manager (April 2013 – December 2014) • Planning Establishment - Establish the plan and study for all the training.(Non-technical, technical, product and management) - Establish the plan for project training (In-shop, strategic model, special test drive, Technical In-shop, Intensive training for newcomer) - Establish the plan for Technical Contest. • Establish the Annual Schedule - Development for the training delivery schedule to cover the training demands. • Budget Planning & Controlling - Budget planning. - Annual budget usage plan and monitoring the progress. • Instruct and Promote the trainers - Prepare the Annual Target and progress monitoring. - Provide the Challenge Target to increase the personal skill and instruction for achievement. • Summarize the Training Result - Analyze the questionnaires from delegates - Analyze the Shop manager, Sales manager, Service manager voice Show less
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TEIKOKU SEN-I Co., Ltd
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Tokyo
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Rescue & Fire Sales Planning and Control Dept., Deputy General Manager
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Jul 2011 - Mar 2013
• Coordinate and management for the Fire Truck Sales and After Sales activity • Develop the new Fire and Rescue Trucks with oversea makers (Rosenbauer Austria) • User manual translation • Coordinate the vehicle test and single registration • Coordinate the vehicle delivery training and after sales training • Coordinate and management for the Fire Truck Sales and After Sales activity • Develop the new Fire and Rescue Trucks with oversea makers (Rosenbauer Austria) • User manual translation • Coordinate the vehicle test and single registration • Coordinate the vehicle delivery training and after sales training
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Mitsubishi FUSO Truck & Bus Corp.
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Kawasaki, Kanagawa, Japan
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Network & Business Development Manager / Sales & Service International
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May 2010 - Jun 2011
• Performed and management for the Sales and After Sales Global Training • Coordinate and management for the Retail Qualification Program • Developed the Global Training Program • Coordinated and managed the certification program for sales person • Performed and management for the Sales and After Sales Global Training • Coordinate and management for the Retail Qualification Program • Developed the Global Training Program • Coordinated and managed the certification program for sales person
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Mercedes-Benz Japan Co., Ltd.
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Tokyo, Japan
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Manager, Training Dept., Sales Training
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Jun 1988 - Dec 2008
January 2002 – December 2008 • Planned and conducted Sales Skill Training • Planned and conducted Product Training (test drive, walk around, role-play) based on new model launch schedule, sales plan and competitor model trends • Planned and conducted Service Adviser (Non-technical) Training • Planned and conducted Certification business • Developed Sales tools • Provided In-shop consulting coaching training • Provided retail consulting (Sales and After-sales process) • Provided Sales Satisfaction, Customer Service enhancement training Homologation, Assistant Manager April 1996 – December 2001 • Responsible for new system homologation and negotiation to government for Japanese unique regulations • Involved in official application for Type Approval, official test planning and scheduling • Official audit, and coordination for Completion Inspection • Managed regulation harmonization, new model product planning, introduction of model specification, technical examinations for new system and interpretation of new regulations Homologation, Stuttgart/Germany (at MBAG) March 1995 – March 1996 • Planned and setup the Preliminary Type Approval Testing • Involved in production control for Type Approved cars • Involved in Commercial vehicles Type Approval • Involved in arrangements for factory audit Planning, Homologation June 1988 – February 1995 • Created government application documents • Coordinated official test Show less
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Jidosha Buhin Kogyo Co.,Ltd.
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Kanagawa, Japan
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Staff, Production Engineering Department
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Apr 1986 - May 1988
• Industrial engineering of truck /bus rear axle and propeller shafts assembly • Quality control for the diesel engine and steering system assembly • Industrial engineering of truck /bus rear axle and propeller shafts assembly • Quality control for the diesel engine and steering system assembly
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Education
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1981 - 1986
Tokai University
Master's degree, Mechanical Engineering -
1981 - 1986
Tokai University
Bachelors in Mechanical Engineering
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