Manager, Travel Experience Team

• Apr 2021 - Present

Manager of Travel Experience Team.We believe being there in person is powerful. Fast becoming the default for corporate travel, TripActions is the modern business travel platform that combines the latest AI-driven technologies with unrivalled inventory choice and global 24x7 365 live human support to delight employees, finance leaders and travel managers alike—all while empowering organisations to seize travel as a strategic lever for culture and growth.Delivered within a powerful, easy-to-use mobile-first interface, TripActions helps more than 2,000 customers globally reduce average booking time from 60 minutes down to six while achieving an unprecedented 90% traveller adoption, 93% traveller satisfaction and up to 34% savings on lodging alone. www.tripactions.com

Travel Experience Global Lead

• Nov 2018 - Apr 2021

We believe being there in person is powerful. Fast becoming the default for corporate travel, TripActions is the modern business travel platform that combines the latest AI-driven personalisation with unrivalled inventory choice and global 24x7 365 live human support in <60 seconds to delight employees, finance leaders and travel managers alike—all while empowering organisations to seize travel as a strategic lever for growth. Delivered within a powerful, easy-to-use mobile-first interface, TripActions helps 3,500+ customers reduce average booking time from 60 minutes down to six while achieving an unprecedented 90%+ traveller adoption, 93% traveller satisfaction and up to 34% savings on lodging alone. www.tripactions.com

Senior Corporate Travel Consultant

• Jun 2016 - Nov 2018

As 2IC of a team of 10, my duties include but not limited to ;- Answer questions from team members on operational procedures - Assist team leader with managing reports for team- Assist team members with accounting corrections in Tramada- Assist team members with complex fare quotes/reissues in Sabre- Be an escalation point for issues and liaise with appropriate teams for resolution- Manage 4 accounts both domestically and internationally As 2IC of a team of 10, my duties include but not limited to ;- Answer questions from team members on operational procedures - Assist team leader with managing reports for team- Assist team members with accounting corrections in Tramada- Assist team members with complex fare quotes/reissues in Sabre- Be an escalation point for issues and liaise with appropriate teams for resolution- Manage 4 accounts both domestically and internationally

Corporate Travel Consultant

• Mar 2014 - Jun 2016

As a corporate travel consultant, I looked after a portfolio of mid-sized accounts which vary from mining companies to government organisations. My duties included but not limited to:- Provided quotes on flights and accommodations by sourcing multiple suppliers.- Booked flights, accommodations and car hires through Sabre and suppliers such as Expedia, travel club, and Qantas holidays.- Provided quotes for inbound groups from Japan on domestic flights.- Prepared tax invoices through Tramada.- Arranged private transfers and private aircraft charters.- Changed/Cancelled flights & accommodations.

Customer Service Representative

• Jun 2012 - Feb 2014

Part of an efficient team of Flying Blue(Air France KLM's frequent flyer program) and handling average of 25 customers a day. Queries include but not limited to:- Flight booking through Amadeus- Flight modification and cancel/refund - Seat upgrades- Missing Miles claim handling Part of an efficient team of Flying Blue(Air France KLM's frequent flyer program) and handling average of 25 customers a day. Queries include but not limited to:- Flight booking through Amadeus- Flight modification and cancel/refund - Seat upgrades- Missing Miles claim handling

Customer Care Professional

• Jun 2010 - Feb 2012