Experience

Offen Petroleum

• United States
• Oil and Gas
• 1 - 100 Employee

• Senior Process Analyst

  • Mar 2023 - Present



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Accounts Receivable Analyst

  • Oct 2022 - Jan 2023

  • Reconcile unclaimed property(UP)/unapplied cash(UC) account • Post journal entries • Create Tableau viz on UC/UP • Reconcile unclaimed property(UP)/unapplied cash(UC) account • Post journal entries • Create Tableau viz on UC/UP



Tableau

• United States
• Software Development
• 700 & Above Employee

• Billing Specialist

  • Sep 2020 - Oct 2022

  • Work in a 6-person team to review and approve over $2bil across 140,000 global sales orders and over 150,000 invoices annually in NetSuite• Collaborate with AR, Revenue Accounting, and Tax Accounting to ensure timely payments and information accuracy• Develop automated recording process for multi-year billings which resulted in faster processing• Manage electronic invoice portals and submissions to expedite payments• Assist Revenue Accounting with monthly, quarterly, and year-end close• Assisted with year-end annual audit Show less

• Front Desk Coordinator

  • Jun 2019 - Sep 2020

  • Assisted the Commute department with maintaining employee parking benefit• Managed office supply inventory for up to 4 buildings• Assisted in opening a brand-new 1,200-person office building• Facilitated Commute restructuring of service ticket options to be more inclusive and gather more data• Coordinated with building management and construction contractors to resolve issues in new building



Parker Staffing Services

• United States
• Computer Software
• 1 - 100 Employee

• Tableau: Front Desk Coordinator

  • Mar 2019 - Jun 2019

  • Managed office supply inventory for up to 3 buildings • Managed seating for entering and exiting employees for up to 3 buildings • Managed mail, deliveries, and caterings for up to 3 buildings • Managed office supply inventory for up to 3 buildings • Managed seating for entering and exiting employees for up to 3 buildings • Managed mail, deliveries, and caterings for up to 3 buildings



Parker Staffing Services

• Salal Credit Union: Retail Operations Administrative Assistant

  • Sep 2017 - Dec 2017

  • Processed large batch checks for loan payments and account deposits• Fulfilled all payoff requests from outside companies• Managed mail for entire credit union• Converted entire paper documents storage into digital files resulting in reduced waste

• Incyte Diagnostics: Client Services/Administrative Assistant

  • Jul 2017 - Sep 2017

  • Ran and maintained daily, weekly, and monthly reports for tracking specimen statuses• Maintained patient and clinician databases• Managed incoming/outgoing specimens and reported test results



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Real Time Analyst

  • Apr 2017 - May 2017

  • Ran a team of 6 FTE and 3 back-ups in Denver and Manila, PH• Built, maintained, and presented reports for Operations Management and Directors• Ensured Operations understands and meet client goals• Collaborated with Directors to change SOPs during the transition to risk/reward contract

• Real Time Analyst

  • Oct 2016 - Apr 2017

  • Managed scheduling for 4 sites globally• Monitored and analyzed call volume for 4 sites globally• Audited schedules for adherence • Created and maintained KPI reports for Operations to improve performance

• Real Time Analyst Back Up

  • May 2016 - Oct 2016

  • Monitored call volume overnight for 2 sites• Directed offline activities • Identified trends to notify teams and client

• Team Lead

  • Mar 2016 - Oct 2016

  • Ran a team of 12-20 CSRs • Managed payroll, coaching, and development, documented performance issues, recommended terminations• Collaborated with peers and managers on-site issues to drive performance• Spearheaded the addition of overnight teams to increase contract size for the company

• Customer Service Representative 2

  • Sep 2014 - Mar 2016

  • Supported CSRs in providing resolutions and exemplary customer service• Took escalation calls for the Denver site• Assisted in transitioning from time-based metrics to a more robust metrics system resulting in contract increase

• Customer Service Representative

  • Feb 2014 - Sep 2014

  • Assisted customers to provide correct resolutions and exemplary customer service• Provided support for training classes• Performed peer-to-peer evaluations



Safe Haven Security Services, LLC.

• United States
• Security and Investigations
• 700 & Above Employee

• Relocation Manager

  • Aug 2013 - Nov 2013

  • Organized and maintained office paperwork • Maintained and distributed leads as the Office Manager OOO POC • Traveled to new home closings to help sign up interested clients with a state-of-the-art ADT security system • Organized and maintained office paperwork • Maintained and distributed leads as the Office Manager OOO POC • Traveled to new home closings to help sign up interested clients with a state-of-the-art ADT security system



Rosen Nissan & Kia

• Milwaukee, WI

• Internet Sales Consultant

  • Jun 2012 - May 2013

  • Managed and followed up with all internet leads for the Kia dealership • Assisted walk-up traffic in purchasing a vehicle • Managed and followed up with all internet leads for the Kia dealership • Assisted walk-up traffic in purchasing a vehicle