Experience

MedVA

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Medical Virtual Assistant

  • Jan 2023 - Present



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Escalation Specialist

  • Aug 2022 - Dec 2022

  -Processing Healthcare Coverage Letters-Providing an update with the members-Delivering resolution to the members

• Lead Line POC

  • Jul 2022 - Aug 2022

  -Managing the Lead Line QUEUE-Providing strategies to agents in order to maintain 95% Service Level-Call Validation-Creating End-Of-Day Reports to be sent to Managers-Assigning Lead Agents to do call back to abandoned calls provided by the WFM.

• Lead Line Agent

  • Feb 2022 - Jul 2022

  Answering Supervisor Calls from Agents; Coaching Agents regarding with the right resolution and what step should be taken

• Product Specialist

  • Sep 2021 - Feb 2022

  Assisting members with their healthcare insurance, looking for available primary care doctors, filing an appeal with denied claims



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Dec 2020 - Sep 2021

  Assisting customers throught Chat with their concern regarding with their mobile phones and network issues Assisting customers throught Chat with their concern regarding with their mobile phones and network issues



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2019 - Nov 2020

  Assisting customer regarding with the status of their parcel, coordinating with fleet managers and drivers for follow up of deliveries. Assisting customer regarding with the status of their parcel, coordinating with fleet managers and drivers for follow up of deliveries.