Implementation Manager

• Oct 2023 - Present

Director

• Apr 2011 - Present

We are a small software development team based in Canada, with global partners. We build quality software and offer bespoke hosting solutions to our clients. - Developed/Designed a FOSS Android/Java weather app with 111,000+ unique installs. - Maintained and expanded upon a small LAMP-based social network. - Engineered large custom PHP web applications for clients with Laravel 5. - Deployed high-availability applications on Compute Engine and DigitalOcean. - Maintain servers in various data centers throughout the world. - Provide managed services for SMB's for network infrastructure (wi-fi, routing, NAS servers, etc). Show less

Onboarding Specialist

• Jul 2022 - Mar 2023

- Own and manage the onboarding process for new e-commerce clients, ensuring all necessary technical requirements are met and any issues are resolved within the specified SLA.- Act as the main point of contact for internal teams regarding technical issues and concerns related to clients.- Work closely with cross-functional teams, including engineering, customer support, and product management, to ensure smooth operations and successful product launches.- Lead product ownership and management efforts, including feature prioritization, road-mapping, and stakeholder management.- Monitor and review SLAs for clients to ensure compliance and take appropriate action as necessary.- Stay up-to-date with industry trends and technology advancements to continuously improve the onboarding process and ensure the company stays competitive in the e-commerce space. Show less

Client Success Manager

• Sep 2021 - Jul 2022

- Manage and maintain relationships with key e-commerce clients, ensuring their satisfaction and addressing any issues that may arise.- Act as a primary point of contact for clients, providing support and guidance on product offerings, account management, and other areas of concern.- Collaborate with internal teams such as sales, marketing, and logistics to ensure that client needs are met in a timely and efficient manner.- Analyze customer data and provide feedback to leadership on trends, opportunities, and areas for improvement in client services.- Identify new revenue opportunities and upselling opportunities for clients, and work with sales teams to close deals.- Utilize Zendesk as the main customer service platform to manage and respond to customer inquiries and complaints, ensure high levels of customer satisfaction.- Streamline the onboarding process for new clients by creating and implementing a comprehensive boarding flow. Show less

Sales And Service Specialist

• Dec 2020 - Sep 2021

- Maintain an extremely detailed and highly curated customer service experience. - Search for cold leads by contacting customers and performing discovery actions. - Actively participate in training and skill-building opportunities provided by TELUS. - Maintain an extremely detailed and highly curated customer service experience. - Search for cold leads by contacting customers and performing discovery actions. - Actively participate in training and skill-building opportunities provided by TELUS.

Installer

• Jun 2019 - Jun 2020

- Executed, Modified, and Created Manufacturing Specifications and Documentation. - Worked with power tools to install interior and exterior signage. - Ensured compliance with D-O-T and OHS for safe transportation and crane operations. - Manufactured signage to approved specifications. - Executed, Modified, and Created Manufacturing Specifications and Documentation. - Worked with power tools to install interior and exterior signage. - Ensured compliance with D-O-T and OHS for safe transportation and crane operations. - Manufactured signage to approved specifications.

Web Marketing Analyst

• Mar 2019 - May 2019

- Designed and deployed several new websites for various brands under the partnership ahead of schedule. - Implemented high-performance web server architecture to improve page speed across existing assets. - Produced various use case studies to provide better visibility in software selection for future projects. - Responsible for responding to various website trouble tickets and resolving issues. - Maintained existing WordPress and Drupal websites. - Designed and deployed several new websites for various brands under the partnership ahead of schedule. - Implemented high-performance web server architecture to improve page speed across existing assets. - Produced various use case studies to provide better visibility in software selection for future projects. - Responsible for responding to various website trouble tickets and resolving issues. - Maintained existing WordPress and Drupal websites.

Senior Sales Consultant

• Dec 2017 - Mar 2019

- Working directly with management to drive personal development and coaching skills.- Utilized coaching skills to engage team members and drive their personal growth and sales.- Engaged in skill-building to understand the business's objectives and goals.- Completed Management Training program to build skills related to telecom management.

Sales Representative

• Jun 2017 - Dec 2017

- Interacting with consumer, business, and corporate customers establishing strong relationships.- Worked directly with clients to ensure satisfaction and provided in-depth technical support.- Ensured store cleanliness and organization to ensure consistency.