Ryen Salo
Director of Customer Success at ClearlyRated- Claim this Profile
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English Native or bilingual proficiency
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Sign Language Limited working proficiency
Topline Score
Bio
Anna Griffin
Ryen is an insightful and skilled Customer Success Director who understands how to develop deep partnerships through expert product knowledge and a deep understanding of her client's business needs. I worked with Ryen for 6.5 years at ClearlyRated, and in that time had the opportunity to collaborate with her on projects and programs daily. I was always impressed by her work ethic and skill. Ryen also has a strong ability to manage the most complex clients and is able to do so with expert service balanced without overtaxing internal teams. And above all, she does all of this with endless positivity, empathy and warmth. I’m certain all the colleagues and clients who’ve had the opportunity to partner with Ryen would agree with me that she could not come more highly recommended.
Kat Kocurek
Ryen is the pinnacle example of a customer service professional and team leader. In addition to her incredibly strong interpersonal and customer support skills, Ryen has the unique ability to think strategically for her customers and for her own company - she will have a lasting impact wherever she works. I have seen this first-hand, in how she supports internal requests and leads company initiatives, but I've also heard about her, at-length from ClearlyRated's customers. It's easy to tell (and impossible to confuse) which of our customers Ryen supports - whenever I meet them they make sure I know it and make sure I know how much they appreciate her. Ryen inspires everyone around her to lead with kindness, to find every opportunity to work smarter, and to show up fully as yourself, day-in and day-out.
Anna Griffin
Ryen is an insightful and skilled Customer Success Director who understands how to develop deep partnerships through expert product knowledge and a deep understanding of her client's business needs. I worked with Ryen for 6.5 years at ClearlyRated, and in that time had the opportunity to collaborate with her on projects and programs daily. I was always impressed by her work ethic and skill. Ryen also has a strong ability to manage the most complex clients and is able to do so with expert service balanced without overtaxing internal teams. And above all, she does all of this with endless positivity, empathy and warmth. I’m certain all the colleagues and clients who’ve had the opportunity to partner with Ryen would agree with me that she could not come more highly recommended.
Kat Kocurek
Ryen is the pinnacle example of a customer service professional and team leader. In addition to her incredibly strong interpersonal and customer support skills, Ryen has the unique ability to think strategically for her customers and for her own company - she will have a lasting impact wherever she works. I have seen this first-hand, in how she supports internal requests and leads company initiatives, but I've also heard about her, at-length from ClearlyRated's customers. It's easy to tell (and impossible to confuse) which of our customers Ryen supports - whenever I meet them they make sure I know it and make sure I know how much they appreciate her. Ryen inspires everyone around her to lead with kindness, to find every opportunity to work smarter, and to show up fully as yourself, day-in and day-out.
Anna Griffin
Ryen is an insightful and skilled Customer Success Director who understands how to develop deep partnerships through expert product knowledge and a deep understanding of her client's business needs. I worked with Ryen for 6.5 years at ClearlyRated, and in that time had the opportunity to collaborate with her on projects and programs daily. I was always impressed by her work ethic and skill. Ryen also has a strong ability to manage the most complex clients and is able to do so with expert service balanced without overtaxing internal teams. And above all, she does all of this with endless positivity, empathy and warmth. I’m certain all the colleagues and clients who’ve had the opportunity to partner with Ryen would agree with me that she could not come more highly recommended.
Kat Kocurek
Ryen is the pinnacle example of a customer service professional and team leader. In addition to her incredibly strong interpersonal and customer support skills, Ryen has the unique ability to think strategically for her customers and for her own company - she will have a lasting impact wherever she works. I have seen this first-hand, in how she supports internal requests and leads company initiatives, but I've also heard about her, at-length from ClearlyRated's customers. It's easy to tell (and impossible to confuse) which of our customers Ryen supports - whenever I meet them they make sure I know it and make sure I know how much they appreciate her. Ryen inspires everyone around her to lead with kindness, to find every opportunity to work smarter, and to show up fully as yourself, day-in and day-out.
Anna Griffin
Ryen is an insightful and skilled Customer Success Director who understands how to develop deep partnerships through expert product knowledge and a deep understanding of her client's business needs. I worked with Ryen for 6.5 years at ClearlyRated, and in that time had the opportunity to collaborate with her on projects and programs daily. I was always impressed by her work ethic and skill. Ryen also has a strong ability to manage the most complex clients and is able to do so with expert service balanced without overtaxing internal teams. And above all, she does all of this with endless positivity, empathy and warmth. I’m certain all the colleagues and clients who’ve had the opportunity to partner with Ryen would agree with me that she could not come more highly recommended.
Kat Kocurek
Ryen is the pinnacle example of a customer service professional and team leader. In addition to her incredibly strong interpersonal and customer support skills, Ryen has the unique ability to think strategically for her customers and for her own company - she will have a lasting impact wherever she works. I have seen this first-hand, in how she supports internal requests and leads company initiatives, but I've also heard about her, at-length from ClearlyRated's customers. It's easy to tell (and impossible to confuse) which of our customers Ryen supports - whenever I meet them they make sure I know it and make sure I know how much they appreciate her. Ryen inspires everyone around her to lead with kindness, to find every opportunity to work smarter, and to show up fully as yourself, day-in and day-out.
Experience
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ClearlyRated
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United States
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Software Development
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1 - 100 Employee
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Director of Customer Success
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Mar 2021 - Present
• Built and scaled a team of CSMs responsible for retaining and growing accounts for more than $5 million in revenue• Currently manage a team of 4 CSMs, 2 CSRs and personally manage 25 accounts• Responsible for hiring, onboarding and training new team members• Retain and expand existing accounts. Retention rate of 97% for 2022• Implemented a Customer Health Index Score process for all customers in January 2021• Train clients’ internal teams on ClearyRated’s product. This ranges from high-level training calls with VPs and Directors to technical sessions with 100+ people on how the tool works• Project Management across various tools for clients with a focus on internal initiatives and goals that are identified in QBRs, keeping all parties accountable to key milestones • Manage our VOC program, including advocating for new features, products, and initiatives. Partner with Operations and Product to help prioritize the product roadmap • Drive engagement by consulting on industry best practices and technology solutions• Co-host ClearlyRated's Podcast, Survey Says... Show less
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Sr. Customer Success Manager
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Oct 2017 - Mar 2021
• Manage 150 clients worth $3 million with a focus on enterprise and strategic accounts• Implemented a QBR & EBR process for strategic and enterprise accounts in January 2020 with a 98% adoption rate• Built a Customer Success Playbook in late 2020 that was implemented in Q1 2021. This was created to help smooth the transition during the handoff process between Sales & CS• Advocate for clients to drive priority on product developments• Partnered with strategic accounts to drive engagement for their own teams with NPS- consulting, training and presenting key findings• Helped to hire and train new team members Show less
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Customer Success Manager
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Jul 2015 - Oct 2017
• Manage 50-75 clients worth $800k• Partnered with strategic accounts to drive engagement for their own teams with NPS- consulting, training and presenting key findings
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Account Coordinator
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Jul 2014 - Jul 2015
• Managed 25 clients worth $250K• Partnered with clients to implement an NPS program• Responsible for inbound and outbound lead conversations
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The Clymb
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United States
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Sporting Goods Manufacturing
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1 - 100 Employee
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Customer Service
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Oct 2012 - Jul 2014
• Answered inbound customer inquiries for a top outdoor and adventure retail company • A key member of the customer support team, responsible for troubleshooting technical difficulties, identify and filing bugs and identifying solutions • Ensure absolute member satisfaction • Answered inbound customer inquiries for a top outdoor and adventure retail company • A key member of the customer support team, responsible for troubleshooting technical difficulties, identify and filing bugs and identifying solutions • Ensure absolute member satisfaction
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Volunteers of America
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Non-profit Organizations
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700 & Above Employee
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Teacher
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Sep 2010 - Oct 2012
• Responsible for daily lesson planning and room preparation to create a welcoming and enjoyable space for children ages 6 months - 3 years • Attended monthly training sessions to stay up to stay up to date on food preparation safety • Attended infant and child CPR training each quarter • Responsible for daily lesson planning and room preparation to create a welcoming and enjoyable space for children ages 6 months - 3 years • Attended monthly training sessions to stay up to stay up to date on food preparation safety • Attended infant and child CPR training each quarter
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The Aeire at Eagle Landing
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Happy Valley, Oregon, United States
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Wedding Coordinator
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Sep 2007 - Mar 2009
• Responsible for venue tours, contract creation for rental of the venue space and overall client satisfaction and communication from contract signature through execution of event • On-site contact for day of event, including rehearsal • On-site liaison between venue staff, contractors and guests • Attended relevant industry trade shows as needed • Responsible for venue tours, contract creation for rental of the venue space and overall client satisfaction and communication from contract signature through execution of event • On-site contact for day of event, including rehearsal • On-site liaison between venue staff, contractors and guests • Attended relevant industry trade shows as needed
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Education
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2012 - 2014
George Fox University
Bachelor's Degree, Organizational Leadership & Management/Minor in Project Management
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