Ryan Wu
End User Support Manager at Tetragon Financial Group Limited- Claim this Profile
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Bio
Anthony Trichter
I have worked very closely with Ryan on a myriad of technology-centric projects with Ryan over the past 6.5 years. My role was usually in the capacity of the Americas PM for said program and Ryan would be: 1) accountable for having the change and operationalization land well for our NY population; 2) accountable for Resource allocation of his NY-based staff to support the initiative (sometimes over >12 month period depending on the project); and 3) advising on how to effectively implement across the region given his deep understanding of the business, it’s stakeholders and our region’s nuances. What impressed me most about Ryan was his ‘can do’ attitude, despite the intensity and volume of projects. He was tenacious and always calm in the moment and would do everything in his power to sustain project momentum and ensure end users were satisfied (which could mean anything from informed about an upcoming change, implementation of the change itself, through to ensuring the impacted population had buy-in to, and proficiency on, their new tools). He established exceptional rapport with 100s of stakeholders across different businesses and connected with them on a human level while maintaining the highest levels of professionalism. This fostered a culture of openness and
Steve Jaconetti
Ryan and I worked together for almost 10 years. Throughout that time, he demonstrated superior dedication to his clients, outstanding technical expertise and unblemished integrity. While managing a technology team that supported an office of 1,100 staff, Ryan effectively balanced daily operations and strategic projects. He coordinated frequently with technology suppliers, collaborated with global technology peers across our organization and managed local stakeholder relationships. I'd work with Ryan again any day.
Anthony Trichter
I have worked very closely with Ryan on a myriad of technology-centric projects with Ryan over the past 6.5 years. My role was usually in the capacity of the Americas PM for said program and Ryan would be: 1) accountable for having the change and operationalization land well for our NY population; 2) accountable for Resource allocation of his NY-based staff to support the initiative (sometimes over >12 month period depending on the project); and 3) advising on how to effectively implement across the region given his deep understanding of the business, it’s stakeholders and our region’s nuances. What impressed me most about Ryan was his ‘can do’ attitude, despite the intensity and volume of projects. He was tenacious and always calm in the moment and would do everything in his power to sustain project momentum and ensure end users were satisfied (which could mean anything from informed about an upcoming change, implementation of the change itself, through to ensuring the impacted population had buy-in to, and proficiency on, their new tools). He established exceptional rapport with 100s of stakeholders across different businesses and connected with them on a human level while maintaining the highest levels of professionalism. This fostered a culture of openness and
Steve Jaconetti
Ryan and I worked together for almost 10 years. Throughout that time, he demonstrated superior dedication to his clients, outstanding technical expertise and unblemished integrity. While managing a technology team that supported an office of 1,100 staff, Ryan effectively balanced daily operations and strategic projects. He coordinated frequently with technology suppliers, collaborated with global technology peers across our organization and managed local stakeholder relationships. I'd work with Ryan again any day.
Anthony Trichter
I have worked very closely with Ryan on a myriad of technology-centric projects with Ryan over the past 6.5 years. My role was usually in the capacity of the Americas PM for said program and Ryan would be: 1) accountable for having the change and operationalization land well for our NY population; 2) accountable for Resource allocation of his NY-based staff to support the initiative (sometimes over >12 month period depending on the project); and 3) advising on how to effectively implement across the region given his deep understanding of the business, it’s stakeholders and our region’s nuances. What impressed me most about Ryan was his ‘can do’ attitude, despite the intensity and volume of projects. He was tenacious and always calm in the moment and would do everything in his power to sustain project momentum and ensure end users were satisfied (which could mean anything from informed about an upcoming change, implementation of the change itself, through to ensuring the impacted population had buy-in to, and proficiency on, their new tools). He established exceptional rapport with 100s of stakeholders across different businesses and connected with them on a human level while maintaining the highest levels of professionalism. This fostered a culture of openness and
Steve Jaconetti
Ryan and I worked together for almost 10 years. Throughout that time, he demonstrated superior dedication to his clients, outstanding technical expertise and unblemished integrity. While managing a technology team that supported an office of 1,100 staff, Ryan effectively balanced daily operations and strategic projects. He coordinated frequently with technology suppliers, collaborated with global technology peers across our organization and managed local stakeholder relationships. I'd work with Ryan again any day.
Anthony Trichter
I have worked very closely with Ryan on a myriad of technology-centric projects with Ryan over the past 6.5 years. My role was usually in the capacity of the Americas PM for said program and Ryan would be: 1) accountable for having the change and operationalization land well for our NY population; 2) accountable for Resource allocation of his NY-based staff to support the initiative (sometimes over >12 month period depending on the project); and 3) advising on how to effectively implement across the region given his deep understanding of the business, it’s stakeholders and our region’s nuances. What impressed me most about Ryan was his ‘can do’ attitude, despite the intensity and volume of projects. He was tenacious and always calm in the moment and would do everything in his power to sustain project momentum and ensure end users were satisfied (which could mean anything from informed about an upcoming change, implementation of the change itself, through to ensuring the impacted population had buy-in to, and proficiency on, their new tools). He established exceptional rapport with 100s of stakeholders across different businesses and connected with them on a human level while maintaining the highest levels of professionalism. This fostered a culture of openness and
Steve Jaconetti
Ryan and I worked together for almost 10 years. Throughout that time, he demonstrated superior dedication to his clients, outstanding technical expertise and unblemished integrity. While managing a technology team that supported an office of 1,100 staff, Ryan effectively balanced daily operations and strategic projects. He coordinated frequently with technology suppliers, collaborated with global technology peers across our organization and managed local stakeholder relationships. I'd work with Ryan again any day.
Experience
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Tetragon Financial Group Limited
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United Kingdom
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Financial Services
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1 - 100 Employee
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End User Support Manager
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Dec 2020 - Present
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Macquarie Group
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Non-profit Organizations
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1 - 100 Employee
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Senior Manager - New York Office
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Jan 2017 - Sep 2020
Manage and lead the NY team in supporting Workplace Technology for 1300+ staff at NY office with 2 functional trading floors. Provided coaching, workforce development and building a high-performance team. Driving core culture values, KPI metrics, eliminating failure demand, project management and execution. Works closely with regional business and technology leaders to assess and meet business needs.▪ Vendor onboarding, vendor management and vendor billing. ▪ Incident & Change review management. ▪ Stakeholder management. ▪ Staff education planning and execution. ▪ Managing customer experience with a high overall satisfactory rating. ▪ Manage and execute workplace project: o Height adjustable desk project for multiple floors in our building. The project converted 80% of traditional desks to sit and stand desks. o Desk technology standardization: 34” monitors and trading desk setup. o IPC Dealer voice system to BT IP Trade System. o Win 10 Migration | 90% completed in NY to date. o Office 365 migration and staff training. o Building Power down o Internal staffs relocation/move Show less
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Senior Manager - Trading Floor Support
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Jul 2011 - Dec 2016
▪ Led a team of 2 provided high touch technology support for our growing Equities security and Researchbusiness. ▪ Acted as point of escalation for all end user computing matters for our NY Equities trading floor andregional satellite offices. ▪ Provided high level support to newly started Systematic trading business, included a team of highfrequency traders and complex system setup. ▪ Managed and coordinated Dealing voice trading migrated from BT voice system to IPC.▪ Managed a firm wide Windows XP to Win 7 upgrade on the trading floor, including 3 consultants. ▪ Managed new starter experience through desk setup, day 1 meet and greet and other account andapplication related readiness. ▪ Managed large in-house relocation, partner with third party vendor. ▪ Managed satellite offices expansion in Boston and Denver with occasion onsite support▪ Promoted from Manager to Senior Manager in July 2011 Show less
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MACQUARIE HOLDING USA, INC
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United States
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Investment Banking
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ITG Associate
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Nov 2007 - Jun 2011
- Deliver high level of client service through ad-hoc troubleshooting and problem solving for end-user queries in a timely manner. - Primary IT support to 180+ users, including Institutional Sales Traders, Business Executives, Research Analysts, Operations staffs, and businesses in the regional offices. - Address all technical issues on the trading floor ranging from computer equipments to voice systems (PBX, Cisco IPTel, IPC Dealing), as well as market data applications (Bloomberg, FactSet, Reuters). - Actively participate in various projects, such as IPTel conversion, Trading console deployment, and setup satellite offices. - Maintain close interaction with third party vendors to ensure problems are resolved promptly. Show less
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Field Technician
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Jun 2006 - Nov 2007
- Provided technical services for BT Trading systems, including BT Turret and Netrix in all BT trading platform, to clients throughout New York City, New Jersey, and Connecticut. - Performed moves, adds, and changes requests for customers with BT trading system products.- Programmed trader profile, DDI extension, diversion, rollover, voicemail, and key pages for BT Turret.- Installed and trouble-shoot direct circuit and hoot lines through carrier T1 or analog demarc.- Conducted customer meeting for site relocation, system upgrades, and 3rd party vendor meet. Show less
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Network Operation Technician
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Jul 2005 - Jun 2006
- Monitored BT Integrated Trading System, PBX, VOIP and IPC networks using SNMP and TCP software for various clients.- Configured Cisco 7970 VOIP phone, Cisco 2950 catalyst switch, Poly-com, voice mail, and user information for clients using Cisco Call Management and Cisco Unity.- Provided call center phone service coverage with daily call volume over hundreds per day.- Created supporting issues using Avante Ticketing System to address customer’s requests and problems.- Maintained clients’ escalation list, monthly customer event log, and internal event notification log. Show less
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WEILL MEDICAL COLLEGE OF CORNELL UNIVERSITY
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United States
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Higher Education
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100 - 200 Employee
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Computer Technician
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Jul 2004 - Jun 2005
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HR Assistant
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Jun 2000 - Jun 2004
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Education
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POLYTECHNIC INSTITUTE OF NEW YORK UNIVERSITY
Bachelor of Science, Computer Science 2003
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