Experience

Markey's

• United States
• Events Services
• 100 - 200 Employee

• Audio Visual Technician

  • Mar 2023 - Present

  • Set up PA systems (mixers, speakers, mics, etc) along with projectors and screens to facilitate quality presentations for corporate events • Coordinate with company key speakers and hotel staff in order to have a seamless event • Operate the soundboard and slideshow presentations for keynote speakers and panels • Current locations: Le Méridien Denver Downtown, Denver Marriott South at Park Meadows, Denver Marriott Westminster • Set up PA systems (mixers, speakers, mics, etc) along with projectors and screens to facilitate quality presentations for corporate events • Coordinate with company key speakers and hotel staff in order to have a seamless event • Operate the soundboard and slideshow presentations for keynote speakers and panels • Current locations: Le Méridien Denver Downtown, Denver Marriott South at Park Meadows, Denver Marriott Westminster



Wix

• Israel
• Software Development
• 700 & Above Employee

• User Success Specialist

  • Jun 2020 - Mar 2023

  • Provide effective consultations and support for user'swebsite development • Build and maintain relations with users by proactive outreach via telephone, chat, and email • Manage escalated conflicts by providing resolutions to user issues • Lead team meetings and collaborate with other representatives to continue the growth of education for Wix products • Onboard new customer care representatives to ensure quality assurance • Goals achieved: - Maintained an average of 97% CSAT rate based on user surveys - Maintained an average of the top 15% within the Denver site's KPIs Show less



HomeAdvisor

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Representative

  • Oct 2018 - May 2020

  • Efficiently connected home owner's service requests to reliable contractors • Made outbound calls to verify the accuracy and validity of consumer service requests • Cross and up-sold other services through effective questions and conversations • Participated in meetings and ongoing training sessions • Efficiently connected home owner's service requests to reliable contractors • Made outbound calls to verify the accuracy and validity of consumer service requests • Cross and up-sold other services through effective questions and conversations • Participated in meetings and ongoing training sessions



Marmot

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Supervisor/Key Holder

  • Feb 2015 - Aug 2018

  • Represented the retail company selling high-quality travel garments and outdoor apparel • Opened and closed the store, counted cash registers, audited revenue • Supervised multiple sales associates in the store • Provided customer service to consumers by assisting with questions and offering feedback • Represented the retail company selling high-quality travel garments and outdoor apparel • Opened and closed the store, counted cash registers, audited revenue • Supervised multiple sales associates in the store • Provided customer service to consumers by assisting with questions and offering feedback



OtterBox

• United States
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Customer Service Representative

  • Jun 2013 - Jan 2015

  - Provided customer service to inbound callers requesting assistance with their OtterBox phone case. - Answered a high volume of incoming phone calls, collected personal information and assisted customers with their needs. - Answered questions about products, informed customers about warranty, replacement and refund policies, and placed orders in database software. - Provided customer service to inbound callers requesting assistance with their OtterBox phone case. - Answered a high volume of incoming phone calls, collected personal information and assisted customers with their needs. - Answered questions about products, informed customers about warranty, replacement and refund policies, and placed orders in database software.



SpokesBUZZ

• Fort Collins, Colorado

• Intern

  • Apr 2013 - Jul 2013

  -artist lei-son -promoted and marketed upcoming musicians -Band Swap board committee -artist lei-son -promoted and marketed upcoming musicians -Band Swap board committee



Colorado State University

• United States
• Higher Education
• 700 & Above Employee

• Irrigation Technician

  • Aug 2010 - May 2011

  • Irrigated intramural fields and various fields on campus • Dug up broken sprinklers and replaced them • Drove around campus and tested watering systems • Irrigated intramural fields and various fields on campus • Dug up broken sprinklers and replaced them • Drove around campus and tested watering systems



Lewis Palmer School District Grounds Maintenance. Monument, CO

• Irrigation Technician

  • Jan 2009 - Aug 2009

  Painted interior and exterior walls of the various school district buildings Utilized Husky mowers and weedeaters Moved furniture into and out of schools (desks, tables, bulletin boards, etc.) Volunteer Experiences: - KCSU Disc Jockey (running the sound board, taking on-air calls and requests, promoting sponsors) -Volunteer for Spokes Buzz (merchandise, ticketing, cleaning up venue). -Local Musician, singer/songwriter, lead guitarist Painted interior and exterior walls of the various school district buildings Utilized Husky mowers and weedeaters Moved furniture into and out of schools (desks, tables, bulletin boards, etc.) Volunteer Experiences: - KCSU Disc Jockey (running the sound board, taking on-air calls and requests, promoting sponsors) -Volunteer for Spokes Buzz (merchandise, ticketing, cleaning up venue). -Local Musician, singer/songwriter, lead guitarist