Experience

QuintEvents

• United States
• Travel Arrangements
• 100 - 200 Employee

• Event Operations Manager

  • Jun 2023 - Present



Right Formula

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Jan 2023 - Jun 2023

• Account Manager

  • May 2022 - Jan 2023



Mercedes-Benz World Conferences, Meetings and Events

• United Kingdom
• Events Services
• 1 - 100 Employee

• Track Events Manager

  • May 2019 - May 2022

  This role requires an individual who has the ability to plan and deliver events on all scales.Running events from eight people up to over three hundred the ability to adapt and adjust is crucial to be able to deliver the required results.The need to multitask is a daily requirement as a result of having multiple events in one day and on occasions at the same time.Having a devoted team allows me to put trust and confidence into individuals to carry out tasks of which allows me to manage multiple big scale events at the same time.Whilst it is important to be able to trust individuals with responsibilities, it is also essential to continuously assess the individuals performance.The delivery of training to new processes and sometimes new procedures to adapt to different client needs allows me to keep my team performing at the best level to deliver high quality and professionally ran events.Having the ability to make the right decision under pressure allows me to correct any issues that may arise, therefore allowing the client to have their expectations not only met but exceeded.Being a visual point of reference and contactable through the duration of the event allows the client to feel at ease knowing myself and my team are on hand to meet any changes of requirements.My role evolves from delivering events both on our site at Brooklands to occasionally delivering events at world famous venues in the UK. The ability to adapt comes into play immediatly, with the requirement not only to pick a dedicated team but to also plan ahead.The planning phase for such events takes months of hard work prior to the event date, this is whilst simultaneously delivering first class events on a day to day basis on site.From travel coordination to accomodation to diatry requirements to risk assessing, there is no part of the planning that is left to chance.This role allows me to use all of my ability and skills on a daily basis to deliver the best events from me and my team. Show less

• Driving Experience Team Leader

  • Mar 2018 - May 2019

  The role of being a team leader requires the ability to adapt to developing situations.On a day to day basis teams of up to fifty staff members look towards the team leader for both guidance and motivation for the day ahead.From delivering morning briefings to ensure the latest safety updates and inspections of working areas are briefed out to all team members to ensuring the well-being of all staff members during their shift a team leader has to be able to adapt.Customer requirements are continuously changing, from birthday surprises to more sensitive experiences, each guests experience has to be treated indivudally allowing for the experience to be adapted to the individuals needs and requirements. Ensuring staff well being is a key part of making sure the team works in the most efficient and pro-active way. The individuals of which make up the greater team look up to their team leaders for guidance and recognition of good work ethic. Show less

• Driving Experience Coordinator

  • Jun 2016 - Mar 2018

  As the first point of contact for guests arriving for an experience day it is essential to have great interaction skills as well as good organisation skills.The coordination of multiple driving experiences is crucial to ensure an on time and smooth running operation. The importance of a smooth operation is vital to delivering the best possible experience, making us stand out from competitors in the same sector of experience days.Whilst good communication skills are important, the ability to have logistical management also becomes a key part of the role. The logistics behind the scene's of what goes into delivering high volumes of experiences at the same time allows the experience to flow seemlessly. Show less



Chessington World of Adventures Resort

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• High Ropes Instructor

  • Mar 2017 - Oct 2017

  Whilst working as an instructor on a high ropes activity course the number one priority at all times is safety.With the level of risk high, it is with no surprise all high ropes instructors under go continuous assessment to ensure they are delivering the best and highest quality of safety to the individuals brave enough to take on the high ropes course.From delivering safety briefings to rescuing any guests who find themselves in a tricky situation on the course the role requires the staff member to adapt to a continuously changing environment. Show less

• Ride Operator

  • Mar 2016 - Mar 2017

  Whilst managing a team of Ride hosts attending to the ride a ride operator needs to have the ability to continuously monitor CCTV to ensure the ride operating area is safe for both staff and guest to work in but also for the ride to be safely dispatched.The ability to multi-task and work efficiently are both skills required to be able to successfully deliver the requirements of the role.The ability to lead and delegate job roles across a team of ride hosts is vital to ensure the team are both motivated and working efficiently to reduce que times and increase the number of guests of which get to experience the ride in a day. Show less

• Ride Host

  • Mar 2014 - Mar 2016

  The role of a ride host goes above and beyond ensuring the highest safe working practise.On a day to day basis it is essential to deliver the most thrilling and safety focus experience to all customers. From checking the height of young customers prior to riding to ensuring safety checks are completed before a ride is dispatched the role requires an individual who is able to adapt and use their initiative to work safely under pressure. The ability to deliver high customer interaction whilst ensuring the operation is running safely and efficiently is a skill all individuals within this role must be able to do consistently. Show less