Ryan Sztanski

Global IT Manager at Amused Group
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • Indonesian Elementary proficiency
  • English Native or bilingual proficiency

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Credentials

  • SuiteAnalytics: Reports & Searches
    NetSuite
    Jun, 2014
    - Nov, 2024
  • SuiteFlow: Workflow Fundamentals
    NetSuite
    Jun, 2014
    - Nov, 2024
  • NetSuite Essentials
    NetSuite
    Feb, 2014
    - Nov, 2024
  • HubSpot Marketing Software
    HubSpot Academy
    Feb, 2023
    - Nov, 2024
  • HubSpot Sales Software
    HubSpot Academy
    Feb, 2023
    - Nov, 2024
  • Service Hub Software
    HubSpot Academy
    Feb, 2023
    - Nov, 2024
  • Search Engine Optimization Program
    SEO Certification
    Jan, 2011
    - Nov, 2024

Experience

  • Amused Group
    • Australia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Global IT Manager
      • Mar 2023 - Present

      Global IT Manager overseeing all tasks involved within the IT function of the business, for the 3 locations - Melbourne (AU), Manila (PH) & Colombo (SL). • Enhance technology operations and evaluate them according to established company goals • Devise and establish IT policies and systems to support the implementation of strategies set by upper management • Analyse the business requirements of all departments to determine their technology needs • Purchase efficient and cost-effective technological equipment and software • Inspect the use of technological equipment and software to ensure functionality and efficiency • Identify the need for upgrades, configurations or new systems and report to upper management • Coordinate reports to provide guidance and support to the business • Control budget and report on expenditure • Assist in building relationships with vendors and creating cost-efficient contracts. • Management of information and physical security • Support and increase business process automation in our Azure AD and Microsoft 365 environments, as well as Jira and Confluence platforms Show less

  • Zerocap
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Technical Operations Manager
      • Mar 2022 - Mar 2023

      • Facilitate hardware purchase, set up and support • Drive software research and testing • Develop and administer software tech support • Establish integrations between Zerocap’s internal applications • Facilitate IT systems security protocols • Assist in the delivery of the SOC2 Audit • Establish an IT documentation policy • Facilitate SaaS account setup and administration • Drive technology operational improvement • Assist in the Fireblocks administration • Setup and maintain an IT Asset Register, Software Register and Vendor Register • Setup Staff Onboarding/Offboarding and other HR-related automations • Assist with the implementation/upgrade of a corporate tech stack including: ◦ CRM ◦ Web-based wiki ◦ Collaboration tool ◦ Business workspace ◦ Communication platform ◦ Password manager ◦ Enterprise security • Maintain and enhance Google Workspace for the business • Reduce software spend through unnecessary software decommission and vendor negotiation Show less

  • AMES Australasia
    • Australia
    • Manufacturing
    • 100 - 200 Employee
    • IT Projects & Admin Manager
      • Jul 2021 - Feb 2022

      Hands on IT Management position supporting IT governance, compliance and support. Managing the day to day I.T. business operations and communicating plans and progress to senior managers. Managing a small team whilst assisting the business with research, projects and software to improves efficiencies and processes Responsibilities: • Managing processes and reporting, compiling information and evidence for submission for audits (SOX compliances) • IT asset control • Work with managers on I.T projects nationally • Working with employees to understand IT hardware requirements • Manage asset purchases to ensure assets are correctly recorded in assets registers • Manage Rollouts, which includes deployment of equipment, documentation and accurate record keeping and project plans • Bulk system upgrades • Maintain and improve backup structure, implement, monitor, test, recover, maintain • Solving technical problems and delivering solutions • General User Support (management of help desk staff) • Maintain and enhance internet and network security • Daily security checks • Build and improve network layout diagrams and documentation • IT Maintenance and Implementations • Manage external contractors • Manage and Monitor Wireless Infrastructure Projects completed: - Project managed the selection of a PM Software - Project member in the selection of a CRM software - Project managed a forms solution to overtake current manual forms Show less

  • carsales.com.au
    • Australia
    • Technology, Information and Internet
    • 500 - 600 Employee
    • NetSuite Administrator (Corporate Systems)
      • Oct 2018 - Jun 2021

      • Work towards best practice and improvement of system ◦ Provide guidance and voice best practice methods • Workflows setup ◦ Data automation/manipulation • Implement policies and procedures ◦ Ensuring auditability and compliance within the system • User Administration ◦ Create/modify users • Customer/Items/Orders/Invoices staging record management ◦ The management and troubleshooting of create/modify staging records coming from Salesforce to NetSuite • ARM module management ◦ The management and configuration of ARM to comply with EOM revenue checking and processing • Report creation ◦ Generate criterion based reports • Saved Search creation ◦ Generate saved searches to gather live data • Forms setup ◦ Customize of forms in the system • Dashboard setup ◦ Customised dashboards for different roles within the business • CSV importing ◦ Creation of and import of CSV files, when required • Permissions review ◦ Review and update role permissions • User Training ◦ One-on-one training • Documentation ◦ System processes • Support case management ◦ Resolve support cases coming in to support queue • HTML form layout changes ◦ Modify the layout/visual of printed outputs • Segments setup ◦ Update segments for multiple record types (Markets/Reportable Products) • Work directly with external consultant to support, drive, and coordinate larger (more complex) NetSuite projects ◦ Workshopping and providing development roadmap requirements to external consultant to resolve with scripting • Work with cross-functional teams ◦ Design, build and rollout enhancements • Regular fortnightly team meetings (Scoping and prioritizing) ◦ Sprint Planning/Backlog Grooming/Retro within Corporate Systems (NetSuite & Salesforce) team • Management of stories and pages in Atlassian (JIRA) and Confluence • Basic administration of Salesforce • Administration of PBCS (Reporting tool) and its integration with NetSuite Show less

  • Catapult
    • Australia
    • Software Development
    • 300 - 400 Employee
    • IT Manager/NetSuite Administrator
      • Apr 2016 - Sep 2018

      IT Manager (Hands-on) experience: • Technology procurement - Laptops/MAC’s/Phones for new starters • First and second level support of Laptops/MAC’s/Phones/Printers/Other peripherals • OS Imaging and deployment using Ghost • Managed General IT annual budget • First level support of on-prem and cloud network • Software administrator for G-Suite, Bitdefender (AV solution), Slack, Adobe, Office 365 & Video/Audio Conferencing (GoToMeeting/GoToWebinar & TurboBridge) • File-server management and backups • Annual IT audits adhering to privacy and compliance issues • Vendor Management – Acquired Dell from HP and negotiated special company pricing. Also liaised with Apple, Google, Telstra, Slack, Adobe etc. • Worked closely with HR to better the onboarding/off-boarding experience • Ran training and workshops around new processes • Managed a project to consolidate all internal application subscriptions purchased and expensed by users own credit cards - to cut out unnecessary costs • Created process documentation around all areas of IT – Procurement (Hardware/Software), Support (How-to’s) • Liaised with entire business on current IT working environment and how to achieve better ways of working – from a technological perspective • Closely aligned to Global IT team in the US with regular Agile catchups on a fortnightly basis, as well as CTO locally • Report generation – mostly around budgets and spend • Communicator to the global business around scams/spam/virus/updates • Project managed and assisted with procurement/network configuration for office move in Dec 2017 for 70+ staff (3-month project) NetSuite Administrator experience: • Workflows • User Admin • Customer/Vendor setup • Inventory Management • License Management • Report/Saved Searches • Forms setup • Dashboard setup • User Training & documentation • Liaise with third party support • Issues/requests register • Project managed consolidating multiple instances of NetSuite - End Sept 2018 (3-month project) Show less

  • Annexa - NetSuite Solution Provider
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • NetSuite Consultant
      • Dec 2015 - Apr 2016

      • NetSuite Support and Professional Services – In house or On-Site • Ancillary Products Services and Support related to NetSuite • Manage Support Queue/Reporting to Technical Lead • NetSuite Development Resource • Solution Consulting/Demonstration • Assisted with Pre Go-Live for T2 and first line of support for AESOP • NetSuite Support and Professional Services – In house or On-Site • Ancillary Products Services and Support related to NetSuite • Manage Support Queue/Reporting to Technical Lead • NetSuite Development Resource • Solution Consulting/Demonstration • Assisted with Pre Go-Live for T2 and first line of support for AESOP

  • Comrad Medical Systems
    • New Zealand
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Application Support Specialist/NetSuite Administrator
      • May 2013 - Dec 2015

      Application Support Specialist: • Providing 1st and 2nd level telephony and remote desktop support for various clients in Australian and New Zealand • TCP/IP, DNS & DHCP troubleshooting • Server / Client based application support – Comrad, PACS, Cedara, Intelleviewer • Server performance checking – Nagios, CheckMK • SMS server administration including software deployment, SOE update & patch • SQL database management and running scripts to correct client issues • Creating software & application user manuals • Creating knowledge-base articles • Remote desktop connection & diagnose - Teamviewer • Log and maintain issues in call logging system - HOTH/NetSuite • Assist Project Manager with internal and external projects NetSuite Administrator: • 6 months of system implementation before Go-Live - Primarily responsible for setting up/testing a majority of the system prior to going live • Administering the system since June 2014 • Workflows setup - Creating workflows to manipulate the way data is presented or outputted, as well as the way fields and forms act • User Administration - Create/modify accounts within the system • Customer setup - Imported/modified customers and contacts • Report creation - Created based on fields in the system, as well as use of formulas to get required report data • Saved Searches creation - Created criterion based searches to gather live data • Forms setup - Customizing standard forms in the system to display the way the company required • Dashboard setup - Created custom portlets and dashboards that would work for each department • Permissions review - Reviewed and locked down certain areas of the system to job roles/users • Workshop training - Trained staff in areas of NetSuite that is applicable to them • Assisting with script testing - Whenever NetSuite/Fronde was required to do backend scripting to get a certain process working for us, I would test and sought bugs in the output Show less

  • News Corp
    • Technology, Information and Media
    • 700 & Above Employee
    • Windows 7 Rollout Specialist
      • Apr 2013 - May 2013

      • Providing 1st and 2nd level telephony and remote desktop support for various clients nationwide • SCCM 2012 & SCOM 2012 Administration, Software deployment, image deployment, Task control • Windows 7 Deployment services – implemented organization wide Win 7 Prof 32 & Enterprise 64 bit Deployment • Windows XP and 7 support • RSA Authentication Manager – Create user accounts associated with tokens • Microsoft 2010 support • Implemented SOE organization wide • TCP/IP, DNS & DHCP troubleshooting • Server / Client based application support – Cyberpage, Cybernews, Cybersell, Fatwire, Fatpics • Remote desktop connection & diagnose - SCCM • Log and maintain issues in call logging system – Service Manager Show less

  • Jemena
    • Australia
    • Utilities
    • 700 & Above Employee
    • Service Desk Consultant
      • Nov 2011 - Mar 2013

      • Providing 1st and 2nd level telephony and remote desktop support for various clients mostly in Australia and some in Singapore • Active directory administration – 2003, 2008 R2 • Microsoft SharePoint 2010 to host company Intranet services • Windows XP, Vista, 7 support • Microsoft 2003 and 2010 support • iPhone and Blackberry support • Configure Lotus Notes & Outlook express • TCP/IP, DNS & DHCP troubleshooting • Service activation, cancellation, liaising with Telstra consultant for telephony services • RSA Authentication Manager – Create user accounts associated with tokens • Server / Client based application support – BPOS, MSO, SAP, JSAP, Kronos • Training of new support analysts as required, training and educating users while performing support functions • Creating knowledgebase articles • Remote desktop connection & diagnose – Windows remote desktop connection • Log and maintain issues in call logging system – HP Openview and Infraview Show less

  • Healthscope
    • Hospitals and Health Care
    • 700 & Above Employee
    • Service Desk Consultant
      • Sep 2010 - Apr 2011

      • Providing 1st and 2nd level telephony and remote desktop support for various clients nationwide • TCP/IP, DNS & DHCP troubleshooting • Novell operating system support • Remote desktop connection & diagnose – Novell • RSA Authentication Manager – Create user accounts associated with tokens • Server / Client based application support for labs, medical centres, hospitals, collection centres • Log and maintain issues in call logging system - ServicePlus • Providing 1st and 2nd level telephony and remote desktop support for various clients nationwide • TCP/IP, DNS & DHCP troubleshooting • Novell operating system support • Remote desktop connection & diagnose – Novell • RSA Authentication Manager – Create user accounts associated with tokens • Server / Client based application support for labs, medical centres, hospitals, collection centres • Log and maintain issues in call logging system - ServicePlus

  • Symbion
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Desktop Support Technician
      • Dec 2008 - Sep 2010

      • Providing 1st and 2nd level telephony, remote desktop support and in person support for various clients nationwide • Active directory administration – 2003 • Server Admin – Physical & virtual servers, Domain controller 03 & 08, SQL Server 05 & 08 administration • Exchange 2003, 2007 Administration, Exchange database maintenance, permission, migration, troubleshooting • Windows 2000, XP, Vista and Linux support • Microsoft 2003 and 2010 support • iPhone and Blackberry support • Windows Server backup (2008), Puredisk • Implemented SOE organization wide • File server & print server administration • TCP/IP, DNS & DHCP troubleshooting • Conducted patches and upgrades for drug updates/software updates when available • Server / Client based application support – Medical Director and Pracsoft • Setup and maintain hl7 messaging service - Healthlink • Service activation, cancellation, liaising with Telstra for telephony services • Install and configure network printers • Providing hands on training for internal new staff • Creating software & application user manuals • Creating knowledgebase articles • Hardware auditing • Remote desktop connection & diagnose – PushVNC • Log and maintain issues in call logging system – Cerberus and Altiris Show less

  • GE Capital
    • United States
    • Financial Services
    • 700 & Above Employee
    • Service Desk Consultant & Application Support Specialist
      • Jun 2007 - Dec 2008

      • Providing 1st and 2nd level telephony and remote desktop support for various clients nationwide • Microsoft 2000 and 2003 support • Windows 2000, XP, Vista and Linux support • Blackberry support • Active directory management – 2003 • Citrix Metaframe server – Create and modify user accounts, shadowing and purging sessions • Cisco – User maintenance • RSA Authentication Manager – Create user accounts associated with tokens • Remote desktop connection & diagnose – Citrix • Server / Client based application support – Mainframe and Nexus • TCP/IP, DNS & DHCP troubleshooting • Log and maintain issues in call logging system – Kintana and Aegis Show less

Education

  • Southern Cross University
    Master's degree, IT Management
    2020 - 2021
  • Shaw Academy
    Dual Diploma, Online Marketing and Social Media Marketing & Online Reputation Management
    2015 - 2015
  • Stott's Colleges Ltd
    Dual Advanced Diploma, Business & Management
    2012 - 2012
  • Swinburne University of Technology
    Bachelor's degree, Information Systems
    2008 - 2010
  • Swinburne University of Technology
    Dual Diploma, Software Development & Website Development
    2004 - 2007
  • Highvale Secondary College
    Secondary school: Year 12 completion

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