Infrastructure Engineer

• Sep 2022 - Present

Senior Support Engineer

• May 2021 - Sep 2022

IT Support Technician

• 2018 - 2020

Handle technical troubleshooting for residential and business clients, including system crashes, slow-downs and data recoveries. • Implemented CRM system to save customer contact information, improve support wait times and invoice printing • Designed and Deployed new website to generate customer interaction via live chat and email forms • Answered phones. Handled 10+ technical calls daily and consistently met high service standards • Provided diagnostic and repair services to residential and business clients. • Handled support of all Apple applications and hardware including hardware resets, password resets/setup, account setups. Show less

Jr. System Administrator

• Jan 2006 - 2018

● Address internal customer needs to promote user-end efficiency and the production of a quality product ● Implemented barcoding labeling system to enhance monitoring and tracking capabilities and to expedite shipping and receiving productivity ● Facilitated phone system integration ● Maintain network security ● Demonstrated excellence in customer service dedicated to supporting customer needs and performance ● Performed general help desk duties and remote assistance ● Address internal customer needs to promote user-end efficiency and the production of a quality product ● Implemented barcoding labeling system to enhance monitoring and tracking capabilities and to expedite shipping and receiving productivity ● Facilitated phone system integration ● Maintain network security ● Demonstrated excellence in customer service dedicated to supporting customer needs and performance ● Performed general help desk duties and remote assistance

Support Technician

• Mar 2009 - Jul 2012

● Handled technical troubleshooting including system crashes, slow-downs and data recoveries ● Diagnosed and repaired hardware and software issues ● Resolved antivirus and malware issues ● Remote Phone Support for clients ● Handled technical troubleshooting including system crashes, slow-downs and data recoveries ● Diagnosed and repaired hardware and software issues ● Resolved antivirus and malware issues ● Remote Phone Support for clients

Computer and Database Administrator

• Jan 2008 - Dec 2008

IT Phone Support for New Jersey Location Managed computers Worked with Microsoft Access Customer Service IT Phone Support for New Jersey Location Managed computers Worked with Microsoft Access Customer Service

Salesmen

• Aug 2003 - Jun 2004

Retail Sales Retail Sales