Experience

Motability Operations Ltd
• United Kingdom
• Financial Services
• 100 - 200 Employee
• Scrum Master

  • Mar 2021 - Present


Leaf Software

• Italy
• Software Development
• 1 - 100 Employee

• Project Delivery Manager

  • Nov 2020 - Mar 2021

  I was contacted by one of the founders of Leaf on a recommendation from a director of Holiday Extras. As a small growing team, they lacked structure and needed guidance to optimise their internal processes and client relations. In my short time with them I: - Improved team performance and focus by reviewing workload and helping the team prioritise it effectively. - Improved client confidence by working closely with them to ensure the correct work was in progress, and managing expectations - Worked with the founders to manage their workloads, allowing them to focus on business growth. Show less



Holiday Extras

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Agile Coach

  • Jun 2017 - Nov 2020

  Working as an Agile Coach I again got to work with many teams. Our team of 3 worked with 15 teams in the web department as well as many others across the business,including HR, Finance and Commercial. - Assessing teams from both an Agile maturity and delivery perspective.- Using Jira metrics, coaching and facilitation to improve performance. - Introducing teams to Agile, working with their existing processes.- Facilitating meetings at all levels of the business.

• Scrum Master

  • Oct 2015 - Jun 2017

  As a Scrum Master, I worked primarily with one team at a time, refining their processes, encouraging communication within and without the team and managing relationships with stakeholders.- Facilitated engaging Scrum ceremonies to maximise participation.- Focused on enabling team members to solve their own problems, reducing bottlenecks and improving efficiency.- Working as a servant leader, I set a clear example, distributing responsibility, and ensuring we all held each other to account. Show less

• Project Manager

  • Feb 2014 - Oct 2015

  After the buyout of Essential Travel, I moved to Kent and joined Holiday Extras (HX) as a Project Manager. HX, being a much bigger company, required me to be able to communicate clearly and coordinate teams across the entire business. Projects completed included:- Integrating the email team with Responsys to optimise email marketing.- Migrating Merchant Services Provider for all sites to WorldPay.- Various white labels for partner sites to be able to sell our products.



Essential Travel

• Head of IT and Development

  • Nov 2012 - Feb 2014

• Project manager

  • Nov 2011 - Nov 2012

• IT Administrator

  • Feb 2011 - Oct 2011


Self Employed
• Real Estate
• 1 - 100 Employee
• Construction Manager

  • Nov 2007 - Jan 2011

Adept Software
• South Africa
• Software Development
• 1 - 100 Employee
• Software Support

  • Jan 2005 - Mar 2007