Experience

1/ST Technology - AmTote International and Xpressbet

• United States
• Software Development
• 100 - 200 Employee

• Product Owner

  • Jul 2020 - Present



CHRIMS, Inc. and PGSI

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Special Projects

  • Jun 2016 - Feb 2020

  • Primary project manager for several different initiatives throughout the company, utilizing resources across multiple departments. • Primary project manager for several different initiatives throughout the company, utilizing resources across multiple departments.



1/ST Technology - AmTote International and Xpressbet

• United States
• Software Development
• 100 - 200 Employee

• Director of Centralized Raceday Control

  • Jul 2015 - Jun 2016

  * Work with Human Resources staff to recruit, interview, select, hire, and employ the appropriate number of employees to provide 24/7/365 coverage.* Organized training programs for all AmTote products, enabling CRDC employees to address customer issues and questions more quickly and efficiently. * Maintain employee work schedules including training, vacations and paid time off, cover for absenteeism, and overtime as necessary.* Communicate expectations and delegate responsibilities; monitor and appraise results; coach, counsel, and discipline employees as needed.* Provide oversight and direction to employees in accordance with the organization's policies and procedures. Show less

• Technical Specialist - Wagering Systems

  • Sep 2014 - Jun 2016

  * Primary contact and technical liaison for over 45 customers, regulatory bodies, and wagering partners worldwide. Responsibilities include troubleshooting and resolving day to day issues, answering questions and providing clarification on items related to technical operations, and facilitating requests for new features and functionality. * Managed multiple technical integration efforts with international systems (ex. Hong Kong Jockey Club, PMU, UK Tote), allowing customers access to wager types unsupported by most other other domestic providers. * Represented AmTote as part of the TRA 2020 Committee, as well as annual International Tote Protocol Meetings.* Made major contributions during new customer implementations, including the state of California (October 2015) and TVG (December 2015). Show less

• Application Support Specialist

  • Jun 2012 - Sep 2014

  * Develop test plans and provide quality assurance testing for bug fixes and software enhancements before they are deployed to production environments.* Provide 24/7 high-level technical support for domestic and international operation centers.* Given lead role in developing and operating an internal sports book to raise awareness of sports betting for colleagues and customers, between September 2012 and January 2013.* Lead role in the construction, configuration, and implementation of a new wagering system, as part of the New York Racing Association (NYRA) tote conversion in September 2013.* Provide on-site support for critical events, including:- The software & hardware upgrade of a sports betting system in Melbourne, Australia (June 2012)- Supporting our Oregon data center during the 138th Preakness Stakes (May 2013)- Supporting our Oregon data center during the 140th Kentucky Derby (May 2014)- Providing on-site support at Pimlico Race Course for the 139th Preakness Stakes (May 2014). Show less

• Data Center Operator

  • Feb 2007 - Jul 2012

  * Provided technical support and customer service for over 100 individual racetracks and off-track betting facilities, in one of the parimutuel industry's largest operations centers.* Creatively utilized company proprietary scripting language to increase automation of day to day operations, reducing potential for human error, as well as decreasing overall workload.* Was given lead role in the recording and documentation of all operational procedures in March of 2010. Developed and maintained a custom-built internal site using HTML, CSS, and JavaScript, featuring flash presentations of all documented procedures. Site has since been used by new customers and employees, reducing the time and resources previously needed for training.* Provided on-site support for critical events, including:- The opening of a sister data center in Toronto, Ontario (January 2008)- On-site support at Pimlico Race Course for the 135th Preakness Stakes (May 2010)- The opening of a sister data center in Portland, Oregon (June 2010)- On-site support at Pimlico Race Course for the 136th Preakness Stakes (May 2011) Show less

• Assistant Race Day Control Operator

  • Jun 2006 - Feb 2007

  * Provided hands-on technical support for ticket-issuing machines located throughout the racetrack.* Provided customer service and resolved disputes for patrons, including equipment failure, user error, recovering lost tickets, and tracing and recovering stolen tickets.* Provided reports on-demand for the racetrack's mutuel department.* Performed opening and closing procedures to enable and disable wagering for the day.* Performed race day functions such as entering orders of finish, and verifying payouts for each race.* Provided on-site coverage and support to other racetracks in the Mid-Atlantic region during high volume wagering days. Show less