Ryan Ramil
IT Specialist Mid at Avening Management and Technical Services, LLC- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftAug, 2023- Oct, 2024 -
Cybersecurity Masterclass: SOC Analyst
Leveld CareersJun, 2023- Oct, 2024 -
Vulnerability Management - Foundation
QualysJun, 2023- Oct, 2024 -
Google Cybersecurity Professional Certificate
GoogleMay, 2023- Oct, 2024 -
CompTIA Security+
CompTIAFeb, 2023- Oct, 2024
Experience
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Avening Management and Technical Services, LLC
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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IT Specialist Mid
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Aug 2023 - Present
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Retail Sales Consultant
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Jul 2021 - Aug 2023
• Leveraged technical expertise to provide accurate and prompt assistance to customers, improving the quality of technology products selection and ensuring customer satisfaction. • Trained customers in the use of new technology and software, leading to an improved in-store customer experience and more efficient resolution of technical issues. • Provided after-sales IT support, including device set-up and technical issue resolution, resulting in improved customer retention. • Leveraged technical expertise to provide accurate and prompt assistance to customers, improving the quality of technology products selection and ensuring customer satisfaction. • Trained customers in the use of new technology and software, leading to an improved in-store customer experience and more efficient resolution of technical issues. • Provided after-sales IT support, including device set-up and technical issue resolution, resulting in improved customer retention.
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Community
