Operations Leader of Carrier Success

• Mar 2023 - Present

Operations Team Lead

• Jan 2023 - Present

Effectively led and developed a team of 5 individuals, providing ongoing training on the Industry in order to enhance their skills and contribute to the team's success. Spearheaded the creation of a Carrier Success playbook and initiated organization-wide training, resulting in streamlined processes and improved performance across the department.Consistently achieved the highest margins for Carrier Success on a monthly basis, showcasing strategic decision-making and relationship-building skills.Drove process refinement by proactively implementing initiatives such as establishing OKRs for goal tracking, resulting in enhanced operational efficiency and alignment across the team. Directed efforts towards expanding freight acquisition through strategic spot quoting and competitive rate negotiation, driving increased business opportunities and revenue growth. Show less

Carrier Sales Flatbed Expansion

• Feb 2020 - Dec 2022

Demonstrated ability to solve complex problems under pressure.Ability to collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners.Analytical and critical thinking ability.Strong communication, organizational, and stakeholder management skillsProven ability to solve complex problems under pressure.The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.Find and develop new areas of expansion on both the carrier and customer side of the business.Selected to be on a small group of 4 people to help grow and develop a new line of business.Bring new transportation partners onto the platform to increase active app users.Monitor carrier partner service levels and implement corrective action plans where necessary.Work with carrier partners to continually seek new solutions for their logistics challenges.Ensure that all freight is moved on time and at a fair cost.Optimize asset utilization and minimize trailer dormancy by allocating business effectively.Be able to speak to core operational and growth metrics with the management team.Develop processes and system improvements to continually raise the bar of executionOnly representative to have moved Dry van, Reefer, Flatbed, and International Freight. Helped create a new line of business that sustained 50 percent month over month growth.Was able to scale this business at a profitable margin and scale at the same time. The first team in Uber Freight to do this. Show less

Account Executive of Carrier Sales

• Oct 2018 - Dec 2022

Work with management to identify new areas of expansion within the large carrier segment and develop plans for their implementation.Provide feedback to the pricing team.Sell large carriers on Uber Freight offerings that range from the traditional to the complex and experimental.Drive automation through app adoption and operational efficiency.Assist in troubleshooting escalated issues that may come up in daily operations.Mentor new representatives who join the team.Assist and coach representatives on developing carrier relationships.Develop process and system improvements to continually raise the bar of execution.Weigh in and contribute to the long term strategy for the Refrigerated Department.Facilitate research with large carriers around the products and initiatives Uber Freight is implementing.Sell large carriers on Uber Freight offerings that range from the traditional to the complex and experimental.Consult with technical teams to build out product support for scaling operations. Show less

Office Manager

• Jan 2016 - Oct 2018

Assisted Chief Appraiser and Managing Partner with daily office functions. Customer service representative, IT troubleshooting, Analytical problem solver. Very comfortable working in a fast paced environment where precision work and multitasking are required. Developed and implemented new office procedures which optimized total efficiency of the team I was supervising. Performed data management, data analysis, account management, photography, and office support tasks for the firm. Input property characteristics and appraisal information into the computer system. Researched, assessed and gathered data from appraisal related websites. Show less

Insurance Representative and Sales Associate

• Oct 2014 - Dec 2016

Provide prompt and efficient claim handling by applying best company practices. Develop leads, schedule appointments, identify customer needs and market appropriate products and services. Educate and inform prospects/existing clients about insurance options by using a customer-focused, needs-based review process. Sell prospective clients, auto, home, health and life financial services products. Study to take the casualty, property, life and health Illinois license exams. Provide prompt and efficient claim handling by applying best company practices. Develop leads, schedule appointments, identify customer needs and market appropriate products and services. Educate and inform prospects/existing clients about insurance options by using a customer-focused, needs-based review process. Sell prospective clients, auto, home, health and life financial services products. Study to take the casualty, property, life and health Illinois license exams.

Warehouse Assistant

• Feb 2009 - Jul 2014

Served as Assistant Manager of all incoming and outgoing inventory. Built and fabricated custom work stations for this carpentry manufacturing shop. Led the office relocation process, ensuring work continuity and a smooth move. Assisted Owner and Operations Manager with daily warehouse functions. Served as Assistant Manager of all incoming and outgoing inventory. Built and fabricated custom work stations for this carpentry manufacturing shop. Led the office relocation process, ensuring work continuity and a smooth move. Assisted Owner and Operations Manager with daily warehouse functions.