Ryan Otoo

Information Technology Administrator at Skytel Networks Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Skills

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Bio

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Credentials

  • Cisco Small Business Technical Certification
    Cisco
    Feb, 2022
    - Nov, 2024
  • CompTIA A+
    CompTIA
    May, 2018
    - Nov, 2024
  • Cisco IT Essentials
    Cisco
    Jan, 2018
    - Nov, 2024

Experience

  • Skytel Networks Inc.
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Administrator
      • Nov 2019 - Present

      - Determine nature of problem, troubleshoot with customer, and follow up with customer to ensure the issue has been resolved, building rapport for future business - Initial response to tickets and actioning them remotely, by telephone, email, or face-to-face if issue requires onsite visit, reducing downtime by 80% - Perform demos, place orders, and install TELUS Business Connect phone system at customer sites, encouraging more sales from clients based on quality of work - Provide day-to-day technical support to employees and clients desktop, devices, printers and mobile systems ensuring they are running optimally - Support IT infrastructure such as server, network, desktop applications and software - Build IT infrastructure at customer sites from ground up by installing servers, patch panels, firewalls, racking switches, installing UPS, cabinets, desktops and workstations - Ensure projects assigned are scheduled, and completed from start to finish Show less

  • Eclipse
    • Canada
    • Accounting
    • 1 - 100 Employee
    • Help Desk Specialist
      • Jun 2018 - Oct 2019

      - Provided technical assistance and support for incoming queries and issues related to hardware and software such as Cisco and Avaya products - Been a TAC ambassador for Eclipse providing the best possible customer experience when client calls in or sends an email for issues and open a ticket using Promys PSA software - Worked with other TAC/NOC team members to triage problems to ensure minimum down time and client down time, which results in less overdue tickets increasing customer satisfaction - Maintained daily performance of systems for Eclipse and clients as per Master Services Agreement - Assisted in different areas of operation when needed to maintain optimal performance throughout the company Show less

  • Compugen Inc
    • Canada
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Service Representative
      • Apr 2018 - Jun 2018

      - Performed troubleshooting to determine and resolve the cause of most hardware and software malfunctions at desktop level - Performed network connections for desktops and printers - Performed moves, adds, changes to computer equipment - Performed hardware and/or software upgrades to existing equipment - Outsourced to client sites as required - Performed troubleshooting to determine and resolve the cause of most hardware and software malfunctions at desktop level - Performed network connections for desktops and printers - Performed moves, adds, changes to computer equipment - Performed hardware and/or software upgrades to existing equipment - Outsourced to client sites as required

  • The Home Depot Canada
    • Canada
    • Retail
    • 700 & Above Employee
    • Project Support Coordinator
      • Sep 2016 - Jun 2018

      - Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving concerns to optimize the customer experience- Troubleshoot any installation issues, including escalation if required- Work closely with service providers and customers to ensure the customer’s project timelines are met- Document all customer and vendor interactions within the COM (Customer Order Management) system

    • Sales Associate
      • Mar 2011 - Aug 2016

      • Organized workshops for product demonstration to generate awareness among customers which increased sales related to those specific products.• Achieved sales goals per company business plan, acquiring badges for putting in the extra effort to reach these targets.• Asked open ended questions about customer's projects in order to determine their needs and level of expertise•Explained the steps needed to complete projects and the products needed

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Oct 2010 - Feb 2011

      - Assisted customers with product selection and availability - Maintained store inventory and overall display of products - Assisted customers with product selection and availability - Maintained store inventory and overall display of products

Education

  • Npower Canada
    Google Cloud Associate Engineer
    2020 - 2021
  • NPower Canada
    Service Analyst Program, Information Technology
    2018 - 2018
  • Humber College
    Diploma, Electrical Engineering Technologies/Technicians
    2012 - 2014

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