Experience

Seven Sisters Vacation Rentals

• United States
• Hospitality
• 1 - 100 Employee

• Project Manager

  • Apr 2023 - Present



Vacasa

• United States
• Hospitality
• 700 & Above Employee

• Compliance Coordinator

  • Aug 2022 - Jan 2023

  Develop workflow to track STR licensure renewals on behalf of homeowners or assist where neededComplete, submit and track new STR licensure application and supporting documents throughout the permitting processPrepare written requests and responses for information Research and interpret local and state regulatory laws to keep assigned jurisdictions in compliance Track and renew Vacasa licensure and prepare STR listing platform reports

• Onboarding Coordinator

  • Nov 2021 - Aug 2022

  Communicate and support the local Operations and Sales teams to ensure onboarding tasks are completed timely and efficiently Oversaw a portfolio of up to 97 homes in 3 states, coordinated and tracked vital tasks throughout the onboarding cycle, consistently achieved team goalsResearched, compiled and submitted regulatory compliance documents for over 19 different municipalities in CA/OR/AZ for new and existing markets. Created training material and trained peers in Onboarding and market SOP, provided support and encouragement through Salesforce integration and department innovations OBS in the New Market Process for Marin, CA, researched and documented compliance procedures Show less



TurnKey Vacation Rentals - Galveston

• United States
• Real Estate

• Operational Support Specialist

  • Nov 2020 - Nov 2021

  Communicate with guests and resolve escalated issues in support of local field operation teams by problem solving maintenance issues Coordinate and track after hours contractor jobs for maintenance issues Respond to guest reviews with a strong focus on future guests Administer quality assurance scores for Home Care Supervisor team members with an aim at constructive, nonthreatening coaching Work with Homeowners to address any concerns they have for their home or guests Communicate with guests and resolve escalated issues in support of local field operation teams by problem solving maintenance issues Coordinate and track after hours contractor jobs for maintenance issues Respond to guest reviews with a strong focus on future guests Administer quality assurance scores for Home Care Supervisor team members with an aim at constructive, nonthreatening coaching Work with Homeowners to address any concerns they have for their home or guests



Seven Sisters Vacation Rentals

• Hospitality Manager

  • Aug 2018 - Nov 2020

  Ensure guests are comfortable with current technology and address any concerns Maintain an online presence through several social media sites. Worked with local tourism organizations to broaden local area exposure Schedule and track housekeeping services through remote Property Management software. Evaluate for cleanliness and presentation Identify, coordinate and track maintenance services. Maintain great partnerships with vendors in the area. Onboard new homes by staging, ordering supplies and installing elocks, noise sensors and WiFi hubs Reconciling banking and owner’s accounts, adjust any guest billing issues Show less