Production Lead

• Dec 2022 - Present

Unit Director

• Nov 2021 - May 2022

Responsible for the overall cleanliness, sanitation, and security of all assigned buildings in a Higher Education setting. Successfully coordinated all work activities of janitorial personnel to include supervising, directing, and developing supervisors and hourly employees in accordance with company guidelines. Ensured customer satisfaction through high quality standards, while maintaining an environment that is safe and equitable.• Assigned duties, inspected work, and investigated complaints regarding janitorial services and took immediate corrective action to rectify the situation• Secured and assured that all equipment was maintained and in working order; ensured buildings have sufficient janitorial supplies by taking periodic inventories of supplies and materials • Trained, disciplined, and recommended both positive and negative feedback to employees• Acted as the liaison between building occupants or administrators and supervisors; effectively communicated all directives from managers, building occupants and administrators to janitorial staff

Project Manager/Customer Service Manager

• Jun 2018 - Jul 2020

Managed daily operations for customer support by implementing standard procedures and performance techniques. Responsible for process improvement efforts to ensure excellence in the quality of deliverables, and high team productivity and efficiency in collaborating operational activities between cross-functional departments.• Drove the execution of multiple business plans and projects by identifying the customer and operational needs, developing, and communicating business plans and priorities, and removing barriers and obstacles that impacted performance• Remained courteous and calm, even during times of customer dissatisfaction; maintained a customer-first mentality during all engagements • Utilized software and data analysis to schedule planogram changes and deliveries to vending and micro market services• Organized concise pre/post communication to different districts, scheduling with other managers in those assigned territories, and collaborated with established teams/cross departments to maximize results• Spearheaded the coordination of highly complex projects to ensure on-time and under-budget delivery, including working various departments for project completion success

Mess Hall Manager/Assistant Mess Hall Manager

• Sep 2013 - Jul 2015

Planned, organized, and managed daily activities for the Food Service Department by providing well balanced nutritional meals to service members and investigated/resolved complaints regarding food quality, service, or accommodations.• Executed and responded to plans, policies, objectives and requirements for the management and operational readiness for the Mess Hall and ensured proper sanitation standards were well maintained, documented, and organized• Reviewed work procedures and operational problems to determine ways to improve service, performance, and safety • Monitored records, budgets, and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted according to overall strategy and adjusted as needed• Maintained all food and equipment inventories and meticulously organized records required by all government agencies

Procurement Manager/Specialist

• Sep 2012 - Jul 2015

Served as the initial contact for all food resource inquiries, providing top-level customer service to internal and external customers while maintaining relationships with existing vendors and identified new vendors to service emerging needs.• Performed all administrative activities including financial budgeting, orders, directives, and trainings• Scheduled, ordered, and received food and beverage deliveries, checking deliveries to verify product quality and quantity• Managed food safety audit files from vendors, by organizing and recording detailed data• Adhered to all policies and procedures when applying proper inspection, issue, storage, and material handling techniques to meet or exceed company standards• Honed business acumen through strategic planning, resource allocation, and coordination of people and resources, maximizing time management and effective scheduling

Head Chef/Food Service Specialist

• May 2007 - Sep 2012

Directly oversaw all aspects of daily operations including food production, menu planning, cost control/budgeting, and presentation while closely supervising a kitchen staff of 15-25. • Ensured proper equipment operation/maintenance, proper kitchen safety and sanitation practices• Offered culinary instructions that demonstrated quality standards and trained/developed new kitchen members• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage.• Continually monitored food inventory and took appropriate action to ensure food quality, safety and service standards were consistently met

Class 1 Lot Operations Chief

• Apr 2009 - Apr 2010

Provided nutritious food to customers by managing the full life cycle of product purchase orders from vendor to system entry to internal approvals/invoicing to out the door with the customer. Oversaw materials procurement processes, ensuring appropriate remittance and delivery for forward operating posts.• Worked with accounts receivable/payable to ensure accurate payments/orders and to resolve any issues with inventory• Reviewed, analyzed, and submitted recommendations relative to current and future purchase order logistic structure changes to determine the impact on organizational order movement• Drove reoccurring inventory check schedule to decrease time gaps in discovered discrepancies and improved corrective action time• Ensured package fulfillment processes were executed effectively and performed various duties to enhance productivity and customer service satisfaction; oversaw all aspects of material oversight, logistics tracking, and time management for packages and services• Exercised significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives

Driver

• Mar 2006 - Dec 2006

-Safely, responsibly, and professionally operated a 26-foot moving truck-Completed pre-trip and post-trip inspections to ensure truck is equipped with all necessary tools-Accurately completed move paperwork with the customer; ensured correct payments are calculated and collected at the end of each move-Organized and secured the moving truck at the end of each move and ensured the truck and equipment are maintained in a clean, safe, and professional mannersure truck is equipped with all necessary tools-Provided positive energy and top-notch customer service to customers and clients-Safely moved, packed, and unpacked customer belongings in a timely manner-Served as the lead mover during the move; obtained customer feedback throughout the move to ensure ongoing quality customer satisfaction

Shipping and Receiving Clerk

• Dec 2005 - Dec 2006

-Managed the shipment and receipt of all products, materials, and supplies-Collaborated and communicated with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products-Tracked, traced, and updated the status of incoming and outgoing shipments-Maintained a clean and neat working space-Promptly unloaded trucks and deliveries and sorted/stocked receivables with forklifts, pallet jacks and other equipment-Maintained an accurate log sheet of daily moves, scanning inventory, and counting accurately-Engaged with vendors and drivers with a positive attitude-Provided additional backup support for shipping and receiving departments

Order Picker

• May 2004 - Dec 2005

-Prepared and loaded voice templates into warehouse management system and related components unit for specific warehouse selecting location -Performed visual and operational vehicle safety inspections and reported any unsafe vehicles to shift supervisor or maintenance personnel -Responsible for ensuring that all cases and pallets are properly identified with appropriate labels -Performed count/exception on pick slot locations if quantities were less than requested by warehouse management system and related components -Secured selected cases and conducted final pallet preparations by wrapping the selected load and applying shipping labels -Prepared and placed assembled case pick pallets and moved assembled pallets from picking areas to a dock door or staging area -Verified customer and order information for correctness, checking it against previously obtained information as necessary

Dietary Aide

• May 2003 - Mar 2006

-Helped maintain kitchen equipment and appliances-Reviewed patients' dietary requirements and preferences and discussed them with Dieticians to develop healthy menus and nutritional care plans-Prepared individual dietary menus based on patients' medical conditions, physical health, preferences, and distastes.-Assisted with meal preparation and serving-Inspected special diet trays to ensure they comply with the dietary restrictions-Monitored patients' eating habits and reported problems with swallowing, chewing, or loss of appetite-Counseled and educated patients and their families on proper nutrition-Assisted the Cook with determining kitchen supplies and stock for the day, as well as checking and maintaining stock levels-Assisted with cleaning duties in the kitchen and dining areas-Maintained current knowledge of recent health food trends and cooking techniques