Experience

PureHD LLC

• United States
• Hospitality
• 1 - 100 Employee

• Senior Sales Engineer

  • Jun 2023 - Present



K4Connect

• United States
• Software Development
• 1 - 100 Employee

• Project Manager

  • Jul 2021 - Jun 2023



Allbridge

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Sales Engineer

  • Mar 2019 - Jul 2021

  Optimize sales process and company profitability through accurate and effective development of video solution proposals. Partner with executives, consultants, and project managers to devise project scope and design improvements based on architectural plans and survey outcomes, leading to designing high-quality video solutions.● Teamed up with Executive sales group to organically grow by leveraging current/new voice/data relationships with 5-Star Resort and boutique hotels to deliver customers with top-notch Video services through DirecTV and Google Chromecast. ● Utilized Microsoft Teams, Zoom, Cisco WebEx, and GoToMeeting to present solutions alongside the vice president of global executive sales to 5-Star hospitality owners, operation managers, and boutique hotel executives .● Built Video solution designs from scratch and incorporated changes based on changing project plans to elevate the sales conversation and promote the value of Allbridge as a multi-solution provider.● Developed video opportunities, speech marks, and proposals for turnkey solutions through the utilization of Salesforce, including SalesForce CPQ module, conga collaborate, and NetSuite.● Reviewed, manufactured, and priced non-standard property-based hospitality and senior living video systems, while assisting 20 Allbridge video sales and renewals account managers.● Designed, reviewed, and modified master sales agreements as per need for multi-product deals in voice, video, and data. Show less

• Project Manager

  • Jun 2017 - Mar 2019

  Provided HD video content by formulating deliverable project designs with comprehensive specifications, which included low voltage cabling, video distribution, headend architecture, active/passive devices, and network connectivity. Oversaw all pre-sale property site surveys and reviewed technical specifications with contractors, accumulating project details, and preventing cost overuse on projects.● Revised, designed, assessed, and invoiced all additions and add-ons into up-to-date video distribution systems to assist the customer base of more than 1K hospitality and healthcare facilities in the U.S.● Administered 100+ projects, co-operated with 3 personnel to finalize projects from inspection to completion, evaluated systems to achieve 25% margin at a given time, and assured all add-on design development.● Optimized quoting and system upload procedure to enhance workflow efficiency by conducting and exploiting effective Microsoft XL cost analysis tools, resulting in attaining 35% margin on all video projects.● Supervised efforts of installation managers and project coordinators by tracking, reporting, and coordinating more than 100 projects within the given time and budget to ensure customer satisfaction.● Ameliorated relations with major hospitality brands, including Hilton, Hyatt, and Marriott by planning and implementing DirecTV and OTT content for large hospitality, healthcare, and senior living clients.● Reviewed project details, and defined pricing to deliver a product/service detailed Bill of materials for video projects by collaborating with video subcontractors throughout the US.● Operated with video technicians in the field to organize site surveys for clients, administered delivery of document survey results, and negotiated employment rates with all subcontracted technicians for the projects.● Analyzed cost and executed all commercial projects, comprising delivery to nationally renowned fitness centers, restaurants, bars, and corporate offices. Show less



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Account Executive

  • Mar 2015 - Jun 2017

  Responsible for cultivating, maintaining and growing an assigned portfolio of banking clients using Fiserv’s Check Recovery Solutions (CRS) product. Support sales personnel within Fiserv, and at the largest banking institutions across the United States, by advising and offering in depth product knowledge of Fiserv’s CRS product. Preserve business relationships by carrying out daily operations for assigned client portfolio including dispute resolution, thorough explanation of process and timing, as well as on demand training. • Presented new and existing product and service offerings to top 100 prospective and current retailers across the U.S. to procure new and expanded revenue opportunities utilizing an Internet Check Recovery System. • Authored and reviewed presentation materials and contracts designed to enhance revenue opportunities. • Responsible for communicating with upper level management executives at Fiserv/CheckAGAIN and its largest multi-billion dollar clients regarding current account status and new product and service offerings. • Reviewed current business strategies and collection operations while suggesting and implementing positive changes to increase revenue and minimize expense. • Coordinated in conjunction with the Customer Service Director and Chief Operations Officer the daily sales and customer service activities for Fiserv/CheckAGAIN’s top revenue generating clients. • Performed Quality Assurance tasks including error research and resolution using multiple system queries and resources to ensure appropriate product benefits. • Assessed client requirements and coordinated client specific activities from contract close to final rollout of the CheckAGAIN Check Recovery and SCAN Check Authorization Systems to thousands of merchant locations • Maintained up to date product knowledge to effectively train corporate management and all key personnel on returned check recovery solution. Show less



Allbridge

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Installation Manager

  • 2014 - 2015

  Sustained high levels of service with negligible impact on guests by directing on-site field technicians in troubleshooting RF signal and network communication issues. Administered all on-site field technicians, including in-house and subcontracted, throughout the installation of DirecTV satellite service at nationwide hospitality properties.● Assisted key hospitality corporations by spearheading the installation of DirecTV’s Free to Guest linear content offering for the nation’s largest commercial DirecTV dealer.● Sustained and enhanced relations with all property general managers and healthcare executives aimed at ensuring the streamlined transition from the existing provider to Bulk TV.● Reviewed all site surveys, property design layouts, materials’ bills, and property-specific gears to meet all specifications, while operating project management. ● Directed the installation and setup of remote access for all equipment including routers, switches, servers, remote laptops, and Television Headends as well as designed and implemented property-specific service parameters.● Generated accurate reports and bills by describing installation development and updating database needs.● Arranged training and ensured key staff were guided through the alteration and sustainment of the system Show less

• Technical Support Engineer

  • 2012 - 2014

  Functioned as a technical support lead trainer, while co-operating with technical support manager in reviewing coaching materials for new hires to Bulk TV.● Secured 2-time promotion, to full-time Tier 2 Technical Support Engineer in less than 1 year and to DRE Installation Manager in less than 2 years.● Enhanced personal skills on all service level platforms aimed at providing comprehensive after-hours support, including tier 1 (SD), tier 2 (HD), and DRE support.● Accomplished SBCA certifications, including SMATV satellite theory, commercial wiring, RF levels, and D2A, while acting as a full-time technical support engineer.● Delivered property-specific troubleshooting for commercial DirecTV customers, comprising all major brands including Hilton, Marriott, Hyatt, etc., by constructing and sustaining first-ever full-time after-hour remote technical support queue.● Supported multiple DirecTV service platforms throughout nationwide hospitality properties, utilizing remote access tools and on-site directives by reporting, operating, and concluding technical support cases. Show less



ROI Services, Inc

• Raleigh, NC

• President and Chief Operations Officer

  • Dec 2005 - May 2012

  Held overall accountabilities for managing the entire startup and operation of a Virginia C Corporation, ROI Services, Inc., a Collection Agency focused on the traditional asset recovery of >$500M in consumer accounts. Cooperated with executives and management teams for engaging and retaining existing customer base. Determined business development opportunities by generating new leads and proposals. Drafted all required corporation documents, including compliance documentation, company contracts, employee handbooks, sales proposals and presentations, dunning letters, and offcorrespondence. ● Headed the incorporation, registration, licensing, and bonding of a returned check-focused collection agency while assuring the business continuity across 50 states. ● Initiated high-volume collect-anywhere recovery agency throng utilization of an ASP modeled collection program, VOIP phone system, IVR dialing tool, high-volume batch file skip-tracing solution, and proprietary computer-based scoring system with a keen focus on controlling >800K consumer accounts on annual basis. ● Rationalized several day-to-day basis tasks, comprising report generation, database management, management escalation, and compliance evaluation and improvement. ● Provided a leadership role for the management of regular operations of a collection agency, such as developing a team of 30 full-time, part-time, remote, and local employees across all departments, including collections, marketing, sales, technical support, human resources, and customer service. Show less