Experience

City Lumber Company

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Executive Logistics Management Specialist

  • Dec 2019 - Present



Hammond Consulting

• Huntsville, Alabama Area

• Owner

  • Jan 1999 - Present

  Contracted Consulting work to provide solutions for clients needs, including but not limited to LAN/WAN support, Interpolative Derivation/Complex Problem Solving, Mobile/Tablet/Laptop, Desktop Maintenance and Repair Services, Computer Software Installation/Configuration Services, Computer Network Set-up/Service, Computer Restoration Services, Personal Shopper, Personal Advisor, Corporate Philosophy Design, Corporate Innovation, Residential Protection Solutions, Personal Protection Solutions, Stress Therapy, Automotive Protection Solutions, Leadership Development Show less



Niantic, Inc.

• United States
• Software Development
• 700 & Above Employee

• Enlightened Field Agent

  • Apr 2015 - Dec 2020



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Non CDL Delivery Driver

  • Dec 2017 - Dec 2019

• Customer Service Associate V

  • Feb 2017 - Dec 2017

• Department Manager - Hardware & Tools

  • Jan 2016 - Jan 2017

• Department Manager - Millwork

  • Jul 2015 - Jan 2016

• Department Manager - Installed Sales

  • Sep 2013 - Jul 2015

  DMIS Responsibilities: Manage the Order Management System. Managing the Work Order logs and RTM logs. Responsible for coordinating installed sales projects and effectively communicating with customers, vendors, and installers. Responsible for assisting with installed sales including training associates, filling out paperwork, and following up with customers on their installed projects, etc. Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Show less

• Installed Sales Coordinator

  • Oct 2011 - Sep 2013

  Resposibilities include day to day management of all installed sales projects from sale to completion, using a UNIX-based sysyem, folders, telephone and a fax machine. Excellent customer service skills required as well as a telephonic presence and proper etiquette.



No Place Like Ohm

• Huntsville, Alabama, United States

• On Air Personality

  • Jan 2015 - Dec 2019



West Corporation

• IT Services and IT Consulting
• 700 & Above Employee

• Inbound Customer Service Representative

  • Mar 2011 - Oct 2011

  Basic Inbound Call Center Customer Service Rep for AT&T Wireless. Basic Inbound Call Center Customer Service Rep for AT&T Wireless.



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Customer Service Team Lead

  • Oct 2004 - Dec 2010

  Owned & Operated Customer Care Call Center. Job Responsibilities include: Lead, inspire and drive performance for 1-16 direct reports, manage interactions between other leaders and managers, evaluate recorded phone calls for quality, resolve escalated supervisor calls, and other duties as assigned by management. Owned & Operated Customer Care Call Center. Job Responsibilities include: Lead, inspire and drive performance for 1-16 direct reports, manage interactions between other leaders and managers, evaluate recorded phone calls for quality, resolve escalated supervisor calls, and other duties as assigned by management.



West Corporation

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Team Lead

  • Jan 2001 - Oct 2004

  Outsourced Customer Care for DIRECTV, Inc. In 2004, DIRECTV offered in-house jobs to everyone who supported the DIRECTV call type Job Responsibilities include: Lead, inspire and drive performance for 1-25 direct reports, manage interactions between other leaders and managers, evaluate recorded phone calls for quality, resolve escalated supervisor calls, and other duties as assigned by management. Outsourced Customer Care for DIRECTV, Inc. In 2004, DIRECTV offered in-house jobs to everyone who supported the DIRECTV call type Job Responsibilities include: Lead, inspire and drive performance for 1-25 direct reports, manage interactions between other leaders and managers, evaluate recorded phone calls for quality, resolve escalated supervisor calls, and other duties as assigned by management.



ETP PLUS, LLC

• Huntsville, Alabama, United States

• Sales Team Lead

  • Mar 2001 - Dec 2001

  Job Responsibilities include: Supervise 20-40 CSR's Daily in a Cold Call Outbound/Consultative Sales Inbound Call Center, Inspire Performance and Drive Results, Resolve Escalated Customer Calls, and other duties as assigned by the Owner. Job Responsibilities include: Supervise 20-40 CSR's Daily in a Cold Call Outbound/Consultative Sales Inbound Call Center, Inspire Performance and Drive Results, Resolve Escalated Customer Calls, and other duties as assigned by the Owner.



Candy! Candy! / Peanut Shack

• Huntsville, Alabama, United States

• Manager

  • Oct 2000 - Dec 2000

  Manage Day-to-Day Operations of 2 connected stores in Madison Square Mall, in Huntsville, Alabama. Manage Day-to-Day Operations of 2 connected stores in Madison Square Mall, in Huntsville, Alabama.



Hollywood Video

• Retail
• 100 - 200 Employee

• Manager

  • Feb 2000 - Oct 2000

  Manage the Day-to-Day operations of a Video Rental Store. Manage the Day-to-Day operations of a Video Rental Store.



Walmart

• United States
• Retail
• 700 & Above Employee

• Inventory Control Specialist

  • Dec 1998 - Feb 2000

  Set up and began pilot program at store # 809 in Oxford, Alabama that was later rolled out company-wide. Idea behind I.C.S. was to relieve the Floor Associates of some of the more "Office-y" type work, like downstocking, inventory counting, storage organization in the backroom, on-hand counts, etc. Idea caught the attention of the District Manager who rolled it up the company chain and is now currently in place across the country.

• Support Manager

  • Aug 1995 - Dec 1998

  I was hired at store # 434 in South Huntsville, AL. to work in the Hardware Department in 1995. Over the course of the next 6 months I was responsible for and worked in over 15 different departments due to my ability to quickly learn and the ability to be flexible. I was hand chosen to set up my department (Hardware & Paint) when the store was upgraded from Division 1 to Supercenter in 1996. After that I was made a "floater" (able to work in any department) by the store manager and was made a "special task" associate. Need a display done, i did it. Need something special set up in Lawn and Garden? I design and execute it. Need 100 "things" put together for a seasonal special?, that's my job. After she left to take a bigger store in 1998, I was assigned to Lay-a-way as their Christmas Support Manager. I then transferred to store # 809 in Oxford, AL so that I could be closer to my wife and kids. Show less



Taco Bell

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • Aug 1994 - Jul 1995