Experience

Nordic Coder

• Vietnam
• E-Learning Providers
• 1 - 100 Employee

• Co-founder & Director of Operations

  • Feb 2020 - Present

• Head Of Production

  • Aug 2019 - Feb 2020

  - Built software development business unit from scratch including team setup, standard operating procedure, and project fulfillment services.- Involved thoroughly in sales process, pitching process, contracting and then whole software development life cycle.- Directed, supported & controlled whole development team for the optimum service quality delivered within time frame.- Was responsible for the P&L of whole Software Outsourcing Business Unit. - Formed & developed a lasting relationship with clients & partners domestically & globally.



Lasluz

• Vietnam
• Technology, Information and Internet
• 1 - 100 Employee

• Director Of Operations

  • Jan 2021 - Present



fram^

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Fulfillment & Delivery Manager

  • Jan 2018 - Feb 2020

  - Was a key person in venture building model at fram^, supporting founders from product analysis & design to project implementation. - Took role of Dedicated Product Owner for 5 clients in Europe & Asia ranging from e-commerce in furniture & textile, crawling mechanism to logistics related ERP system.- Managed 15 projects with dynamic roles of Project manager, Business Analyst, QA lead …- Led the UI/UX aspects of projects at fram^.- Established, managed & maintained work flow and performance of whole internal development team.- Facilitated the communication between European clients and Vietnam teams.- Took charge of sale approaching, contracting & price negotiating.- Led company culture, procedure enhancement.- Supported recruitment processes to setup a pool of top 2% of Vietnamese talents.- Acted as a human resource trainer to bring Scandinavian business etiquette to Vietnamese mindset.

• Associate Fulfillment Manager

  • Mar 2017 - Jan 2018

  - Was responsible for service delivery and client satisfaction.- Established, managed & maintained work flow and performance of whole internal development team.- Facilitated the communication between European clients and Vietnam teams.- Led company culture, procedure enhancement.- Supported recruitment processes to setup a pool of top 2% of Vietnamese talents.- Did internal training to bring Scandinavian business etiquette to Vietnamese mindset.- Acted as Representative of production/solution team to support closing sales.



Kerry Express Vietnam

• Vietnam
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Country ITS Manager & Regional Data Analyst

  • May 2016 - Apr 2017

  - Analyzed traditionally complex business situations of Kerry Express Vietnam related to sales, accounting, data entry, warehousing and domestic delivery to recommend newly innovative & effective operation flow for whole country with technical solutions.- Ensured the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.- Led new operation flow innovation to enhance the effectiveness and productivity - Produced detailed timeline for each application release and implements effective project control by monitoring the progress of the software release and reporting the status.- Directed and prioritized the workload of subordinate personnel.- Reviewed UI & UX and test plans of all applications.- Approved all business requirements prior to the technical solution.- Participated on all hardware and software evaluations and maintained vendor contracts.- Directed education programs for all staffs such as weekly tutorials about new tech, soft skills- Built IT Roadmap in alignment with organizational goals - Directed the effective delivery of networks, development, and disaster recovery systems and processes- Supervised staffs while working closely with management, external vendors and clients- Prepared IT budgets and presenting proposals for capital projects to senior executives- Led innovations to improve IT and operation processes- Member of executive committee to discuss about direction, strategies and policy of KEVN

• Operation executive - Supply Chain Solutions Dept

  • Jan 2016 - Jun 2016

  - Managed contract, warehousing, delivery and customer services of the key accounts (Nestle, Lazada, Zalora, TGDD, FPT, SCJ, Sendo, Bayer, BigC).- Worked closely with ITS department from Hong Kong and Vietnam to build Kerry express system, software and mobile application supporting operation.- Warehouse & delivery operation process analysis, re-engineering & optimization.

• Supply Chain Analyst

  • Jan 2016 - Jun 2016

• Management Trainee

  • Aug 2015 - Dec 2015



FileString

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Business Analyst

  • Mar 2015 - Aug 2015



Bliss-Interactive

• Advertising Services

• Business Analyst

  • Jan 2013 - Jan 2014