Experience

Datamaxx

• United States
• Software Development
• 1 - 100 Employee

• Supervisor, Technical Support

  • Jul 2021 - Present

  Tallahassee, Florida, United States • Oversee the technical support team of professionals. • Providing day to day oversight. • Scheduling and performance. • Develop, implement, and manage operational standards and escalation procedures to ensure service levels are maintained at a consistent level. • Consistently review call logs to ensure that tickets are resolved in a timely manner. • Work escalated calls for service through the appropriate business units to ensure that time commitments are met when dealing… Show more • Oversee the technical support team of professionals. • Providing day to day oversight. • Scheduling and performance. • Develop, implement, and manage operational standards and escalation procedures to ensure service levels are maintained at a consistent level. • Consistently review call logs to ensure that tickets are resolved in a timely manner. • Work escalated calls for service through the appropriate business units to ensure that time commitments are met when dealing with mission critical systems. • Participate in regular client calls to discuss open issues, review reports, workarounds, and/or upcoming releases inclusive of fixes or enhancements. • Oversee as well as perform implementations to client systems, for both new and current clients.

• Field Engineer II

  • Nov 2016 - Jul 2021

  Tallahassee, Florida • Project Lead across multiple assignments with travelling capacity. • Parsing Subject Matter Expert (SME) utilizing RegEx in XML • Assisted with Agile Development and Quality Assurance program. • Created and designed state formats, function keys and transaction definitions.

• Field Engineer I

  • Dec 2014 - Oct 2016

  Tallahassee, Florida Area • Travelled to customer locations to deploy software solutions. • Tested software builds. • Troubleshooted on site software/hardware. • Trained Interns in the Field Engineering Department to aid in the development and testing of live projects.

• Maintenance Engineer, Field Services

  • Oct 2012 - Dec 2014

  Tallahassee, Florida • Performed Nlets, NCIC and state updates. • Implemented single user platforms and local area networks including NT, Novell, Linux, and Windows networking. • JAVA, JavaScript, .NET, XSLT, XML coding languages. • Installed, configured, and maintained Datamaxx Secure Cloud offerings. • Created and maintained virtual machine hosts and client virtual machines.

• IT/Field Services Intern

  • Oct 2011 - Oct 2012

  Tallahassee, Florida • Assisted in the support of Datamaxx’s Active Directory domain of 60+ users. • Provided hardware and software support across various platforms (servers, desktops, laptops, and mobile devices) to both internal and remote employees. • Configured new employees’ desktops, laptops, phones, and printers. • Participated in shadowing Senior Field Engineers in their day to day projects. • Became proficient in Datamaxx’s proprietary software.



Independent Contracting

• Graphic Design
• 1 - 100 Employee

• Technician for Family/Friends for over two decades

  • Jan 2002 - Present

  Fort Lauderdale, FL. • Research reviews, selected cost efficient products. • Build computers. • Provide technical phone support. • Client base of 20+ individuals. • Designed wireless local area network consisting of a dd-wrt host router, wireless repeater, Xbox 360, and pc/mac clients.



Lutheran Social Services Computer Refurbishing & Technical Assistance Center

• United States
• IT Services and IT Consulting

• Project Manager

  • May 2011 - Mar 2012

  • Managed a crew of two supervisors and five technicians. • Redesigned network infrastructure of lab, warehouse, and offices. • Constructed a server rack of six VMWare ESXi based servers housing an environment of Windows Server 2K8, Windows XP and various Linux Distros. • Installed Windows Deployment, Software Update, Active Directory, Exchange, DNS, and DHCP server. • Designed and deployed new computer refurbishing training materials.

• Supervisor

  • Jan 2011 - May 2011

  • Organized projects and conducted orientation for new technicians. • Ordered and assigned licenses through the Microsoft Registered Refurbishing program. • Assisted design and implementation of an electronic database that logged hardware donated and refurbished. • Reviewed the current refurbishing process workflow and updated to meet new standards. • Aided Project Manager in management of four technicians.

• Technician

  • Sep 2010 - Dec 2010

  • Refurbished computers for non-profit agencies and individuals of the community. • Used Wipe-Drive software to erase user sensitive data from hard drives. • Installed MS XP SP3, MS 2003, and other assorted freeware tools to complete refurbishing process. • Provided technical support for office staff and tenants. • Cataloged received donations and facilitated the scrapping or keeping of hardware.