Assistant Store Manager

• Apr 2019 - Present

Assistant Store Manager at Car Toys, Aurora April 2019 — Present ● Served as a successful leader, promoting and achieving store success. ● Demonstrates proficiency in all operational areas, ranging from inventory control to store closing and balancing procedures. ● Attains a minimum of $10,000 in personal sales each month. ● Maintaining an inventory variance as a % of Sales =0.27%. ● Oversee and Auditing of All Inventory Movement ● Participates in providing individual and… Show more Assistant Store Manager at Car Toys, Aurora April 2019 — Present ● Served as a successful leader, promoting and achieving store success. ● Demonstrates proficiency in all operational areas, ranging from inventory control to store closing and balancing procedures. ● Attains a minimum of $10,000 in personal sales each month. ● Maintaining an inventory variance as a % of Sales =0.27%. ● Oversee and Auditing of All Inventory Movement ● Participates in providing individual and group training in sales technique, POS procedures and product knowledge so that both individual and team financial production are increased. ● Leads sales, customer service and operational performance by setting a professional example. ● Along with other management team members, demonstrates the Company Guiding Principles in all interactions with Company employees and customers. ● Ensures all employees are certified in technical and developmental training programs on schedule and as required. Show less Assistant Store Manager at Car Toys, Aurora April 2019 — Present ● Served as a successful leader, promoting and achieving store success. ● Demonstrates proficiency in all operational areas, ranging from inventory control to store closing and balancing procedures. ● Attains a minimum of $10,000 in personal sales each month. ● Maintaining an inventory variance as a % of Sales =0.27%. ● Oversee and Auditing of All Inventory Movement ● Participates in providing individual and… Show more Assistant Store Manager at Car Toys, Aurora April 2019 — Present ● Served as a successful leader, promoting and achieving store success. ● Demonstrates proficiency in all operational areas, ranging from inventory control to store closing and balancing procedures. ● Attains a minimum of $10,000 in personal sales each month. ● Maintaining an inventory variance as a % of Sales =0.27%. ● Oversee and Auditing of All Inventory Movement ● Participates in providing individual and group training in sales technique, POS procedures and product knowledge so that both individual and team financial production are increased. ● Leads sales, customer service and operational performance by setting a professional example. ● Along with other management team members, demonstrates the Company Guiding Principles in all interactions with Company employees and customers. ● Ensures all employees are certified in technical and developmental training programs on schedule and as required. Show less

Operations Technician 2

• Aug 2014 - Apr 2022

CenturyLink, Littleton, CO 2014-Present Operations Technician II CenturyLink Managed Services Specialized Services Team • Work a wide range of issues across multiple different products including Application Transport Services, SDWAN, IQ/IQ+, BGP, OSPF, WAN, LAN and MPLS. • Responsible for provisioning of new and existing SDWAN customers, both production and proof of concept. • Lead bridge calls to determine the needs of the client as well the most efficient approach… Show more CenturyLink, Littleton, CO 2014-Present Operations Technician II CenturyLink Managed Services Specialized Services Team • Work a wide range of issues across multiple different products including Application Transport Services, SDWAN, IQ/IQ+, BGP, OSPF, WAN, LAN and MPLS. • Responsible for provisioning of new and existing SDWAN customers, both production and proof of concept. • Lead bridge calls to determine the needs of the client as well the most efficient approach to providing the customer with outstanding service • Act as the point of contact for new and existing SDWAN customers who would like to make changes/updates to their network leading up to and after activation. • Work tickets relating to SDWAN from tier 1 to high level engineering issues in a timely manner • Technician for Legacy Savvis ATS product • Troubleshoot all issues from tier 1 to engineering level • Perform a number of types of configuration on both PE and CPE devices • Lead for escalations during hours and on call • Part of a small team to work CTL IQ+ networking issues • Troubleshoot connections between the PRIV routers and AGCE’s • Experience troubleshooting Alcatel, Cisco and Juniper devices • Troubleshoot networks that span across the Savvis ATS and NMS space Show less CenturyLink, Littleton, CO 2014-Present Operations Technician II CenturyLink Managed Services Specialized Services Team • Work a wide range of issues across multiple different products including Application Transport Services, SDWAN, IQ/IQ+, BGP, OSPF, WAN, LAN and MPLS. • Responsible for provisioning of new and existing SDWAN customers, both production and proof of concept. • Lead bridge calls to determine the needs of the client as well the most efficient approach… Show more CenturyLink, Littleton, CO 2014-Present Operations Technician II CenturyLink Managed Services Specialized Services Team • Work a wide range of issues across multiple different products including Application Transport Services, SDWAN, IQ/IQ+, BGP, OSPF, WAN, LAN and MPLS. • Responsible for provisioning of new and existing SDWAN customers, both production and proof of concept. • Lead bridge calls to determine the needs of the client as well the most efficient approach to providing the customer with outstanding service • Act as the point of contact for new and existing SDWAN customers who would like to make changes/updates to their network leading up to and after activation. • Work tickets relating to SDWAN from tier 1 to high level engineering issues in a timely manner • Technician for Legacy Savvis ATS product • Troubleshoot all issues from tier 1 to engineering level • Perform a number of types of configuration on both PE and CPE devices • Lead for escalations during hours and on call • Part of a small team to work CTL IQ+ networking issues • Troubleshoot connections between the PRIV routers and AGCE’s • Experience troubleshooting Alcatel, Cisco and Juniper devices • Troubleshoot networks that span across the Savvis ATS and NMS space Show less

XH COE, Technician ll

• Jan 2011 - Jun 2014

Served as department SME and technical specialist, assisted Field Technicians, peers and management through data analysis to investigate, diagnose and apply corrective action and troubleshooting techniques to accurately resolve service orders, trouble tickets and address errors. Provided technical and training support to other employees on various applications, order and trouble ticket systems and technologies. Team member on the Worklog Project Team, tasked with creating processes for… Show more Served as department SME and technical specialist, assisted Field Technicians, peers and management through data analysis to investigate, diagnose and apply corrective action and troubleshooting techniques to accurately resolve service orders, trouble tickets and address errors. Provided technical and training support to other employees on various applications, order and trouble ticket systems and technologies. Team member on the Worklog Project Team, tasked with creating processes for working tickets to monitor progress of service orders, trouble tickets, and ensure accurate and on-time completion. Investigated and satisfactorily resolved customer escalations from Corporate. Provided technical support to Tier l Technicians through proficient utilization of multiple software systems and applications via a chat room. Delivered exceptional customer service to all customers, internal and external, and acts as liaison between internal and external operations. Recommended changes in technical support to improve efficiency, productivity and customer satisfaction.

Technician 2

• 2006 - 2014

NASR, Technician ll

• Jan 2011 - Jan 2012

Proficient at confirming diagnostics and performing advanced triage, isolation and complex trouble shooting and resolution for voice, video, wireless and high speed data escalated trouble reports. Possess strong ability to identify and resolve challenges in online service software and escalate as appropriate. Successfully performed advance level network diagnostics to identify and resolve network configuration issues.

COMM Technician, Level III

• Jan 2006 - Jan 2011

Achieved and/or exceeded points-per-day for installs and service calls, and consistently maintained significantly less than a 6% repeat rate. Successfully identified issues and recommended products or service for effective customer resolution. Consistently adhered to safe work practices and NEC, NESC and OSHA requirements.

Retail Sales Associate

• Jan 2003 - Jan 2006

Maintained 2.5% accessory ratio and 220% data ratio to all new and upgraded phones. Delivered on quotas for new customers, upgrading of phones, services and accessories and making a minimum of 20 outgoing calls to existing customers to upgrade phones, service and accessories. Performed opening and closing duties including preparing and closing out cash drawers. Cash drawer balanced 100% of time. Initiated review to realign goals based on volume in kiosks versus high volume… Show more Maintained 2.5% accessory ratio and 220% data ratio to all new and upgraded phones. Delivered on quotas for new customers, upgrading of phones, services and accessories and making a minimum of 20 outgoing calls to existing customers to upgrade phones, service and accessories. Performed opening and closing duties including preparing and closing out cash drawers. Cash drawer balanced 100% of time. Initiated review to realign goals based on volume in kiosks versus high volume stores. Collaborated with management and marketing to reposition kiosk to maximize exposure for location.

Sales Associate

• 2003 - 2006

Store Manager

• Jan 2001 - Jan 2003

Managed 4 full-time employees, handled human resource issues, hiring, firing and training in a 6 day, 12 hour per day environment. Responsible for all management reports, inventory control, product ordering and receiving and resolving customer service issues. Recommended setups to optimize sound quality and for systems that did not work properly. Managed 4 full-time employees, handled human resource issues, hiring, firing and training in a 6 day, 12 hour per day environment. Responsible for all management reports, inventory control, product ordering and receiving and resolving customer service issues. Recommended setups to optimize sound quality and for systems that did not work properly.

Customer Service Representative

• Jan 1999 - Jan 2001

Managed all aspects of selling medical supplies to customers, worked with Doctors’ offices for prescription refills and pharmacists on new prescriptions and refills. Exceeded quota of 120 outbound calls per day. Developed strong ability to work with diverse groups of customers. Managed all aspects of selling medical supplies to customers, worked with Doctors’ offices for prescription refills and pharmacists on new prescriptions and refills. Exceeded quota of 120 outbound calls per day. Developed strong ability to work with diverse groups of customers.