Experience

Southern Wayne County Regional Chamber of Commerce

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Membership Services Manager

  • Mar 2023 - Present

  Taylor, Michigan, United States -Recruit new Chamber member organizations by connecting with area entrepreneurs, small businesses, nonprofit organizations, and corporations. Effectively communicate Chamber resources/benefits, and secure new memberships using strategic recruitment tools -Execute monthly membership dues billings via direct mail and electronic communications. -Manage membership database and online membership directory. -Assist in managing the membership budget in partnership with the President/CEO to… Show more -Recruit new Chamber member organizations by connecting with area entrepreneurs, small businesses, nonprofit organizations, and corporations. Effectively communicate Chamber resources/benefits, and secure new memberships using strategic recruitment tools -Execute monthly membership dues billings via direct mail and electronic communications. -Manage membership database and online membership directory. -Assist in managing the membership budget in partnership with the President/CEO to include setting goals for new member growth, annual member retention, and financials. -Work as a staff liaison and administrator to various committees within the chamber. Show less



Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Associate Workforce Specialist

  • Mar 2021 - Nov 2022

  Detroit, Michigan, United States -Made recommendations for new-hire schedules and built staffing strategies with leadership. -Recognized and made recommendations for operational and support improvements. -Developed call volume projections and staffing forecasts. -Monitored and analyzed call patterns, intra- and inter-day activity and historical center performance statistics.

• Client Communications Coordinator

  • Jan 2018 - Mar 2021

  -Reach out to Currently Serviced Clients to gather feedback and raise awareness of products available. -Coordinate with Client Relations teams and Sales teams regarding feedback provided by clients in areas of opportunity.



Rocket Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Associate Workforce Specialist

  • Mar 2021 - Nov 2022

  Detroit, Michigan, United States -Made recommendations for new-hire schedules and built staffing strategies with leadership. -Recognized and made recommendations for operational and support improvements. -Developed call volume projections and staffing forecasts. -Monitored and analyzed call patterns, intra- and inter-day activity and historical center performance statistics.



Rocket Connections

• United States
• Telecommunications
• 100 - 200 Employee

• Senior Account Specialist

  • Oct 2016 - Jan 2018

  Detroit, MI -Performed a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties. -Used the internal proprietary software and technology of Rock Connections. - Conducted weekly meetings with leadership to discuss ways to inspire team members and drive production. -Worked with team specialists as a mentor helping adjust to the dialing floor and with best practices on the phones.

• Account Specialist

  • Oct 2016 - Oct 2017

  Detroit, MI -Performed a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties. -Used the internal proprietary software and technology of Rock Connections



JD Finish Line

• United States
• Retail
• 700 & Above Employee

• Store Manager in Training

  • Apr 2015 - Sep 2016

  Taylor, MI -Assisted in managing store inventory, including receiving, organizing, and restocking merchandise. -Gained experience in visual merchandising and ensured store displays were attractive and met company standards. -Assisted in managing store budgets, tracking expenses, and optimizing profitability. -Effectively resolved customer issues and provided solutions that aligned with company values.

• Assistant Store Manager

  • Sep 2014 - Apr 2015

  Taylor, MI -Assisted in managing day-to-day store operations, including opening and closing procedures. -Monitored inventory levels, conducted regular stock checks, and assisted with replenishment orders. -Ensured store cleanliness, organization, and visual merchandising met company standards. -Managed and trained sales associates on best practices in maintaining the sales floor.

• Sales Associate

  • Aug 2013 - Sep 2014

  Taylor, MI -Handled customer inquiries, concerns, and returns professionally and efficiently. -Assisted in achieving sales targets by promoting products, upselling, and cross-selling where appropriate. -Assisted with inventory management, including receiving and restocking merchandise and conducting regular stock checks.