Network Monitoring Engineer

• Jan 2022 - Present

Biometrics Field Systems Representative

• Sep 2018 - Nov 2020

‣ Led customer support center across 3 bases bringing break-fix operations face-to-face and remotely to 200+ customers. ‣ Fixed 90% of software and hardware issues within 72 hours. ‣ Deployed monthly patches to 5 servers and 150 end client machines. ‣ Invented custom scripts to resolve security vulnerabilities ‣ Improving system security standing from 63% to 91% within 1 month ‣ Preserved overall readiness rating of 94%. ‣ Conducted training side-by-side with over 200 Soldiers and DoD partners to deploy, maintain, train and operate Biometric Automated Toolkits and Biometric Automated Hand-Helds providing readiness for 15 next-day missions. ‣ Spearheaded planning, implementation, and administration of SolarWinds modernizing oversight of 300+ systems across Afghanistan. ‣ Achieved program management recognition by enabling 24/7 monitoring of mission critical equipment. ‣ Authored team SharePoint site across 3 enclaves to facilitate resources for team members, customers, and remote supervisors including documentation and meeting presentations, by providing 24/7 availability to 7 remote sites. ‣ Collected, compiled, and dispatched over 1500 data records from over 400 biometric devices, facilitating the secure transmission to Government Intelligence agencies. Show less

Tier 3 Systems Administrator

• Oct 2015 - Aug 2018

‣ Managed and maintained 2000+ servers, supporting 37,000 Civilians and Soldiers delivering engineering services to customers in more than 130 countries worldwide. ‣ Developed concepts, guided requirements analysis and technical services of a $4 billion enterprise network supporting 70 Federal agencies annually. ‣ Devised, expanded, and configured 20 Windows 2012 servers, as 2 farms, which served as the foundation from a SharePoint 2010 environment to SharePoint 2013. ‣ Serviced 4 SQL fail-over clusters. Implementing vulnerability patching monthly while monitoring security audits daily and performing immediate resolution applying the Security Technical Implementation Guide prepared by the Defense Information Systems Agency. ‣ Chaired, coordinated, and set up 2 WSUS servers on a classified network. ‣ Handled configuration of DNS, group policy, and WINS, also replication, and migration of 40 legacy Windows 2008 R2 servers to Windows 2012. ‣ Influenced recommendations, technical assistance and designing system improvement processes spanning 10 domains within the enterprise. ‣ Oversight of Microsoft updates and McAfee updates for 2000+ servers in a virtual VMWare environment. Administered 8 print servers, hosting up to 12 networked printers ‣ Collaborated and maintained distributed file services used by 3,000+ users ‣ Imaged over 100+ end user workstations utilizing DISM, Dell image assistance, and SCCM OSD. Show less

Cyber Network Manager

• Jul 2014 - Dec 2015

‣ Revamped SharePoint site to increase user traffic by 25%. Achieved by organizing site structure and migrating documents from network share to SharePoint repository. ‣ Analyzed asset inventory of $50 million worth of equipment. ‣ Identified, tested, and diagnosed equipment issues. Performed preventative maintenance of products, and coordinated replacement with 5 vendors. ‣ Staged 80+ hours of IT training needed to develop personnel. Trained on system administration, networking, and scripting. ‣ Trained 20 personnel in configuring, deploying, and operating network equipment to provide LAN and WAN service to 40+ personnel in remote sites. Show less

PC Support Specialist

• Feb 2014 - Jul 2014

‣ Yielded level 2 support for PC and laptop installation, repair and troubleshooting, and level 3 support for Windows systems, including administering network resources such as print services and remote access services. ‣ Resolved 300+ trouble tickets pertaining to Windows Operating Systems, workstations, network issues and user accounts resulting in seamless interconnected data exchange and processing. ‣ Facilitated in the creation of Help Desk continuity books to streamline troubleshooting procedures. Furnished shop personnel with standard operating instructions for fast and accurate fix actions, reducing resolution times by 9%. Show less

Network Administrator

• Dec 2012 - Jan 2014

‣ Managed 1000+ virtual/backup servers on a $20M enterprise network that supported 10k users across organization, in 3 time zones. ‣ Promoted organization to an “Excellence” rating on the Cyber Command Readiness Inspection. ‣ Revised business continuity and disaster recovery plan for the organization, which ensured the safety of 150+ personnel and the protection of $56M network assets.‣ Implemented, configured, and sustained over 25 active directory domains with up to 750 end users.‣ Established, integrated, and cultivated 15+ deployments of satellite systems, utilizing General Dynamics SWAN hardware. ‣ Established remote site connections, lending internet capabilities for over 50+ users.‣ Headed call center support for over 300 users.‣ Escalated 250+ trouble tickets to Tier 3 support.‣ Answered over 400 Tier 1 & 2 technical issues on site within 48 hours.‣ Created a SharePoint repository that accounted for 400 assets, across 6 categories to account monthly for equipment valued at over $35 million. Reducing inventory recording time by over 30%. Show less

Network Specialist

• Jan 2009 - Nov 2012

‣ Processed 350+ change requests that affected the unclassified and classified network. Ensured the confidentiality and availability of the environment using checks and processes before and after the network implementations.‣ Achieved award by building, testing and maintaining proprietary warehouse management system supplying 58 combat units. Shortening downtime to 2 days and ensuring combat operations remained operational.‣ Configured, tested, and deployed over 25+ Cisco networks; Serving network support for over 500+ users; Administered call manager system to enable VoIP and VoSIP capabilities for end users.‣ Upgraded 20 legacy communication systems to VTC with Cisco products. Streamlining the communication of executives in 10 remote branches.‣ Performed monthly inventory of electronics equipment valued over $60 million dollars. Assessed operational capabilities and conducted maintenance of assets, escalating to vendors for product replacement. Show less