Experience

Australian Financial Complaints Authority

• Australia
• Financial Services
• 500 - 600 Employee

• Industry Specialist

  • Sep 2019 - Present

  • Perform Responsible Lending Assessment's and guide case managers in all Banking matters (lending / transactional) - including commercial / retail assessments • Highlight financial firms potential systemic issues • Audit financial firm's credit assessment methodology and decision making and determine if the lending was provided responsibly (regulated credit) or prudently (unregulated credit) • Ensure Financial Firm's followed appropriate Code of Banking Practice guideline(s) and or the National Consumer Credit Protection Act 2009 etc. (further acts) • Provide Loss Calculations to Case managers and Analysts in the event I find financial firms acted inappropriately. • Determine what is fair, even if that fairness isn't within the bounds of the black letter of the law and provide appropriate remediation Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Business Banking Manager

  • Nov 2014 - Sep 2019

  Portfolio Management with 192 Relationship Groups. Key Responsibilities • Portfolio Management (including Sales, Service, compliance) • Advanced Credit Assessment & Financial Analysis • Working to all daily, weekly & campaign KPI's • Ensuring all administrative sales tasks are completed accurately and efficiently (compliance) • Fated Asset Finance, Comm. Lending, Home Lending, Cards, International, and cashflow facilities Portfolio Management with 192 Relationship Groups. Key Responsibilities • Portfolio Management (including Sales, Service, compliance) • Advanced Credit Assessment & Financial Analysis • Working to all daily, weekly & campaign KPI's • Ensuring all administrative sales tasks are completed accurately and efficiently (compliance) • Fated Asset Finance, Comm. Lending, Home Lending, Cards, International, and cashflow facilities



Westpac

• Australia
• Banking
• 700 & Above Employee

• Business Banking Manager

  • Jan 2012 - Nov 2014

  Credit Management & Portfolio Management with 226 Relationship Groups. Key Responsibilities • Credit Assessment including Asset Finance, Commercial Lending, Home Lending, Cards, Overdrawn Accounts, Franchise Loans and SMSF Loans • Portfolio Management (including Sales, Service, compliance) • Advanced Credit Assessment & Financial Analysis • Working to all daily, weekly & campaign KPI's • Ensuring all administrative sales tasks are completed accurately and efficiently (compliance) • Fated Asset Finance, Comm. Lending, Home Lending, Cards, International, and cashflow facilities (with authority) • Debt Recovery & dispute resolution • Business Development (Acquisition) Show less



NAB

• Australia
• Banking
• 700 & Above Employee

• Relationship Manager (and other roles)

  • Jan 2003 - Jan 2012

  Credit Manager, Relationship Manager, Team / People Leader - Various roles Key Responsibilities • Credit Assessment for Bankers including Asset Finance, Commercial Lending, Home Lending, Cards, Overdrawn Accounts, Franchise Loans and SMSF Loans • Portfolio Management (including Sales, Service, compliance) • Advanced Credit Assessment & Financial Analysis • Working to all daily, weekly & campaign KPI's • Ensuring all administrative sales tasks are completed accurately and efficiently (compliance) • Fated Asset Finance, Comm. Lending, Home Lending, Cards, International, and cashflow facilities (with authority) • Debt Recovery & dispute resolution • Team Leadership (managed up to 11 direct reports - Business Banking Officers & Credit Analysts). Team assessed and submitted commercial deals, including Asset Finance, Commercial Lending, Home Lending, Cards and Overdrawn Accounts. • Renewal of facilities, including covenant and condition management and maintenance • Business Development (Acquisition) Show less