Experience

Northcraft Analytics

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Technology Officer

  • Apr 2020 - Present

  Northcraft Analytics Offerings (over 30 plus pre-built analytic products)learn more at: http://www.northcraftanalytics.comServiceNow license management toolThis tool will give you analytics of all of your service now users and show where you can cut your user count due to system users you are being billed for or users that do not use Service now that have access.ServiceNow AnalyticsDeploys to the cloud in a matter of hours and builds thousands of prebuilt measures and analytics to understand where gaps are in your process teams and the overall performance of processes. It allows you to slice data down to an individual team or at a global level. It also allows you to view as much history as you store in ServiceNow with no lag.Jira and Azure Dev ops AnalyticsProvides analytics from a multi-team down to a focused team to show you where your gaps and bottlenecks are.SolarwindsProvides a historical view of your SolarWinds data that allows you to have a much wider understanding of what is going on with your network.Custom DevelopmentDon’t see your application on our list. We can work with you to custom-develop any of your IT software into our solution.Process improvement servicesProvides services that span from auditing your processes and providing recommended solutions to a full more cost-effective results-driven approach to your overall process team. We have certified ITIL consultants with a combination of over 100 years of leadership experience to help solve your biggest challenges with the process you face today.Development-.net-Java-Hadoop-BI-Power BI-TableauMiddleware-Websphere-Weblogic-Jboss-Webmethods-IIS-Tibco-API Gateway-NotesOn Prem to cloud migration-Azure-AWSProject management-Scrum masters and teams-Traditional Project managers



R-IT Results

• Vice President of Sales

  • Apr 2020 - Present

  R-IT Results has three key areas of partnership with our clients:* Driving IT Operational excellence through the use of Data Analytics sourced from key applications such as Remedy, ServiceNow, Solarwinds, Jira & Azure DevOps.* Assessing and managing the security of their IT environment and gaining visibility of their vendor's risk profile using SecurityStudio's S2Org & S2Vendor applications.* Consulting on ITSM maturity journey to enhance business alignment and drive continuous improvement.Learn more at http://ritresults.com



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Service Management Reporting and Operations Advisor (Office of the CIO)

  • Sep 2017 - Present

  • Owned and led provider forum with leaders from all external IT providers to Cargill to work collaboratively and individually on plans where gaps were identified• Worked with detailed analytics to manage internal and external team’s performance• Collaborated with the Domain Leads, Region Leads, and Provider’s to identify opportunities and gaps, and plans to drive higher execution maturity/level.• Built, led and rolled out new analytics solution for Cargill reporting on remedy and CMDB data• Built, designed and executed a high-level scorecard on how Cargill is performing on several key measures• Owned and led the execution of bringing Agile way of working into Process team • Owned and executed consistent ways to report on team’s performance and ability to show where they have gaps• Set ITIL process adoption goals and identified where actions were needed to drive maturity in the organization• Provided leadership around ITIL processes with both internal process provider along with external providers in IT• Managed leader relationships between Cargill, service providers, and vendors • Worked with the Provider, strategic stakeholders, peers and leadership members to ensure ITIL processes and systems are executed as expected. • Worked with multiple BUs/Functions process requirements and worked with Process Advisors to help defining the next steps to mature/enhance the processes. • Designed and executed a better way for internal team to structure its communication strategy• Align staffing model for a more consistent way of driving adoption in the regions, service Delivery Advisors, Leaders and partners• Worked as the product owner for team’s process work• Connected process adoption gaps to specific team needs and define the best approach to drive higher levels of execution maturity. • Identified biggest gaps in the organization by using detailed analytics and implemented process improvement plans and rollouts to address risks with all partners

• IT Supervisor

  • Sep 2007 - Sep 2017



Pearson

• IT Supervisor

  • Apr 2000 - Sep 2007