Experience

Aimsio

• Canada
• Software Development
• 1 - 100 Employee

• Implementation Developer, Technical Support

  • Mar 2021 - Present



Granite Club

• Canada
• Hospitality
• 100 - 200 Employee

• Lifeguard & Swim Instructor

  • Sep 2013 - Sep 2022

  Enforce all policies and procedures pertaining to aquatic facilities • Teach 10 classes with 5 swimmers each on average every 3 month session • Conduct private swimming lessons for members who request lessons with myself • Inspect facility on a daily basis and report any unsafe conditions • Create and maintain records, reports and activity logs • Instruct and motivate children ages 5–15 in swimming safety and stroke education • Communicate to parents about student progress through verbal and written communication • Provide information, assistance and customer service to members regarding safety, issue/resolution Show less



Justice Technology Services

• Toronto, Ontario, Canada

• IT - System Assistant

  • May 2019 - Sep 2019

  Perform manual, automated and regression testing on Pre-production and staging environment of product • Test product performance and new enchantments each new release • Work in a team-based environment to accomplish daily tasks • Pair program with a senior developer to optimize product’s performance for end users • Program in VB.Net, CSS and HTML • Create test result documents for each iteration of the product Perform manual, automated and regression testing on Pre-production and staging environment of product • Test product performance and new enchantments each new release • Work in a team-based environment to accomplish daily tasks • Pair program with a senior developer to optimize product’s performance for end users • Program in VB.Net, CSS and HTML • Create test result documents for each iteration of the product



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • May 2016 - Aug 2017

  Working L2 technical Support for Watson Marketing Support under Christopher Broadwater and Sammy Chow. • Earned the 'Client Success and Support: Professional' badge from IBM with a rating of Role Model for all reviewed Problem Management Reports. • Responsibility for operational maintenance of mission critical enterprise marketing software systems over a 16 month internship. • Assisted Service and Sales teams in closing deals worth several million dollars across North and South America for the Watson Marketing Suite (Campaign, Marketing Operations, Platform, Interact) by providing technical expertise for the clients' software, servers and databases. • Scored an average of 9+ out of 10 in all categories on Client Surveys over a 12 month review cycle. Positive comments from clients highlight fast response times, confidence in assistance received, ability to anticipate and address key concerns. Show less