Guest Arrival Concierge, Villas of Distinction

• Mar 2022 - Present

Customer Sales & Service Rep

• Mar 2021 - Feb 2022

Work from home customer service. Licensed Florida Personal Lines Agent (2044). Phone support to The Auto Club Group members resolving issues with insurance policies (auto & home) as well as AAA membership services. Work from home customer service. Licensed Florida Personal Lines Agent (2044). Phone support to The Auto Club Group members resolving issues with insurance policies (auto & home) as well as AAA membership services.

Customer Service Associate

• Oct 2020 - Mar 2021

Work from home customer service, seasonal campaigns for Costco.com and PSCU (credit union support services). Phone and chat support to resolve member issues. Seasonal roles over holidays and busy period. Work from home customer service, seasonal campaigns for Costco.com and PSCU (credit union support services). Phone and chat support to resolve member issues. Seasonal roles over holidays and busy period.

Sales & Operations Coordinator

• Dec 2008 - Apr 2020

Work from home sales support for industry leader cruise sales agency. Career growth from full service reservations agent to operations coordinator roles in workforce management, reporting, web content management, and customer service team for boutique shore excursion product. 6 years WFM experience included managing call volume performance, real-time adherence, scheduling and attendance, as well as ad hoc reporting and analysis for internal clients. 3 years experience Web Content Management experience included partnering with brand marketing team, managing vendor/supplier information for luxury villa product, and maintaining web content in fast paced sales environment.

Production Manager

• Mar 2008 - Sep 2008

Sales, Marketing and Graphic Design for local magazine publisher. Temporary assignment via Manpower. Managed communication and workflow between sales & editorial teams. Coordinated monthly collections of ad materials. Partnered with third party vendors, nurtured client relationships, and focus on team business results. Sales, Marketing and Graphic Design for local magazine publisher. Temporary assignment via Manpower. Managed communication and workflow between sales & editorial teams. Coordinated monthly collections of ad materials. Partnered with third party vendors, nurtured client relationships, and focus on team business results.

Sales Coordinator

• Jan 1994 - Feb 2008

Worked throughout entire resort/park sales and services process for Walt Disney World Resort. Career growth from reservation sales agent to group sales/marketing and business development. Designed database and developed group incentives program resulting in additional headcount. Group sales & service support specialist for convention groups. Produced operating reports, presentations and training tools, and coordinated special projects. Successfully organized quarterly newsletter for division-wide distribution.