Experience

UBEO Business Services

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Aftermarket Contracts Supervisor

  • Jan 2020 - Present

  •Oversee and direct the operations of a small local aftermarket contracts department •Leverage existing data resources, identify need for additional reporting, and work with database administrators to generate or adjust tools to better fit organizational need •Direct operations to administer a fleet of approximately 5,000 service contracts annually •Identify poorer performing contracts to executive leadership and strategize to address •Direct monthly audit of agreements reaching anniversary and performing below margin threshold •Provide notice to customers of devices reaching end of contract, direct cancellation internally •Address customer termination requests and advise of any closeout obligations to cancel •Work directly with customers to renew service contracts as needed, balance customers’ best practices with needs of organization •Quote, negotiate, amend maintenance contracts at customer request Show less



Ray Morgan Company - Your Trusted Business Technology Provider

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Jul 2016 - Present

  I assist business customers by initiating, dispatching and communicating information on service calls for their office equipment. I enter, track and clear completed orders for customer supplies. I ensure accuracy of customer records and demographic information, verifying all contact and physical location information. I facilitate resolution of sensitive service and supply issues that require a nonstandard or expedited approach, as necessary to ensure customer satisfaction. I work to resolve supply errors, and create and track return orders for damaged and defective product. Show less

• Sales Contract Coordinator

  • Mar 2017 - Dec 2019

  Provide contract administration, contract negotiation services. Assist clients with contract billing inquiries, solicit agreement renewals, as well as contract corrections and amendments and contract analysis and audit services with the end goal of maximizing profitability.



United Healthcare

• Health Advisor

  • Apr 2014 - May 2016

  I was a front-facing customer service representative for growing health insurance company. Helped members to live healthier lives by providing additional information, support for their health decisions, and making clinical program referrals. Set commitments to take personal ownership of issues for members, and followed through to provide resolution. Assisted members in understanding complex benefit information and claims processing. Trained in use of claims processing software and reprocessed claims for members that were originally paid incorrectly or that could be reconsidered with additional information. Show less



Butte County General Services

• Oroville, CA

• Contracts/Procurement Agent, Associate

  • Oct 2012 - Feb 2014

  Reviewed expense contracts for fiscal control and contract terms & conditions Maintained extensive catalog of contract and payment data in MS Word and Excel Collaborated with County departments and vendors to negotiate contract terms in compliance with applicable law and favorable to Butte County Evaluated contract claims for compliance with contract terms. safeguarding public funds Secured quotes, purchased commodities for County Departments, complying with law Performed contract writing and contract administration services Show less



Anderson and Associates- For Butte County General Services

• Oroville, CA

• Contracts Specialist- Temporary

  • Jun 2011 - Oct 2012

  •Reviewed, processed contracts for busy local government center contracting with outside vendors •Evaluated contracts’ fiscal control, reviewed contact, billing information, asked contacts to request W-9s •Wrote up encumbrance sheets in MS Excel, incl. funds to be encumbered, payer account numbers, vendor rates and essential vendor information •Notified supervisors and other department contacts of errors/omissions in contract language, missing/conflicting clauses in terms and conditions, and erroneous basis of payments/payee information •Worked in collaboration with vendors and department contacts to rectify contract terms which were not acceptable to Butte County •Maintained up to date hardcopy and MS Access files with relevant contract information. Show less



CSU, Chico University Research Foundation

• Telephone Interviewer/Administrative Assistant

  • Jul 2009 - Dec 2010

  · Often called on to supervise and direct a work force of up to seven individuals · Made cold calls for scientific telephone surveys and focus group recruitments · Extensive work in MS Excel and Word managing databases for cold calls, survey mailings and economic analysis · Checked survey programming and survey reports for errors and suggested revisions where necessary · Proofread and edited the technical summary reports of my superiors before the reports were submitted at the conclusion of the study Show less



Anderson & Associates Personnel Services

• Temporary Production Worker

  • Feb 2010 - May 2010

  · Gained experience in packaging, quality control, and production -Worked in a fast paced manufacturing environment on an assembly line -Selected to recheck product for quality because of a good eye for quality -Repackaged product that met quality control standards · Gained experience in packaging, quality control, and production -Worked in a fast paced manufacturing environment on an assembly line -Selected to recheck product for quality because of a good eye for quality -Repackaged product that met quality control standards



California State University

• Instructional Student Assistant/Peer Tutor

  • Jan 2008 - May 2009

  · Graded homework assignments and edited papers of undergraduate Economics Students · Tutored students in economic concepts, helped students navigate educational software · Gained data entry experience entering students grades in MS Excel, uploading to online database · Worked with MS Excel, MS Word, PowerPoint, and Aplia (online educational software) · Graded homework assignments and edited papers of undergraduate Economics Students · Tutored students in economic concepts, helped students navigate educational software · Gained data entry experience entering students grades in MS Excel, uploading to online database · Worked with MS Excel, MS Word, PowerPoint, and Aplia (online educational software)



Comfort Air and Electric

• Laborer

  • Jul 2006 - Aug 2008