Experience

3R

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Account Manager

  • Nov 2021 - Present

  Swanwick Marina Technical Support and IT Consultancy for new, existing and emerging start-up clients utilising 3R's intuitive suite of In-House built Software & Services.



On IT LTD

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Jul 2021 - Present

  United Kingdom On-IT are a Professional Managed Service Provider offering a host of services including: - IT Support - IT Security - Cloud Services - Backup & DR - IT Consultancy - Technology Partners On-IT refuse to be just a standard IT department and work to integrate ourselves into the business to ensure we fully understand the top to bottom structure, business processes and where we can help make processes more efficient / cost effective.



VANTage Solutions Group Ltd

• Director

  • Oct 2020 - Present

  Hampshire, England, United Kingdom Experienced IT Consulting and Logistic services working with vendors throughout the UK to successfully meet client requirements. Key contracts include: - Amazon Flex - CRV Solutions Ltd - SJC Distributions Ltd



Excell Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Apr 2016 - Jan 2020

  London Providing high quality, high speed and cost effective end-to-end managed services to business clients, while delivering outstanding client care and creating long-lasting, mutually beneficial partnerships.



TelecityGroup

• Netherlands
• Financial Services

• Account Executive and Data Centre Specialist

  • Apr 2015 - Nov 2015

  London, United Kingdom Managing and growing key Pan European Enterprise Accounts for: - Colocation - IP Connectivity - Network Services - Cloud Services - Full suite of Managed Services i.e DDoS Mitigation and on demand Storage Outstanding data centres - Expertise you can trust. TelecityGroup is Europe’s leading provider of premium carrier-neutral data centres, operating facilities in city locations across Europe. TelecityGroup’s data centres provide secure and… Show more Managing and growing key Pan European Enterprise Accounts for: - Colocation - IP Connectivity - Network Services - Cloud Services - Full suite of Managed Services i.e DDoS Mitigation and on demand Storage Outstanding data centres - Expertise you can trust. TelecityGroup is Europe’s leading provider of premium carrier-neutral data centres, operating facilities in city locations across Europe. TelecityGroup’s data centres provide secure and highly-connected environments for the IT and telecoms equipment that powers the digital economy. Our data centres are enabling environments in which the separate networks that make up the internet meet and where bandwidth intensive applications, content and information are hosted. Show less



Microcare Systems

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Senior Consultant and Unified Communications Specialist

  • Oct 2014 - Mar 2015

  London, United Kingdom • Solution selling to new business opportunities from self-generated appointments and those booked by internal prospecting associates • Providing a ‘one stop’ solution for Network Services, Phone System, Cabling Infrastructure and Cloud Solutions • Proactive input for Lead Generation and Marketing activities • Augmenting key suppliers for driving additional profit in customer proposals • In depth knowledge of Avaya and Ericsson-LG Phone System Solutions Solution selling and… Show more • Solution selling to new business opportunities from self-generated appointments and those booked by internal prospecting associates • Providing a ‘one stop’ solution for Network Services, Phone System, Cabling Infrastructure and Cloud Solutions • Proactive input for Lead Generation and Marketing activities • Augmenting key suppliers for driving additional profit in customer proposals • In depth knowledge of Avaya and Ericsson-LG Phone System Solutions Solution selling and building client rapport is the key aspect for driving new sales, in addition to having in depth knowledge of the Avaya and Ericsson-LG product portfolio. Via a consultative selling approach, I am providing cost effective Business Telephone Systems, IT & Cloud based VoIP Solutions to SME clients, as well as larger businesses with requirements for 100+ users, primarily offering Avaya Solutions to improve efficiencies and collaboration of employees. Show less



Lead Forensics

• United Kingdom
• Software Development
• 700 & Above Employee

• Business Development Consultant

  • Sep 2013 - Sep 2014

  Portsmouth, United Kingdom • Generating new business via telephone prospecting and building relationships with existing clients to develop new referral opportunities • Daily reporting to Management on any new sales, new prospects and trials that I have managed to get live by tracking their website traffic. My new prospects came from various sources, such as referrals from my existing client relationships, network contacts and from cold calling activities. I managed the entire Sales cycle from initial contact… Show more • Generating new business via telephone prospecting and building relationships with existing clients to develop new referral opportunities • Daily reporting to Management on any new sales, new prospects and trials that I have managed to get live by tracking their website traffic. My new prospects came from various sources, such as referrals from my existing client relationships, network contacts and from cold calling activities. I managed the entire Sales cycle from initial contact right the way through to negotiations to close the sale, which primarily was with the MD and Senior Directors. Show less



Travelling

• Vietnam
• Human Resources Services
• 1 - 100 Employee

• -

  • Apr 2013 - Aug 2013

  Travelling abroad



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Account Director - Carrier & ISP Sales

  • Feb 2011 - Mar 2013

  London, United Kingdom • Providing Tier 1 Global Networking Solutions to the Carrier and ISP sector, in addition to SME customers requiring VoIP / MPLS / IPVPN Networking and video Conferencing solutions • Business Development requirements for new / existing customers • Account Management of existing customers (adds, moves, changes, billing enquiries, renewal of contracts, escalations, customer retention) • Revenue analysis, forecasting and MISR tracking • Qualifying and addressing new… Show more • Providing Tier 1 Global Networking Solutions to the Carrier and ISP sector, in addition to SME customers requiring VoIP / MPLS / IPVPN Networking and video Conferencing solutions • Business Development requirements for new / existing customers • Account Management of existing customers (adds, moves, changes, billing enquiries, renewal of contracts, escalations, customer retention) • Revenue analysis, forecasting and MISR tracking • Qualifying and addressing new enquiries • Closing Sales Opportunities • Contract negotiations • Facilitating ‘B-End’ solution requirements from the US Sales Team Responsibility for a significant level of annual revenue upwards of $2m, requiring excellent communication skills, customer facing and meticulous in understanding, reporting and forecasting my business. Show less



Uniworld Communications Ltd

• Senior Account Manager

  • Jul 2009 - Jan 2011

  Portsmouth, United Kingdom • Provide complex solutions to customer business requirements from thorough understanding of the Product Portfolio • Managing Key Accounts with high revenue and greater profit margins • Proactively source and generate new business via various Lead generation activities • Enhanced focus on customer needs whilst managing a busy workload • Proactively reviewing accounts for customer renewal • Regular Customer Site visits Personally manage the relationship on about a dozen… Show more • Provide complex solutions to customer business requirements from thorough understanding of the Product Portfolio • Managing Key Accounts with high revenue and greater profit margins • Proactively source and generate new business via various Lead generation activities • Enhanced focus on customer needs whilst managing a busy workload • Proactively reviewing accounts for customer renewal • Regular Customer Site visits Personally manage the relationship on about a dozen major customer accounts. This involves providing excellent customer service and the identification of new sales opportunities within the accounts, as well proactively identifying and driving new business sales opportunities. Within this Team I also continued my role as the Mobile Product Champion, providing support for driving larger and more complex customer mobile proposals.

• Account Manager

  • May 2006 - Jun 2009

  Portsmouth, United Kingdom • Proactively calling customers to ensure they are satisfied with the services provided • Dealing with incoming queries or problems promptly • Maintaining accurate records of Customers, Services and Activities • Processing new service requests to ensure fastest possible implementation • Taking every opportunity to inform customers of new services • Reporting any key issues, results or other matter of importance to Senior Account Manager or Team Leader • Assist the company in… Show more • Proactively calling customers to ensure they are satisfied with the services provided • Dealing with incoming queries or problems promptly • Maintaining accurate records of Customers, Services and Activities • Processing new service requests to ensure fastest possible implementation • Taking every opportunity to inform customers of new services • Reporting any key issues, results or other matter of importance to Senior Account Manager or Team Leader • Assist the company in achieving its sales and profit targets Primarily providing dedicated service to a defined group of Channel Partners and Customers. Ensuring customer requests are processed promptly to help maximise the Company’s revenue and profit.. Additional role taken on board was to be the Mobile Product Champion within the Team. This provided extra support for Team Members on any Mobile related queries, while also having the capability to provide proposals promptly.



Marriott Meon Valley

• Golf Events Meeting Manager

  • May 2005 - Apr 2006

  Southampton, United Kingdom • Point of contact for all Golf Event Days • Following up on Sales Leads and meeting with customers • Planning and scheduling of company Golf Days • Promoting of Company Branded Golf Accessories • Building rapport with renewal events • Weekly Sales Reporting • Assisting Director of Golf with Monthly Sales Forecasting One to one meeting with customers to plan the full schedule of the event to ensure a successful day. Building rapport was an important factor to help… Show more • Point of contact for all Golf Event Days • Following up on Sales Leads and meeting with customers • Planning and scheduling of company Golf Days • Promoting of Company Branded Golf Accessories • Building rapport with renewal events • Weekly Sales Reporting • Assisting Director of Golf with Monthly Sales Forecasting One to one meeting with customers to plan the full schedule of the event to ensure a successful day. Building rapport was an important factor to help ensure re-booking for the following year.

• Golf Shop Retail Manager

  • Nov 2004 - Apr 2005

  Southampton, United Kingdom Identifying customer needs and presenting appropriate company product and service offerings. Stock Reconciling Managing Staff Rota Monthly Sales Reporting Building rapport with Golf Members This was a temporary role while the Head Golf Professional carried out further responsibilities within the hotel and an opportunity to further develop my skills. Reporting directly to the Director of Golf the primary objective was to administer the day to day running of… Show more Identifying customer needs and presenting appropriate company product and service offerings. Stock Reconciling Managing Staff Rota Monthly Sales Reporting Building rapport with Golf Members This was a temporary role while the Head Golf Professional carried out further responsibilities within the hotel and an opportunity to further develop my skills. Reporting directly to the Director of Golf the primary objective was to administer the day to day running of the Golf Shop. This included Weekly Sales meetings proving Profit and Loss figures, new promotions and hotel guest feedback.

• Golf Shop Assistant

  • Jun 2001 - Oct 2004

  Southampton, United Kingdom • Serving Customers • Taking Golf telephone bookings • Stock control This role primarily enabled me to develop and progress my Professional Golfing Career aspirations.